A $300 jacket was lost , replaced by someone else's jacket and NO recompense for this loss was made…read more. One staff member told me " the other girl " did it and proceeded to tell me the wrong jacket was the one I brought in to have cleaned! That was so ludicrous I just laughed. A son of the manager told me they did not carry insurance for lost or damaged items because they " only lost one or two items a year " and it wasn't worth the premium. The days of business ethics , customer service and customer satisfaction is gone . I will never use them again. The only reason there is a one star rating is I cannot post my review without it . They GET A ZERO (0)

As a customer of 20 years I have been faithfully going to this cleaners until a recent policy…read morechange requiring customers to pay in advance. This is ridiculous considering the business has been charging upon pick up for decades. Going to another cleaners. They lost my business permanently. BTW this place doesn't have the same owners as the Phillips you all know from the old days. Some dude in DE bought the name a couple years ago. Not the same family who gave excellent customer service to the Salisbury community.

Grear service! Efficient and reasonable. This is my new go to dry cleaners. Definitely recommendread more

They are great. I was in a pinch for time and she got my shirt and pants altered on the same day!read more

I had a "F-A-F-O" moment…read more.... I read the reviews very carefullly and I still drove 45 miles from my home to this cleaners - only to find that they don't value customers, your garments, or quality service. Backstory - I found this cleaners (Zips) due to low prices and they have several franchises all over (so convenient, right?). I have been to 3 locations. Disappointed by all of them!!! Zips is definitely in the dictionary for "you get what you pay for". They lost my garment, then tried to blame me (several different reasons/excuses). AND they changed their story too many times for it to be true. I know a liar and a liar's telltale signs when I come in contact.....IF you want quality handling of your precious garments - don't try to save a buck, as you will "FAFO" with ZIPS!!! spend a little extra for peace of mind.

Update 6/17/25. I just got called from ZIPS...stated they can't process my clothing without a…read morecredit card on file. Here's the story my previous card ( which was on file got compromised ) of course I got another--just never went back to update them. After further analyzing this in my head--my previous card got compromised, you want me to actually put another card in your ZIPS SYSTEM--just so you can process my clothing. Why can't they be paid for when I pick them up??? Is it because I'm Black?? I am suppose to trust your zips system, your employees ( Not saying they would ) with access to my card, The way things are in this world right now. Furthermore, one of 'your employees' even stated--they wouldn't have there card on file here as well. BUT they also mentioned to me --it could be paid for when you come in to retrieve your clothes--that's why I wasn't concerned was permitted to keep the zip bag--my zip tag serial number was attached to the bag...so my clothes could be identified! No negative impact whatsoever from other places

We have used this cleaner before with no problem. I took in several men's dress shirts and 3 of the…read morewhite dress shirts came back with holes in the collar. When I discovered this I took the shirts to the store and the employee was very rude. I asked to speak with the manager and when I called they hung up on me. I think people need to beware this could happen to their dry cleaning. The shirts still have the tags on them and it is obvious the holes were from a machine. The fair thing to do would be given a cleaning credit to replace the shirts. Customers beware this could happen to your cleaning I have pictures of the shirts

Very nice people who very good at what they do. I've had my pants fixed that were torn, legs…read morehemmed, buttons & zippers put on, clothes dry cleaned & they did a great job without a high price. Go there just about every week.

A few months ago, I had some slacks cleaned and pressed. The cuffs were not even close to being…read morepressed evenly and square. I figured it was just a one-off mistake. Last week, I brought a shirt and two slacks. The stains were not cleaned at all (I doubt they even put them in the machine). The cuffs again were not pressed square and evenly, and both slacks had wrinkles pressed in all over, from waist to cuffs. A customer in front of me in line apparently had a special garment bag for a gown that they lost. They used to do a decent job, but lately, they're truly an embarrasement.

Service is excellent I recommend it to anyone. This place makes you feel very welcomed and…read moreappreciated by everyone and what they do.

My dry cleaning was done as promised. Phil was very nice and has a a well established family run…read morebusiness in Wilmington, Delaware. I wanted to give his business a try and I'm glad I did. Thank you. Patty

What a great dry cleaner. So convenient and close by. Locally owned, makes it even better!read more

Hired to sew letters on my ice hockey jersey. Quality good and you can hardly see the stitching…read more Exactly what I wanted-Very satisfied!

Came in to get a jacket zipper fixed, they immediately found the spare part and fixed it for a very…read morereasonable price. Friendly, fast, knowledeable.

Exceptionally prompt - good price - excellent cleaning. I'm impressed and I would recommend Easton…read morePlaza Cleaners without hesitation.

Came here and brought my bodysuit to get a zipperhead replacement because I had trouble finding a…read morezipperhead to replace it myself. She told me it would be 30$ I said fine. I asked her could I get it done today which is the 23rd of December she made it a huge deal as if she was soooo busy and said she could not but she could set an appointment for next week. Laughable. Thankfully I found a zipperhead at Joanne's fabric, paid 5$ and put it on myself and it only took 5mins. Doesn't take a week to do a 5 minute job. Smh. The way I feel, she could have put the zipper on while I was standing there and I could have paid my 30$ and left. I guess she's so rich that she can turn down anyone job that she wants no matter how simple it is. Btw I am a seamstress myself. I highly do not recommend.

I've used IBC a few times in the past and most recently took 5 pairs of faux leather bottoms, 3…read moretops, and 2 shorts. After being quoted $15 per pair of faux leather bottoms, I decided against having them serviced since that was far more expensive than the at-home wash and dry I could do myself. For 2 short s& 3 blouses, I paid $23 total. The Black-owned family establishment offers friendly, fast, and high-quality service. I dropped my items off on a Tuesday afternoon and they were ready two days later. I will return, though I noticed that their daily specials have been reduced quite a bit when compared to earlier former promotions (i.e. 5% off for shirts on Tuesdays and pants on Wednesdays, when before it was a 20% discount...). Be sure to bring your invoice at pick-up to ensure a smooth process.

I have been taking my clothes here to be cleaned and pressed since they have opened. Their service…read moreis quality and they are kind to boot. Highly recommend!

Nice and friendly service. Always does a great job dry cleaning with shirts and pants.read more

They do great work from pressing, dry cleaning, alterations.read more