I had a very disappointing experience with this property management company, particularly during my move-out process. I informed management well in advance that I needed to move out for work, and they began advertising my unit. On May 15, Jenny Chen advised me that a new tenant was scheduled to move in on June 15. I informed her that I would be vacating the unit on June 1 at 11:00 a.m., making the unit available well before the new tenant's move-in date. Despite having this information weeks in advance, I was incorrectly charged a full month's rent. On June 2, I discovered that the full rent amount of $1,710 had been withdrawn from my account, even though I should only have been responsible for the applicable period before the new tenant took possession. When I contacted Jenny Chen, my initial inquiries went unanswered. After I was finally able to reach her, she admitted that she had forgotten to notify the appropriate department to adjust the rent payment. What made the situation even more frustrating was that instead of focusing on resolving the error, Jenny questioned how I did not have extra money available in my account to cover the incorrect charge and proceeded to give me financial advice. How much money I have in my bank account is a private matter and completely irrelevant to the fact that the rent was charged incorrectly due to an administrative mistake. Unfortunately, the issues did not end there. During my move-out inspection, the building manager informed me that my full damage deposit of $855 would be returned because there was no damage to the unit. However, when I received the refund, the amount was only $0.91. Receiving less than one dollar after being told I would receive the full deposit was both shocking and extremely concerning. To make matters worse, I received an email today indicating that I would be charged rent for the period of June 23 to July 18, despite the fact that I moved out on June 1 and no longer live at the property. It is extremely concerning that my account continues to show charges after my tenancy ended. Throughout this process, communication was poor, follow-up was lacking, and basic administrative responsibilities were not handled properly. Tenants should not have to repeatedly chase management for answers regarding rent charges, ongoing billing issues, or security deposit refunds. Based on my experience, this has been one of the most frustrating and unprofessional property management experiences I have encountered. The repeated billing errors, lack of communication, and failure to properly manage my move-out have left me with little confidence in the company's management practices. I strongly encourage management to review its procedures and staff training to prevent other tenants from experiencing similar issues. read more

The staff are very pleasant. We rented for 8 also 9 years with this company and we had no problems getting things fixed. Carrie was a big help, answered emails right away and got things done. Thanks for everything and Thank you everyone! read more

The service of this company is poor. I had to follow up multiple times on my enquiries to multiple listings. After finally being able to view two properties and not having the credit score they wanted they ghosted any further communication I tried to have with them. Would actively recommend not using this company. read more

So far the two times renting with this company has been a positive one, and I'm sorry to see that others had a bad experience. Our first rental was a place in WhiteRock. We had just moved to Canada and was having a difficult time finding a place due to having a large dog ( a senior Golden Retriever). Peninsula negotiated with the owners on our behalf and the owner allowed for our pup and let us rent. As we were not really established in the area yet, the Peninsula team were very patient as we worked out how to pay for the initial rent and fees. There were a couple of times we needed help, and they ordered service for us quickly. The one time that there was an actual delay in service was due to the contractor skipping out and not telling anyone - something that I can't fault Peninsula for. We are still renting the second place in Surrey. There were issues with the home from the start, it is old and dated, and the previous renter absolutely trashed it. The property was large however and we could see potential so agreed. Again the team worked hard at accommodating us. They insured the place was fixed and as clean as they could and when it was discovered that vandals had stolen the copper pipes on move in day ( the house was sitting vacant for months before we agreed to rent,) they had a contractor out and fixed it in a day. Hornets moved in at the front door - Peninsula had pest control out in a couple days. We asked that the fireplace be cleaned, Peninsula had a sweep out to do the work in a couple of days. During the last wind storm we had a large tree top fall and pierce the laundry room roof, the team had a tree service remove the tree and a roofing contractor patch the hole - again, within a couple of days. So far all of my interactions with the staff, whether it has been in the office, on the phone, or using email - has been pleasant. The inspectors who make the regular visits have always been friendly and respectful. I can't speak from an owners perspective but as a Renter - I have been very happy with this team. read more

The best renting experience I've ever had. Maintenance calls are handled promptly, often same-day. Service is consistent, reliable, friendly and fast. Upkeep and maintenance is top notch. Nothing but positive experiences working with HomeLife Peninsula Property Management and each of the contractors that they work with. read more

I am writing to you with the hope this email will get to the upper management team of Rentinfo.ca. I want to share my very emotional yet amazing experience I had of late with Veronica Sharma. My sister lost her home due to an apartment fire in early August. On Saturday morning August 7th, I found a great basement suite on line for my sister and family as a potential place they could afford while there apartment building is rebuilt. They were told they would be out of their home for 18-24 months and all their belongings would be examined and anything that can be saved stored until they could re take possession. I am sure you can imagine how upsetting and emotional all this was and as a very close family I had to do all I could to find her a great place regardless of what it took. I began my search on that Saturday morning sitting in the hair salon chair and it started with reaching out to the 24/7 maintenance fellow. I fibbed to get him on the line and immediately apologized but explained the circumstances and that I needed to get hold of someone immediately so my sister and family could arrange to view the basement suite for possible rental. He was wonderful after listening to my story and said he would do what he could to connect me with someone right away, but could not promise it would work on a weekend. At the same time I emailed the general information team and they too got back to me with a phone number for Veronica Sharma who was looking after the property in question. Veronica was nothing short of an angel and went well above and beyond what she would normally do to not only get us a viewing but explain to the owners of the home we have to help these folks and the owners agreed immediately. I can tell you that within 24 hours we had an approval and within 48 hours my sister and her family were making arrangements to move in. Please help me to extend my thanks and gratitude to your organization and the exceptional folks you have working for you. If it was not for Veronica pulling out all the stops to help, my sister may still be homeless as others from the 84 unit fire still are. Thank you again for listening and please help me to pass this on to all those who need to read my letter of thanks. If you would be so kind to confirm receipt and that this message will get passed along I would appreciate that. Thank you from the bottom of my heart and that of my entire family. The experience my family has had with your company will never be forgotten. read more

I had to apply for a rental through this company. They stored all of my highly sensitive information on a public server without any sort of encryption or safeguards. Hackers obtained this data, and all that they did was offer to pay for a year of Equifax monitoring. Despite numerous requests, they were unwilling to take any real responsibility for the long-term damage they have done to me and my credit rating. read more

I contacted this company to rent out my place. No words can describe how bad my experience with this company was. I have a coach house in Clayton Heights and Heather Dobbs from the Homelife Peninusula Property Management came to see my coach house. When I wanted to show her my coach house, she said, "I have seen a lot of coach houses, I do not need to see your coach house"! I can understand that her weight or some medical problems might give her some mobility issues, as she had trouble going up the stairs. However, how can someone possibly rent out a place successfully, if they have never even seen the place?!! So, I posted my coach house on Craigslist and I found a great tenant very quickly. read more

They have good website and good listings, however the service is low. I left 2 messages to call me back, spoke to the assistant and left my nam e and number again. No reply. I send them e-mail; still no reply. Do they really represent their clients to find renters for them. read more