I bought a car in September of 2025, I asked specific questions about the car and made sure that…read morethe service contract that was told to me would cover certain things. I was told it covered everything but the tires, and general maintenance. I had the car one day and the check engine light came on; I called about this and was told they would fix it for free. I later learned that my cigarette lighter and two USB ports did not work also, I asked why these weren't fixed as I was promised by Duncan. I called and was directed towards Eric in the service department, who stated that they would fix all the problems that was wrong. I went to AutoZone and O'Reillys to have the check engine light diagnosed, and it stated both O2 sensors and my catalytic converter both were malfunctioning, at the same time my parking brake kept engaging while I was driving down the road. When I took my car into the service department in Newton, and told Eric what was wrong with my car, he told me since I had only had it 3 days it would all be covered, under the maintenance warranty. I thought okay, until the service diagnostic tech came in and told Eric, there was nothing wrong with any of my fuses, and it was two different pieces, and it was NOT my O2 sensors it was my 2 catalytic converters. To make a long story short, it took Eric and his team from September to December to fix these two O2 sensors, a catalytic converter, two usb ports, a parking brake, and a cigarette lighter that we were told had no power to it and they didn't know why so they put an external one on the car. Now I kept my payments up on the car. On December 23rd, 2025, as I was coming back and was two hours from home all of a sudden, I lost all power to my car. This was literally one week after they installed this external cigarette lighter where the wires were exposed into my car. For two weeks we fought with Eric, about the problem with the car. After which he told me that it was an electrical problem and that it was the alternator had gone out and was replaced, HOWEVER, my HAVC module had went out and we had no heat or ac in the car now. This was caused by low voltage in a car, and when I pointed out none of this started until they put the external cigarette lighter and the other one had no power... I was told that isn't how this works. I was told he got the claims department to agree to me paying $100 as a deductible and I asked why, when this is leading back to them and their work. I was told then I could just pay $656 for the alternator and come get the car as they couldn't find the part for the HAVC, I asked for the part number, and after he searched, he finally found the part number. I got online and found the part in 10 minutes. At this point my brother had to call and talk to Eric, and so did my husband because as a woman he made sure to talk down to me as if I was stupid. Another week went by and I refused to make anymore payments on this 2018 Chevy Traverse, as the last time I talked to Eric, he told me well you bought a used car did you not think anything would be wrong with it,... as I stated to him I knew things would go wrong but when I am paying $640 a month for a car, I have a total of 6 weeks out of 4 months, there is a problem. So, when my brother and husband called Eric, the price was somehow still $656 because he never turned it into the claims department due to mine and his disagreement over the alternator. This is retaliatory action, and then the $656 was for all of the parts, but when questioned how that was the same price as the alternator by itself, how was that possible if they put in the new HAVC module. The alternator price changed to only $474 dollars, and the rest was labor. So, either they didn't fix the module, or they were lying... The best Eric could do all of a sudden was we pay $600 for the alternator; this was after telling me I only had to pay $100 for the co pay.We started to question the service contract we had, as in the paperwork it is labelled under Assurant Extended Warranty, we called Assurant and they had no record of this $2,200 dollar we were charged for this in our contract with Anderson's We contacted Anderson's throughout this, the receptionist, informed us, that service contract isn't through Assurant, it's just the paper we use, and its though us, and you just pay the co-pay to us, and Duncan made sure to tell us, Well I can't do anything about this, but would check into it, and we needed to stop yelling at him. I never yelled. Neither he nor Eric ever called us back unless we called back-to-back until they answered. This is again deceptive practices, as you can't use other businesses papers to do a contract and not inform the person signing the contract. We have since told them to keep the car, as we were not going to make anymore payments on it, and have also filed a report with the BBB, and Attorney General of Illinois. They are a scam with lemons.

Do NOT ever buy a car from these scamming pos. If you are 10 days late on a payment they will…read morecome and repo your car, charge you 500$ and make you pay 3 months of payments to get your car back. They will double charge payments in they only getting 1 star because it made me add 1.

When I was looking into trading in my B7 Alpina I went to test drive the Chevrolet Camaro this…read moredealership had, multi day ordeal, as a salesman kept the car and keys with him at all times. I finally get there on a lunch break to look at/drive car, only to be told by the same salesman, it's heavily modified, you aren't going to drive this, it's to fast you can't handle it. Considering my b7 Alpina had 540 hp, 0-60 in 3.5 seconds. I think the salesman just didn't want to give up his free ride from the dealership.

Gotta say that 5 stars doesn't seem like enough, and even breaking down at rest stop in the middle…read moreof nowhere. I would say they make it feel like it should be that way everywhere, and that's truly a understatement in my personal opinion. Brian was quick to look into our Ram that was dropped off in the middle of the night, and when we called them he was already working on it. I swear I am beyond grateful for this place, because they're definitely top notch people who actually care about their customers they serve.

Great car dealership. Bought a car and was out in 5 minutes. Best experience ever! Could not be…read morehappier with my new car!

The service advisor made sure we got to a place to get the car fixed and saved us a bundle in…read morerental car fees and unnecessary travel as we were between destinations when the car's belt came off. We are grateful for this business.

Ok, so my partner and I were looking for a Camaro. We had a budget and couldn't go over it. He…read morefound our car with this place. We rode Greyhound to Effingham (round trip ticket was 58/person). The owner Dee Dee Muncy and her Bear Boyfriend picked us up at the "station" (it's a 24 hour pilot gas station and McDonalds combined). We rode back in a Kitty Kat, almost like a limo; very plush in the back seat. They drove us to their lot. Now let me tell ya, even though this is a buy here pay here place, IT DOESN'T LOOK LIKE IT. They do NOT get cars from auctions. They have personal buyers that they deal with. Kinda classy to me. Well anyhoo, they have some really nice cars on the lot and there was our new child. My partner took it for a test drive while I stayed behind and already knew we were driving back to Chicago in it Saturday evening. And yes, we did!! If you go to their website, it'll show you the cars she has. Among the other clean and sharp vehicles, PLEASE check out the double black Chevy SS Turbocharged Monte Carlo with the spoiler, mag wheels and sunroof. If we had enough money we would have bought that too!! It's so awesome!! Dee Dee runs a VERY clean dealership. She and her Bear Boyfriend are super duper friendly. She was so worried that we had traveled over 200 miles and weren't going to like this car. We got the car for a song!!! And it's beautiful inside and out. It was EXACTLY what we wanted!!! It's easier to do cash really when you deal with her because if you do, she'll be so kewl and knock a few dollars off of it for ya!! There's no kind of pressure tactics, they don't follow you around the lot. She sets it all up and your plates/title will be mailed to you. And if you want something she doesn't have, she has a locator service that'll find it for ya. She also operates her own towing company. It was an auto buying experience that we truly treasured. We already decided when we need another vehicle, we'll take that bus trip down to her. We were not scared to get on the road and drive down I-57 in our growly monster. Her cars are completely reliable. I know it's a long way to go to buy an vehicle but you'll be so glad you did, and you won't leave their dealership all bummed out/disappointed. Unlike many other places, what you see on their website...that's EXACTLY the way it looks in person. Arm yourself with some cash for the transaction and get there!! Let me tell you, it's a day long experience but it's a GREAT ONE!!

From the owner: Sale used cars, retail and buy here pay here Auto Detailing…read moreTowing Auto Repair - 618-483-2886