Pension am Rathaus is like staying with a relative. It is very homey and comfortable. There were a few inconveniences but the advantages outweigh the disadvantages. There is a large staircase to reach the front desk and no lobby to wait in while checking in. The internet was spotty and the desk is not attended overnight, but the staff is very friendly and responsive. Communication was not perfect as we had very limited German abilities but the woman we interacted with spoke sufficient English and was patient enough for us to address any needs. The value and location of this Pension is fantastic. It costs far less than anywhere else we stayed on our trip and the proximity to the transportation, shopping, restaurants, and tourist sight make up for any minor inconveniences. If I visit Hamburg again, Pension am Rathaus is my first choice for lodging. read more