My wife and I were headed down 70 in our RV when the front airbags lost pressure around the UT/CO…read moreborder. We pulled off in Grand Junction and started making calls to find someone who could take a look, and hopefully get us back on the road within 24 hours as we were meeting up with friends for my wife's birthday. The problem with our plan was that it was 4:00 pm and every shop in town that I talked to said 'They were closing for the night, and that Grand Junction, being a small town, nobody would even look at our rig for the next 2 or 3 days'. That was, until I called Transwest Truck Trailer RV and talked to Marvin. Marvin told me that he would be working until midnight, and he would do his best to get someone to take a look at our rig, maybe not until morning as there were several jobs in the queue ahead of us, but he'd try. Well he didn't just try. He talked to Wil, one of the mechanics whose shift had just ended as we pulled in, and explained our situation. Wil clocked back in and was under our coach within half hour of our arrival. He determined the problem (bad air leveling rod bushing), rebuilt, and resecured it in under an hour and had us back on our way with barely a couple hours lost; and the cost was a lot less than it would have been at the Freightliner shop back home. I can't praise highly enough the care, courtesy, and professionalism shown us by Marvin and Wil. They went the extra mile for us and made sure our trip wasn't ruined.

The parts department for the semi side of their business are always friendly and helpful.read more

Big shout out to Glen and the crew at Baker's Transmission in Grand Junction for a job WELL done…read more They took on my 48RE that had been built in Utah that was a total failure with only 3388 miles on it. They got me fixed up in record time at a very fair price. Their build is the transmission that I wish I had gotten in the first place. I am well pleased with the job, and I highly recommend them. They will definitely get my work from now on. I give them a solid 5 stars. D.P. Green River, UT.

My wife and I were returning home and about 70 miles out of town when the automatic transmission on…read moreour 2004 Jeep Grand Cherokee wouldn't shift properly as our speed increased, and then the vehicle began lurching. So we got off the highway and called for towing service. In the meantime I called Baker's Transmission and confirmed that they would be able to look at the vehicle and at least diagnose the problem in the next day or two... to which they said yes. After a long wait for towing and ride back to Grand Junction, the service writer again confirmed they'd get to the vehicle in a day or two. Although she seemed a little put out when I asked if she could tell the towing driver herself where to unload the vehicle. And no way they could provide a ride for us home. So a few days go by and no response; we stop there in person and get the same story... a day or two more. After a full week has gone by, I'm starting to get a little impatient, but was never mean or verbally aggressive in any way. I just wanted answers for why it was taking so long, or if they could suggest a range of possibilities for the problem. By then we're new car shopping as transmissions can be really expensive. The answer was always something that said nothing: "We're waiting on driveshaft parts prices... we'll call you when we can tell you something." What's a driveshaft? "We'll call later with that information." Can I speak with the owner? "No, he's not available. We'll call you later." At that point, the frustration level on the part of both the service employee and customer is at a boiling point. Okay, I get it. I've been in business for myself for over 40 years. In sales, I could always recognize interference from gatekeepers when I was not gonna get to speak to the owner. No way. No how. Nobody gets to see the Great Wizard of Oz. Proverbial door in face... and get out of my hair. And that was this person at Baker's. I also understand there are things that happen outside the control of the business owner that make the customer unhappy. But it's the responsibility of the business owner to explain the situation and initiate communication. Not ignore it and wait until the customer is ready to explode, or leave it in the hands of an employee who could not possibly care less. The absolute worst part of this mess (and motivation for this review) was that the service writer person was blaming me for wasting so much of her time (5-10 minutes asking apparently stupid questions) preventing her from doing her work. I consider myself a patient person... but I draw the line when the business screws up and then plays the victim role, blaming me for their problems. To lay this review to rest, the mechanic called on the phone after I left a few minutes later, stating that he was unable to replicate the symptoms. He was courteous enough explaining how there could be intermittent issues with a sensor, wiring, or something of that nature (information I would loved to have had a week before). But the vehicle seemed drivable. That's all I needed to hear in order to get back over there and retrieve my Jeep before I was tempted to strangle someone (that's a joke... I'm not a violent person). But if you've ever felt like an auto repair business was giving you the run-around... this was the queen of all such encounters. Oh... and they charged me $100 for that little bit of terrible service. And the transmission symptoms are still there.

Honestly did not expect them to get so far into the mountains so quickly! Around an hour for them…read moreto arrive from when I called triple A! My driver Riley was so nice and very polite to talk to and was so kind to my dog! He even stayed after a bit longer to look at the issue with my car which I thought was the sweetest thing ever! Very professional and charismatic company would 100% recommend to anyone stranded in the mountains!

All heart & super professional. It's never fun needing a…read moretow, but broke down traveling through & this company went above and beyond, very personable, great communication, kept me up-to-date and informed on arrival time, clarifying details, etc. They took my vehicle to the shop, dropped me at my motel (that they offered recommendations on) & kind enough to offer me a bottle of water. Reading some of these other reviews are wildly incongruent to me because they truly felt like a kind family business. Trust me when I tell you they are who you want when you're having a shitty day!

My truck was losing power and kind of stuttering going up hills. Took it to a mechanic who told me…read morethat it needed the transmission flushed Did that, but it didn't fix it. He then told me I needed a completely new transmission. I went to Shrum's for a second opinion. The Mechanic there plugged in the computer and we took it for a ride. It turned out one of the spark plug leads had failed. That was it. I had Shrum's replaced the lead and spark plugs and that completely fixed it. I've taken my truck back to Shrum's for other issues and I've always been impressed by their service and their fairness in pricing.

Took my 2007 Ford Ranger to Shrums referred by Polar Bear automotive. Tech put a scanner on it and…read moresaid it lit up like a Xmas tree. Decided to leave it with them. A long time went by, so I called and was told it was in the bay. More time went by, "a mechanic is looking at it. Finally, I got the call. Price of a rebuilt transmission, $2,300. Got it home, next day it wouldn't go backwards or forward. Had it towed at my expense (warranty doesn't cover towing). Again, the long wait. It worked okay for awhile, now it doesn't want to accelerate right away. DO NOT TRUST SHRUM'S.

We purchased a trailer here this summer. Possibly because they had a lot of inventory, we got a…read moregreat deal and everyone was helpful in getting the transaction completed and installing a new hitch. Later service visits were fast and easy.

Never returned my calls while my trailer was broken down in the southwest, called twice!read more

Had to get a sub trailer from this location and my load had to be transferred to sub trailer…read more Manager, Katrina was very helpful and friendly. The shop employee and Katrina's husband got right on it and got it done. My bad day ended on a good note. Thanks!

This business fraudulently towed away my husband's vehicle. No one asked them to at the hotel, and…read morethe FJ is owned. We are in the process of filing charges and getting a lawyer for all of this. Edited to add: No, there wasn't a tow tag for two weeks, we were just there last week and there was no tow tag. I have called and talked to the GM of the hotel and they didn't call to have our vehicle removed. I've been in talks with the hotel and they're being more helpful than you have been. Not to mention, you refuse to tell us who told you to remove it. Because my husband asked when he called. AGAIN, THIS WAS FRAUDULENT. I will be contacting the BBB and the media.

Ron was amazing. We called through AAA. Ron came quickly, hooked our car up fast, and was kind to…read moremy family. I hope all the drivers that work at Northstar are as nice as Ron. He deserves a raise for going above and beyond.

Great service department. Had my oil changed here with Amsoil in glad a place in town can final…read moreoffer a true full synthetic for my Trans Am and my f250. I'll be bringing all my cars in here! Also had my rear differential serviced here. Next month time for a transmission service!