I do want to update my original review and acknowledge that the company eventually reached out and…read moreoffered to complete the repair. By that time, I had already had the work completed elsewhere. They were also generous in refunding part of my payment, which I appreciated. I would like to move past this experience because I have had positive experiences with this company in the past and genuinely liked working with them. My hope is that they improve communication with customers going forward, as good communication promotes customer confidence, repeat business, and recommendations.

Although, it took time to get a quote, I received detailed information from Dustin and he was…read morepatient with me answering any and all questions I had.

Don's was great! I went in to get a carpet runner for my hardwood stairs. They were helpful and…read moreprofessional. They gave me a quote on the spot and came to my home within two days to check the measurements. They explained how it would line up and how far from each edge we should put it. The runner was installed two weeks later and looks amazing!!

Very professional. Responding in timely manner. Availability was great. It didn't take months to…read morebe available to do the work. Job was done in a few hours. Didn't require me taking off work. Quality of work as expected.

The whole process of cleaning the gutters and replacing the guards was done on time and in a…read moreprofessional manner.

Delivered excellent service and were very communicative. Went above and beyond and fixed the rotted…read morepart of roof in addition to adding new gutters

After noticing many neighbors around us getting new roofs due to hail damage, we decided to have…read moreours inspected--and we're so glad we chose Steel City Roofers, highly recommended by our trusted insurance agent at Peak Insurance, Suzanne Maynor. Manager Bradley Ramey came out promptly, confirmed significant hail damage, and guided us through the insurance claim process with Auto-Owners. Even when our initial claim was denied, Bradley didn't give up. He quickly sourced storm data proving hail had hit our area and resubmitted the evidence. Thanks to his persistence and expertise, our claim was approved within a week. Shortly after, Steel City installed a beautiful, top-quality 30-year roof valued at $28,500--with only our deductible out of pocket. This was a masterclass in professionalism, persistence, and customer care. Steel City Roofers truly went above and beyond, and we couldn't be more grateful. Highly recommend!

Showed up on time, provided a reasonable quote, and communication early in the process was strong…read more I had them come out for an estimate and, after researching rates, found their pricing competitive. I moved forward largely because of their customer satisfaction guarantee. Austyn, the project manager, was friendly, level-headed, and straightforward, and his communication was clear with timely updates. Every employee who came to the house was courteous and professional, and they worked diligently while on-site. Unfortunately, the project has involved repeated issues, delays, and added costs, and I am still without a working system. The initial installation placed both the indoor cassette and outdoor unit incorrectly. After a second visit, the placement was corrected. Following that visit, I was asked to sign paperwork stating the work was complete. Assuming the system was functional, I signed. When I immediately went to test it, the system would not turn on. I then learned the electrical work had not yet been completed, meaning the project was not actually finished at the time I was asked to sign. They did return with an electrician afterward. Once electrical was completed, the system still would not operate properly. After further troubleshooting, it was determined one cassette had a manufacturer defect--an internal copper coil leak. While the manufacturer provided a replacement unit, I was advised that manufacturer defects are not covered and that the company does not inspect or test units prior to installation. I was then told it would cost an additional $2,300 to install the replacement, despite the system never having been fully operational. I consulted other HVAC companies, who advised they would typically replace a defective unit in this situation without charging additional labor. Due to the unresolved issues, completion sign-off concerns, and the system still not functioning, I have filed a formal complaint with the Alabama Board of Heating, Air Conditioning and Refrigeration Contractors. While the staff on-site has been professional and communication initially was solid, my experience ultimately involved significant setbacks, additional costs, and an unfinished result.

Plus One Plumbing was prompt, professional, and fixed the issue quickly with great care.read more

One visit. Shared our wishes and our budget. Never called us back. Rude. I was so disappointed.read more

Garth has been great to work - knowledgeable and accommodating. The payment process was fast and…read moresimple.

A good friend recommended ArcCon Roofing LLC to me for replacing my roof. This is the fifth roof…read morereplacement I've had done over the years, and it is by far the best experience I've had. Not only was it a perfect installation, but all the shingles were evenly placed, not even a ripple. To say the least, I am very pleased with how Charlie is professional, yet personable in his recommendations on the type of materials and color. The roof was installed on the agreed-upon time and completed exactly when I was told it would be completed. As I discussed the job with Charlie, he was very clear as to what work was to be accomplished and assured me the work would be done to my satisfaction. Both Charlie and his crew not only met my requirements but exceeded them. I would highly recommend ArcCon Roofing.

Not that accomodating. Was not provided photos of work nor was anything explained. Only interested…read morein doing roof. Had discussed another job which was ever contacted back concerning and didn't keep word. Had to wait for information on warranty. Would not recommend and will not do business with them again.

This company did my roof in 2022. They did a nice job as far as how it looked. My roof leaks and…read moreI've been trying to contact them for a while now. The phone number that's listed doesn't work. I do not recommend using this company. The roof is under warranty but there's no one to contact

This is something that I never thought I would have to do as it relates to Lester Luna his…read moregirlfriend Lori Hyde who lives in Birmingham Al Lester has several offices but from my understanding his main office is North Carolina. I am not only disappointed , disgusted and hurt because I trusted this man and his company Ascend Roofing because he put a roof on my nephews house and also did work at his new home. He was highly recommended. This is long over due I should have put this out here last year but me being the kind , patient and woman of God that I know I am. that I was giving him the benefit of the doubt . I was hoping, wishing and Praying that he would come thought . I understand we all have financial difficulties that happen but this is business. I gave him the first deposit from my insurance company in September of 2023 and another deposit in January 2024. That totaled over 10K. He has made promises after promises, that he would be here to replace my roof. We have been going back and forth on text everyday up until August 9th that is when he BLOCKED ME and cut off ALL communication. And after reading Jim and Carol Watsons message I am believing that he is a scammer. Now after reading Katherine's message at least she was able to get her roof repaired bit was unhappy. For those of us that are going through with this with Lester Luna and Ascend Roofing just know that we did everything right . I am still hoping and praying to God that he will refund ALL the funds that he has taken from all of us. Now we have to deal with our insurance companies and let them know that this company is a fraudulent. I know that God will give us back everything that was taken. I would love to speak to Jim, Carol Katherine and any others that have been scammed by this man/company to discuss our next moves to get this resolved one way or another . I have included a picture of Lester so that if anyone in the Alabama, North Carolina, Florida area see him they will run as far away as you can . Lester if you are reading this just know that it is not over . This company/ owner has several locations to include 6420 Rea Rd Ste A1-253 Charlotte , NC 28277 NC 704-559-9255 Al 205-569-6996 Al 205-902-1312 1170 Shady Lane Gulf Breeze, Fl 32563 850-287-9175 794-559-9250 704-320-6400 updated #