I recently moved to Greensboro, GA and needed to open a checking/savings account. I prefer credit…read moreunions over banks. Since there is only one in Greensboro/Eatonton I went to the Pinnacle Credit Union on Lake Oconee Parkway in Eatonton. I believe the name of the person who helped me was named Monica R. She was helpful, knowledgeable, and friendly. She was clear and concise and made this whole process painless. The woman deserves a raise! I have never meet her before nor have I ever visited this credit union.

overall good, but web site could be better. its difficult to navigate and use on a moble device.read more

I had a very frustrating experience today while trying to resolve a dispute and use a replacement…read morecard. After reporting a compromised card, I was issued a virtual card to use immediately while waiting 7-10 days for the physical card. I activated the virtual card with the PIN provided, but when I attempted to use it at a gas station, it was repeatedly declined, both at the pump and inside with the attendant. I was told the card was not authorized. From there, the situation went downhill. I called customer service 3-4 times over the span of about an hour, and each time I was told the issue was fixed--but it never was. I remained at the gas station the entire time, repeatedly attempting to use the card after each call, only for it to continue declining. What made the situation worse: * I was asked to repeatedly verify my personal information (including sensitive details) multiple times, even while standing in a public place after already experiencing a compromised card. * Each transfer resulted in starting the verification process all over again, with no acknowledgment of prior authentication. * There was no awareness or continuity between representatives--I had to re-explain the situation every time. * A supervisor claimed to have "fixed" the issue and rushed off the call, yet the card still declined. * Another supervisor repeated the entire verification process again, only to then ask questions that made it clear she had not even reviewed my account or understood that I was referring to a virtual card issued that same morning. At that point, I had been dealing with this for over an hour, in public, stressed, and without access to my funds. This experience felt: * Inefficient * Stressful * Lacking empathy * And honestly, at times, antagonizing, given the repeated questioning despite the visible history on my account. I understand security is important, but there needs to be a balance between security and customer experience, situational awareness, and basic compassion. No customer should have to: * Repeatedly expose personal information in public * Spend over an hour resolving a simple issue * Or be left without access to their funds after being told a solution is in place I hope this feedback leads to improvements in: * Internal communication between representatives * Streamlined verification processes * And better handling of customers in urgent, real-time situations

Somehow my card is paying for someone to have Hulu and it's been coming out my account for 14…read moremonths without my knowledge. Hulu won't close out the account because I don't know the email and birthdate that whoever set it up with. The bank can't help me unless they cancel my card and that would cause all of my bills to be late. They could have put it where no charges from Hulu will be paid. But instead they did nothing to help me...and very rude

Great branch with a fun and caring staff. They seem to know everyone by name - as you'd expect in a…read moresmall town. Save, grow, and borrow money here with confidence.

From the owner: Looking for a bank in Madison, GA? The Madison Ga branch is located near the intersection of…read moreEatonton Road and Fairground Road, across from Ingles Market in Morgan County. Regions Bank has knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. Regions has 130 branches and 142 ATMs across GA that can offer you a full range of personal deposits, loans and credit lines, business services, insurance, investment products and more. You can also take advantage of Regions services without an account, such as check cashing and/or Western Union money transfer.

Went to fmb lake oconee today. Everyone in there asked how they could help. Farmers bank in…read moregreensboro didn't eleven acknowledge my existence. Withdrew 74k from them. Went to fmd lake oconee, everyone wanted to help. Linda offered us coffee and water much more friendly than farmers bank in greensboro.

Kimberly Jackson is a wonderful banker - we call her Action Jackson! She listened to our problem,…read moretook quick action, worked with other Wells Fargo components is a competent fashion, and helped solve our problem. We really appreciate her help.

Wells Fargo in Greensboro, Georgia as well as the home office is very uncooperative and…read moredeliberately dragging their feet on my issue. I get lovely emails saying the same song which has been sung for the last month. I have POA for my aunt. We are an hour away from Greensboro which makes banking very inconvenient. I have attempted to close out my 91 year old aunt's accounts and move the money locally. She has bills that are past due because of Wells Fargo!!! I would never recommend dealing with this company. Google the article concerning 16 State Attorney Generals and Wells Fargo. Run, Forest run!!

Had to make a deposit to my credit union in California…read more After calling several CUs in the Atlanta area, I called Credit Union of Georgia on Johnson Ferry and they said they did shared banking. Came in and the teller was great. There was an issue with driver license number and he quickly resolved. Great experience

Excellent in every way! Great rates, customer service, and many locations!!! Love this place!read more