I had a very frustrating experience today while trying to resolve a dispute and use a replacement…read morecard. After reporting a compromised card, I was issued a virtual card to use immediately while waiting 7-10 days for the physical card. I activated the virtual card with the PIN provided, but when I attempted to use it at a gas station, it was repeatedly declined, both at the pump and inside with the attendant. I was told the card was not authorized. From there, the situation went downhill. I called customer service 3-4 times over the span of about an hour, and each time I was told the issue was fixed--but it never was. I remained at the gas station the entire time, repeatedly attempting to use the card after each call, only for it to continue declining. What made the situation worse: * I was asked to repeatedly verify my personal information (including sensitive details) multiple times, even while standing in a public place after already experiencing a compromised card. * Each transfer resulted in starting the verification process all over again, with no acknowledgment of prior authentication. * There was no awareness or continuity between representatives--I had to re-explain the situation every time. * A supervisor claimed to have "fixed" the issue and rushed off the call, yet the card still declined. * Another supervisor repeated the entire verification process again, only to then ask questions that made it clear she had not even reviewed my account or understood that I was referring to a virtual card issued that same morning. At that point, I had been dealing with this for over an hour, in public, stressed, and without access to my funds. This experience felt: * Inefficient * Stressful * Lacking empathy * And honestly, at times, antagonizing, given the repeated questioning despite the visible history on my account. I understand security is important, but there needs to be a balance between security and customer experience, situational awareness, and basic compassion. No customer should have to: * Repeatedly expose personal information in public * Spend over an hour resolving a simple issue * Or be left without access to their funds after being told a solution is in place I hope this feedback leads to improvements in: * Internal communication between representatives * Streamlined verification processes * And better handling of customers in urgent, real-time situations

Somehow my card is paying for someone to have Hulu and it's been coming out my account for 14…read moremonths without my knowledge. Hulu won't close out the account because I don't know the email and birthdate that whoever set it up with. The bank can't help me unless they cancel my card and that would cause all of my bills to be late. They could have put it where no charges from Hulu will be paid. But instead they did nothing to help me...and very rude

Great place to obtain your mortgage! The servicing department is amazing. Customer service is super…read morehelpful and the Kasasa Checking account pays you back!

From the owner: Office 9am-5pm; Drive Thru 8:30am-5pmread more

ATM Review Only…read more After pulling up in the rear parking lot, I noticed that the walk-up ATM was no longer there. But, since I wanted to use the inside ATM, I had no problem with that However, after going inside (a lot of wasted space), and looking around, I did not see one. So, I asked a clerk, and he told me, "No sir. They're all outside now." :-( Upon hearing this, I went out the front door on Greene. Well, no walk-up ATM there either! :-( IT'S DRIVE THRU ONLY NOW!! Had it not been for the politeness of the clerk, it would be a 1 Star review!

Customer service. This bank sucks. Go in for commercial deposits and to get change. They are out…read moreof change. This happens more so then not. 2 tellers workimg and a 40 minute wait.

Very rude if you're not a customer! This includes hanging up on you when you ask a questions…read more Wouldn't recommend if you're looking to open an account!

From the owner: Since the early 1900s Exchange Bank has been serving the Middle Georgia community. With four…read morelocations, Exchange Bank offers all of the services and convenience of a "big" bank with the community involvement and customer service offered by a smaller business. Exchange Bank has a long history with Middle Georgia, but continues to move into the future by offering new and innovative products, services and solutions for your personal and business banking needs. Milledgeville-Gray/Jones County-Lake Oconee