The staff at this bank is very nice! Jeff, the manager is just an incredible human being! He goes…read moreout of his way to make the customer experience a very nice one! I can't wait for them to re open again. I miss them.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Slow and untrained staff = wasted lunch hour!! The Lady took about 30-45 minutes to figure out how…read moreto give me a voided check so i can set up my direct deposit.. Let alone in that time she had to consult 3 different people.

TLDR: Poorly organized, but gets the job done. Usually not busy…read more This is my closest Chase branch location, so it's the one I frequent for any and all banking needs. The parking lot is a little sparse and the organization of the place can be a little frazzly. But honestly, the staff are always great and they get the job done. It's usually pretty empty, even when I've been here on Saturday afternoons. The only complain I have is that it can be a little confusing with having to meet with the reps (mortgage, credit cards, etc.). There's no designated area and they say it's "first come, first serve" but no one is keeping track of who came first. Leaving it to the general public and the honor system for things to go based on "first come, first serve" is putting a lot of faith in people. Like today, I was definitely there first but I had to confirm with the tellers that they just wanted us all to congregate and huddle next to the booth to wait to talk to a rep. Organization could use some work, but all in all this Chase gets the job done and customer service is always better than average.

Came here this past Thursday for their Queer Money Bingo event! It was definitely a fun Thursday…read morenight activity! Learned so much about money and managing your finances the fun way! We all got a free drink for this event. And the services from Capital One cafe were splendid! I ordered matcha latte with extra matcha shot, but the matcha taste wasn't strong enough for me. So I asked if I could get another shot, and they gave me another without additional charges!!!! Kudos to that. Love their honey green tea too!

Beautiful space for coffee. Anyone is welcome, but as a Capital One card holder I got half off of…read moremy coffee and was able to play a quiet game of connect four. I wish they had these cafes available in Nashville as I would visit often

I have never waited less than 5 minutes in line for ANYTHING at this location. I usually wait 10…read moreminures. Even if there's only 2 people in line. The manager at this location clearly wants to skimp on payroll. But this comes at the expense of the customer experience. Replace this manager. Considering moving my accounts after 25 years.

Absolutely rudest teller. Had to use drive though because of covid, it was a complicated…read moretransaction that had to be done, but the teller didn't want to hear questions and also started the conversation with "send your ID, I don't know who you are!" Before even giving me a chance to talk.

Instead of rewarding a 14 year old for working and saving money, my bank is taking her money…read more I recently attempted to deposit cash via an ATM into my daughter's custodial account. Unfortunately, 5/3's ATMs are horrible and most of the time have an issue accepting cash deposits. This was one of those time and the machine ate $10 of my daughter's hard earned money and my ATM card. Since this was after banking hours, I called the toll free number to explain my dilemma. After wasting over an hour being transferred to numerous individuals and being placed on hold, my daughter was given a "provisional credit" while 5/3 investigates this issue. Let me point out that my daughter is 14 and worked hard for her money!! In addition, I have been a customer of 5/3 Bank for over 20 years and have never requested any refunds, so I am not going to start by lying about a $10 credit. The following day, I stopped by the local branch, whose ATM stole my daughter's $10 and my ATM card. The personal banker told me that they have been experiencing issues like this with their ATM on numerous occasions. The ATM will keep (eat) the card if the machine doesn't process the transaction properly (eats the money). With that said, they could only apply a provisional credit while they research the issue. This process could take up to 45 days to complete. In closing, 5/3 knowingly has ATMs in use that do not process cash transactions appropriately. In addition, a multi-billion dollar bank is unable to credit $10 to my daughter's account in a timely fashion. It is bad enough that banks have all of these ridiculous charges in place, but why are they taking a hard working 14 year old's money when they clearly know that their ATMs are broken.

Jennifer Gomez a Personal Banker representative helped and resolved our issue immediately. I am…read morecompletely satisfied

I have called the main branch located on fountain sqaure at least 6 times in the last few days…read moreduring business hours and nobody picked up the phone. I went through a million automated operators. It said, if you have quuestions about foreign currency press 6, the phone rang and rang and rang. No messaging service, no machine, and no person. I'm out.

"One star" doesn't begin to say enough! Over six months…read moreafter our father's death, my sister and I have not received a penny from his great-aunt's generation skipping trust. DO NOT TRUST 5TH/3RD BANK! They don't want to let go of YOUR money. They will do everything they can to hold onto and benefit from YOUR money for one more day...and one more day...and one more day...ad infinitum.

The staff is friendly and helpful, however it is located in a congested area of madisonville…read more Traffic is always heavy.