I used this bank since I was a kid. I decided to open a 2nd savings account for myself (the other…read moreone was money that had been passed down by a family member hence wanting to keep it separate) & went into an in-person location to set it up. Everything seemed fine, had to transfer $200 into it to start it but whatever, waited a couple days before doing anything with it as advised; then tried to put money into it & couldn't. Not over the app or website. Called the bank & was told "oh, yeah, that's not a real account haha, we'll fix it". It does get fixed, but after another few days & after I was already promised this was a working bank account to begin with. After around a month/month & a half I decide I want to leave. I want a credit card, debit cards that actually WORK (the North Side ones don't tap, & often have to be redone when slid in/swiped), & a banking app that allows me to do more than just transfer money from one account to another. I set all of that up at another bank, wait for my debit & credit cards before I transfer all my money out of the North Side accounts, & once I get the cards I go to North Side to get my cashier's checks & nuke my existing accounts. Everything seems to go smoothly but I end up with some extra money on the checking accounts check. I assume they didn't account for the check that was just cashed for my new apartment & just sort of shrug it off as at this point I'm totally fed up with them & it wouldn't be the first time they've flubbed it with something like this. However yesterday my dad gets a call from our cell phone provider that they couldn't get our phone bill paid because his account didn't exist. So he set up an account awhile back after a medical emergency that was in all my family member's names (4 of us) so that we were covered bill-wise if something happened to him & these idiots went "well your name was on it, that means you get all the money in it & we're closing the whole account :)" when I closed my personal accounts to transfer away from North Side. Despite me SPECIFYING that I only wanted 2 checking & 2 savings accounts closed (the 4 that were exclusively in my name.) On top of that, I totally forgot this other account existed. My dad told me once in an email right after he'd gotten out of the hospital years ago, & as I am chronically ill & have only become functional enough to work normal hours within the last year or so, I didn't really worry about it, as well as not having real access to it without having to like call in or go in person. & the person who closed these accounts didn't check with me when this account didn't line up with the account descriptions I gave for the ones I wanted closed. While they did get it back up & running (apparently because we're such good customers ), I now owe my dad over a thousand dollars because they couldn't listen to my instructions in the first place. They were also incredibly condescending to both my father & I when we called about this issue & explained to them why this was a ridiculous thing to do & essentially told us it was all our fault & they couldn't be blamed at all, but they'd be so kind as to fix it for us. My dad is now considering leaving them & I'm incredibly glad I left as this is insane. Side note, having an account that has 4 people on it be able to be shut down & completely emptied by only 1 of it's members is an insane safety risk. Not sure if this is the case for every bank, but either way that is legit asking for someone to run away with the group's money if even one of the people isn't a good person, much less something like an abusive marriage or family dynamic.

Linda's either incompetence or malicious intent led me to pull my cash out of the bank and close…read moreall of my accounts. She needs to get re-retrained. Loan services department was a friendly interaction even if they didn't have a product that suited me. Bank tellers seemed nice enough. Online banking system is horrible.

Always very eager to help resolve any issues Kind customer service mason branch. Been with them 10…read moreyrs never a problem:)

Since the former long time (D.S.) CEO retired, the overall service has declined - A LOT! Existing…read morepersonnel are nice enough but seem to be under a lot of stress because their count has been reduced. The web based site is often not working and having to be on-hold for greater than 10 minutes for the one active employee to answer is not good. We have determined that transferring our IRA to the GCCU is NOT GOING TO HAPPEN. As members since the 1970's when it was a little office on Central Parkway, we are really disappointed in the way it has become. Note to the current CEO: There is a need for substantial improvement. 08/27/2025

My bank of over 30 years could not help me for what I needed. I called US Bank and they could…read more First time customer here. Neil was friendly, he listened to my needs and concerns. Everything was explained to me. Service was top notch. I would recommend them. I was impressed. Time was given with no rush. We set up online banking before I left. Thanks Neil for everything!

Terrible! Closed account over a week ago and STILL waiting for my money. I was told my check was…read moremailed last Friday and would be received by Thursday at the latest. How can a bank headquartered in Cincinnati not get a check delivered to a Cincinnati resident in a timely manner. F**king ridiculous! Customer service is a joke! Unless you speak a foreign language you're S.O.L! Branch employees are no help, either! We're moving tomorrow so we won't have access to the mailbox, so now our money will just be floating around somewhere in Cincinnati! Incompetent is a nice word to describe this institution!

I know it might be a bit odd to write a review about a bank, but I can't help it. This bank has…read morebeen one of the best I've ever had the pleasure of working with! I was with U.S. Bank and First Financial both for about 15 years, and up until 2 years ago I loved them both. Then I hit a huge financial hardship when someone I knew stole my identity. I'd had perfect credit lines with both of the banks and despite knowing what happened they froze my accounts and would not cooperate with me at all. It was a difficult time and someone referred me to Huntington. I'd had my car loan with them and paid the car off early, so I figured I'd give them a shot. This bank made me feel like a human when I told them the situation. They let me change my address to someone else's until I could get the legal stuff taken care of and when my account looked like something odd was going on they called me to make sure it was legit since they knew what I was going through! Recently they started the 24 hour grace period for if you overdraft your account, and that is an awesome program for a bank. I have only utilized it once when I overdrew by .29. Now a normal bank would still have charged me $25 at least for that. Huntington sent me a notice, but they PAID IT and charged me no fees! I know I told some personal details, but I just want to express how amazing this bank has been for me. When I had my direct deposit set up I could even get free money orders too. The tellers at the location remember me too, and even ask how everything is going with my personal situation. As far as customer service goes.. this bank is above and beyond in my book and I will continue to bank with them for a very long time.

I have been a member of the Kemba Credit Union for some time now. I am very happy with the service…read moreI have received. I bank with the Amelia location. I only save and invest. I do not use credit cards. They are always very helpful and answer all my questions.

Super nice staff. Location is convenient. 4% checking is hard to beat. Great ATM network but Kemba…read moredoesn't let you deposit into any ATM. They have mobile check deposit though.

Wonderful staff! Very clean! They helped with all my banking needs! My son was very wiggly during…read morethe meeting, but the welcoming staff Maggie helped entertain him while I finished what I needed to do. Ariel was so kind and helpful as well.

This bank always has friendly tellers who are very customer focused. I have gotten foreign…read morecurrency from them several times. Comes in 1 or 2 days. PNC is fine as well. The 5th 3rd branches are just a bank. PNC and Chase have notories more available and call to see if they can do something for me. I know its Sales but 5th 3rd is just the hometown large bank with poor servicem

I have been a Cinfed member since 1989. Over the years they have come through for me in more ways…read morethan I can count. I was a single mom and had some struggles early on. Cinfed was there. My son and now my grandchild have accounts based on my recommendations. I worked for two major banks in the city but my personal account has been with Cinfed.

I was at the bank to deposit a check when I realized that I love Cinfed Credit Union. I've been a…read moremember ten years for one simple reason -- they always know me by name and they treat me like an individual. Favorite employees include Nancy and Shawn because I feel like they always give a little extra in the smile department.

I have been with US Bank for years they're always very courteous and very helpful whether I go into…read morethe bank or call they're always there to help me