Awesome service, and staff. Anytime I've had issues with my online banking or any questions in…read moregeneral I've had the pleasure of speaking with Connie R. on the phone and inside the branch. Also Montaiza M. has been helpful on many occasions when I've had questions about a loan. She's very Informative. Over all the staff at the Hammond branch makes my experience smooth and easy.

I was a customer for over 40 years. Recently my banking was hacked a couple of times. They blamed…read moreme, and cut me off from all online banking. We couldn't access online banking, keep track of bills, or even do business at a branch office. When we asked when it will be reinstated, they arrogantly said when they think we're ready. They treated us like a ten year old who lost their allowance, and we did not appreciate that. We closed our account, and are far better off at BMO Harris. Far, FAR better off.

American Community Bank & Trust of Indiana LOVES to charge fee after fee with a fee on top of that…read more They don't give a crap if you are struggling, they will make sure they get their fees for that with another fee, and THEN be SUPER rude & unprofessional about it. Disgusted with their customer service. Oh, and if anything happens after hours? GOOD LUCK getting ahold of anyone

The customer service at this bank is impeccable. The ladies that run this bank and have been here…read morefor a long time are the nicest, most accommodating and highly professional workers I have ever encountered at any office. They represent the bank very well and greatly help to make this particular bank stand out among all the others in the area. Aside from being a conveniently located bank serving Munster and Dyer this is a full service lending institution. This bank is a beautifully done building inside and out. Plenty of parking, drive thru and convenient hours. I highly recommend this bank and I know that you will also feel the same way once you experience the high quality of service provided by American Community Bank.

This is strictly for the ATM at this location. For one, most of my banking is ATM style unless it's…read moredoing account changes then it's Online or inside. I haven't been inside this one so... ATM it is. This is the old style ATM where you put your cash or checks in an envelope, fill it out and punch the deposit amount into the machine. Yes... it takes a bit longer but, it will actually take the envelope and not spit it back out at you FIVE or more times because it's "Unable to read one or more of the checks" like those damn Envelope Free ones. Sure... the envelope is a waste of paper but, if I'm idling at the ATM for 5 or more minutes... Gas is $$$ now a days, I'll waste some paper and save some time. Oh, and there's a nice overhang above, so you don't get so wet when it rains. +1 SYOY

I applied for a mortgage at First MIdwest Bank. I have owned three houses and this was the worst…read moreexperience I have ever had. I was willing to put 20% down on a house costing less than a hundred grand. They took two months and finally denied the loan even though I submitted every document they asked for. They demanded two appraisals on the house which cost about $500 each. Both appraisals were over the purchase price offer. They kept asking for the same documents over and over again. They refused to meet in person. Everything online. In the end they claimed I had not worked long enough at my current job to get a mortgage. But they knew from day one how long I had been on my current job. So I lost $1000 by applying at this bank and got nothing but a two month headache.

Pretty bad when the ATM never works. I've seen the branch closed for unexplained reasons during…read morebusiness hours throughout the week. For Munster, I have to say it's a huge disappointment.

This branch has absolutely no focus on customer service. I don't expect much out of a bank but…read morewhen I do go on a rare occasion, this branch never fails to disappoint. They even used to do small things, like automatically count coins for my kid when he brought in his piggy bank to deposit in his savings. They took that out, too. Everything is a major deal with this branch. While I used to just accept that, I finally decided to switch, which takes a lot because (a) I am patient and (b) it is a major inconvenience to switch banks (they know this, that is why they figure no one will do it). I am at least acknowledged at my new bank, they seem to understand that I am human. On top of that, they do the "little" things, which Chase wants no part of. Spare yourself the frustration if you are thinking of using this branch.

There is a teller I believe her name is Sonja that works at the branch next to Van Til on 169th St…read more in Hammond. She showed my mom such patience, kindness and dignity when my 81 yr old Mom got locked out of her online baking. (twic) She came and used her break time to sit down with my mom in the branch and help me and my mom walk through her online banking. i'm not my mother's POA although that's in the works, she allowed me to help my mom with her personal information in the bank. We lack such kindness and customer service these days. I decided after long convincing from my mom. Because my mom has been a customer since your bank opened , and was a customer of the bank that you took over in Hammond. But she is the reason that I decided to open a bank account with your bank last week. This person needs to be recognized and I wish I knew her last name, but I believe her first name was Sonia. I will try to be reaching out to a branch manager, so that manager understands and recognizes what a beyond the scope of her job employees she as far as customer service. Thank you thank you thank you to her. I hope you treat your employees up to their value because a lot of companies do not! Sometimes you're barely lucky to get a smile out of a teller let alone have them step out and use their break time to help a customer. So I give her five gold stars .

Excellent Bank! Recently lost my debit card and ID and thought I was going to have the most…read moredifficult time trying to get my account back. They helped me out so much. Great staff and outstanding customer service. I would recommend this bank to everyone.

Their drive up service is INCREDIBLY slow! I'll be taking my money elsewhere after the new year!read more

Kiara made my husband and I a bank account recently and we had the absolute best experience. She…read morewas so kind and helpful. I cannot say enough good things about her. She went above and beyond for us. Whatever this bank is paying her it isn't enough she deserves the world!

I got great service from Jessica at the Munster branch this week, thank you for your time and for…read moreexplaining some of FMB's services.

My account got hacked with unauthorized charges. just a nightmare to deal with the customer service…read moreis terrible.. I will be changing banks. I called 15 times they filled out a dispute messed it up then kept calling I filled another one out I was at work didn't read it just signed it and I said it was unauthorized, well dispute was denied. When I called they said the person who did the dispute put I authorized the transactions but they came out to soon. I guess they don't understand hacked and unauthorized. I will be going up the ladder and speaker to each manager and higher up until this is resolved. I a suppose to get another dispute form Monday which I think they are lying cause my last dispute they sent while I was on the phone with them, so we shall see. Don't bank here unless you want issues.

I have never had any issues with this bank. Very friendly, professional staff that makes my…read morebanking experience all that more pleasant. Great location, hours and plenty of parking. Highly recommended

Ryan Renner is the best! He consistently demonstrates accuracy, efficiency, and excellent…read morecommunication skills. He builds trust and rapport with customers while maintaining a professional, composed approach. His authentic, kind, good-natured demeanor and professionalism position him well for future leadership opportunities and elevate the overall banking experience at this branch.

Hind is the best! She is very personable, friendly and professional. All should be like her. She…read moredoesn't act like she does not want to assist you like some. Others that are nice and personable are Andrea and Stefany. They are the reasons why I continue to patronize this branch. My rating is based on my experience with Hind, Andrea and Stefany.