had an oil leak on my lexus, brought it in for new valve cover, lady at the front desk insisted i…read moreneeded new spark plugs despite them operating perfectly fine. i told her not to just go ahead and install them but to wait for the technician to address if it was necessary in the first place and to call me before i gave them the greenlight to install an additional $112 worth of parts (likely an additional $100 at least in labor costs for a 6 cylinder like this). they did not call me at all until the job had been completed, completely disregarded my request and proceeding to charge me for it. not only that but when i arrived to pick up the car the had added an array of additional charges and labor charges to the itemized receipt, including a charge for tightening ALTERNATOR bolts, new coolant hosing, and new bolts from apparently cross threading (this car has only been worked on professionally). some of these charges had absolutely nothing to do with the maintenance i had brought the car in for. the validity of these charges comes off to me as a predatory means of squeezing more money out of customers (something the auto mechanic world is infamous for). based on principle alone i cant stand for this and I wont be returning

Brooks Auto is an excellent place to go for Repairs, Oil Changes, Inspections and many more other…read moreservices that they offer. Whether you're local or coming through, I would recommend Brooks Auto and Truck Repair. They are reasonably priced and offer excellent service. Gene, went above and beyond to save me money on replacing the back axle of jeep (that I no longer have but dearly miss). Donna, is incredible and what a lot people fail to realize, this lady does the clerical work and jumps in to help out in the garage, I have seen people team her over coals - not knowing that she is busting her tail, just as much as a man does. I like to consider myself, an honest person and going after someone as hard working as her - really sets me on fire!! These people bust their hard-working tails off to provide the best auto service in the City of Waynesboro, so show them respect please. This is not pointed to everyone, just those (I don't know other customers may be going through - but an ounce of kindness is good for the soul). Any woo, for those looking for down-to-earth, honest, and excellent workmanship, this place is for you!!

Started coming here 2 years ago to get all of our cars inspected the lady at the front desk has…read moreALWAYS been rude she has no respect nor has manners. By working in the front your the first face clients see. Manager has always been nice but unfortunately we cannot keep putting our money somewhere we are not welcomed.

We were traveling out of state from Tennessee and had some issues with our ABS sensor on our 2016…read moreToyota tundra. We stopped there because it was the closest thing from where we were having our issue. Within 15 minutes they had the truck looked at and the problem diagnosed. They were fast and friendly, and got us on our way. THANK YOU!

We hit a deer on the intestate 10 hours from home. They got us right in and on the road again. Good…read moreservice and good price. I would use them again. JPB

My truck overheated on the side of the mountain and had to be towed in. They were able to order the…read moreparts I needed and make the repairs in well under 24 hours. I give them high marks for being forthright and fastidious!

Awesome people, great job towing. They respected my truck more than any other tow company in the…read morearea that has previously towed my vehicle. Absolutely recommend these guys for any towing needs.

Expensive ! Wrong Diagnose! Over Priced, Poor customer service…read more Had issue with speed sensor (ABS Light was on). I told mechanic that I replaced speed sensor myself and light was still on. He said I needed wheel bearing without even looking at speed sensor or electrical system. Charged me $125. Without even touching the car or looking at the speed sensor. Poor customer service and expensive. Most repair places would do this for free. Will not return to this shop. Also turned out to be the most expensive quote for replacing wheel bearing (except MR.Tire) of the six shops that I called in Waynesboro. Check other shops before getting service. UPDATE: Took car to another repair shop. turned out to be a chewed wire. Cost to repair $47 If I had

Bought a rare NOS part from Mike that was missing a small internal piece. He went the extra mile…read moreto find that piece and ship it to me at no extra charge - to ensure it worked properly. Now that is exceptional customer service! And a true gentleman. Thanks again Mike. Pleasure speaking and doing business with you. You're in good hands with Mike Gassman. -Fred

Mike Gassman is a genius when it comes to working on temperamental English cars. While he is not…read moreinexpensive, you rest assured that he is honest and does absolutely impeccable work. My MG looks and drives as beautifully as it did in 1976 when my mother brought it home.

I got a flat tire near them and ended up getting all 4 tires replaced there. It was a disaster…read more Here's what was wrong: 1. They did not bolt on the key nuts and did not put the key back in my car 2. It took them 2 days because they forgot to do the inspection the first day 3. They charged me 2x/ tire the price on Tirerack. 4. They put on the summer version of the all weather tires I requested

Donnie and his crew have always been honest and forthright with our whole family since we started…read moregoing to them for car repairs in 2006. I have seen some minor mistakes occasionally, like we all do, but nothing major. Jeff even crawled inside my car engine block looking for an AC leak one time for a couple of hours. After not finding anything I wasn't even charged labor for it. I could recall a number of stories like that but in general... quality work for a reasonable price.

Fair price, honest mechanics. Work is always warrantied, they also offer towing services. Shop is…read morealways busy.

Brought my car to Ladd Auto in January for a tire install. It drove fine going in, but upon leaving…read moretheir lot, I noticed a bumping sensation when accelerating into a turn. When I mentioned it, the mechanic told me to bring it back if it continued. When I took it back for them to try to determine the problem, they had no record of me or my previous visit in their system--even though I paid them twice. They claimed I needed an alignment due to uneven wear, but I'd had one just 6 months earlier and hadn't hit any potholes. A trusted mechanic later confirmed my differential had chunks missing from it ($850 repair). Talking it over with a friend, who explained what was required to do such damage, it became clear: someone must have taken my car (a twin-turbo) for a joy ride after the tire install and hit something hard enough to damage both the alignment and differential. Bottom line: avoid this shop--your car may come back worse than when you dropped it off.

Mr. tire saved my trip! We travel from DC to Shenandoah NP…read more It was June 27 Friday at 6pm. I got flat tire (big nail ) when I drove through skyline drive. When I finally out of the park. All other store closed. Mr. tire saved me! Otherwise I could be stock on the road, paying big money for road side assistance. Staff is super nice and professional and fast. Big thanks to them. Super recommend Mr. Tire!

I was travelling far from home and experienced a vibration brake problem on the road. Mr. Tire in…read moreWaynesboro, VA looked at the car right away on a Saturday morning and determined that there was no damage to the brakes--no charge at all. The mechanic checked out the brakes and said that all discs and pads were in excellent shape. This business is top-notch.

They said everything was repaired and I found out they were on vacation the following week and they…read morehave never returned my calls.

I had a wonderful experience with Kyle! My four takeaways: 1) Kyle is very honest. He didn't try to…read moreupsell me on anything, which is what most people complain about when it comes to working with mechanics. 2) Related to honesty, Kyle's prices are competitive and included a very reasonable fee for travel to the edge of his service area. I would have paid more because he literally saved me an entire day (I didn't have to drop my car off in the morning and pick it up in the evening). 3) Kyle knows his stuff! The work he did was stellar. 4) Kyle's communication is great-- he arrived when he said he would and kept me up to date about everything. I'm really grateful.