had an oil leak on my lexus, brought it in for new valve cover, lady at the front desk insisted i…read moreneeded new spark plugs despite them operating perfectly fine. i told her not to just go ahead and install them but to wait for the technician to address if it was necessary in the first place and to call me before i gave them the greenlight to install an additional $112 worth of parts (likely an additional $100 at least in labor costs for a 6 cylinder like this). they did not call me at all until the job had been completed, completely disregarded my request and proceeding to charge me for it. not only that but when i arrived to pick up the car the had added an array of additional charges and labor charges to the itemized receipt, including a charge for tightening ALTERNATOR bolts, new coolant hosing, and new bolts from apparently cross threading (this car has only been worked on professionally). some of these charges had absolutely nothing to do with the maintenance i had brought the car in for. the validity of these charges comes off to me as a predatory means of squeezing more money out of customers (something the auto mechanic world is infamous for). based on principle alone i cant stand for this and I wont be returning

Brooks Auto is an excellent place to go for Repairs, Oil Changes, Inspections and many more other…read moreservices that they offer. Whether you're local or coming through, I would recommend Brooks Auto and Truck Repair. They are reasonably priced and offer excellent service. Gene, went above and beyond to save me money on replacing the back axle of jeep (that I no longer have but dearly miss). Donna, is incredible and what a lot people fail to realize, this lady does the clerical work and jumps in to help out in the garage, I have seen people team her over coals - not knowing that she is busting her tail, just as much as a man does. I like to consider myself, an honest person and going after someone as hard working as her - really sets me on fire!! These people bust their hard-working tails off to provide the best auto service in the City of Waynesboro, so show them respect please. This is not pointed to everyone, just those (I don't know other customers may be going through - but an ounce of kindness is good for the soul). Any woo, for those looking for down-to-earth, honest, and excellent workmanship, this place is for you!!

Very detail-oriented. Professional and great service, with a special shout-out to Alex, who kindly…read moreoffered me a seat inside with AC and brought me a cold water and a popsicle. Will definitely come back.

Be careful. They stripped the threads of the drain plug in the oil pan and now the oil pan has to…read morebe replaced, $1000.

I've taken my car here a few times now for oil changes and the guys are great there! I've never had…read moreto wait and the service itself is efficient. They top you off on other things you may need that's free of charge. I do the full synthetic for my 2020 Jeep Wrangler and lasts me the 5,000 miles each time at least and is $99. The customer service is amazing. I had a lot of bugs on my windshield and they cleaned it off for me on their own which was nice. I'll keep coming back for sure!

Travis was awesome! Took us in 1 minute before closing and gave tip top service with all top-offs…read moreand recommendations as if we were the first customers of the day. I will ALWAYS use Take 5 Oil over every other competitor when I'm in a place where I have a choice! Military retiree/veteran and active duty discount CAN'T BE BEAT BY ANY OTHER oil change! My F350 Super Duty is one happy truck! KUDOS!

Mr. tire saved my trip! We travel from DC to Shenandoah NP…read more It was June 27 Friday at 6pm. I got flat tire (big nail ) when I drove through skyline drive. When I finally out of the park. All other store closed. Mr. tire saved me! Otherwise I could be stock on the road, paying big money for road side assistance. Staff is super nice and professional and fast. Big thanks to them. Super recommend Mr. Tire!

I was travelling far from home and experienced a vibration brake problem on the road. Mr. Tire in…read moreWaynesboro, VA looked at the car right away on a Saturday morning and determined that there was no damage to the brakes--no charge at all. The mechanic checked out the brakes and said that all discs and pads were in excellent shape. This business is top-notch.

Place opens at 8 am. 3 service members standing in the shop as I arrive through the shop. Stand…read moreat the counter for 10 minutes, hit the assistance button. Waited several minutes more as someone comes from the front. Do you see where this is headed? 1st person here, over an hour for an oil change and tire rotation. How valuable is your time?

Would rather give ZERO stars. Feb 18 I came here after calling from I-81 to have my right rear tire…read morereplaced after finding the correct tire in stock via the Walmart website AND calling ahead to confirm. On replacing the tire they said that the tire pressure monitor needed replacement, too; and I okayed the additional work. The shop could not get the tire pressure monitor system to reset. Almost three weeks later while I was on business in Richmond, the steering stability warning light came on. I took the vehicle to a local dealer where they found that THE WRONG SIZE TIRE had been installed by Walmart and the 'new' tire pressure monitor was defective. Trying to resolve the situation and get my money back for the latter repairs has been an ordeal. Over a dozen calls so far, still no $$, only their internal insurance claim process.

Went in to. Repair the passenger side mirror. Service was great, fast and the part came in…read moresoonerthen I expected. The repair was done in 1 day. The price of the repair was within my budget.

The guy at the first desk in the Mr Rogers sweater was a total douche from the time I called to…read moreinquire about an estimate until I walked out the door and I knew almost immediately that I would not use this entity for my bumper scuff repair. His remarks were very snide and just plain rude. They had Dial antibacterial soap on the counter posing as hand sanitizer and when I asked if it was in fact hand sanitizer he responded by saying "yes, but don't use but a little as it goes a long way". It took me several minutes along with towelettes to wipe all of the lather from my hands. I asked if they used factory paints and he says no they don't make paint! He asked me a million questions about a non-insurance out of pocket repair and asked for my registration. This guy just left a bad impression on me from beginning to end. Don't recommend. Won't be back!

I had an appointment for an oil change I had an appointment for one pm they didn't get to it until…read more1:PM and I didn't get my auto back until 2: 10 not happy

I called Eavers for assistance with my Ford Escape and was told to bring it in for a diagnosis. I…read morewas assured they would have an answer within an hour, but it ultimately took about seven hours. Their labor rate is $150 per hour, so timely and accurate communication about the status of the vehicle was especially important. The issue was determined to be the water pump, but the warranty claim was not submitted correctly, leaving me facing a $1,200 out-of-pocket expense. I explained that, as a mother of a medically complex child, coming up with that amount immediately would be difficult, but I could pay it within a week. I was assured that would not be a problem and that the vehicle would be ready by then. After having my car for approximately 2 1/2 weeks, I called to pay and was told the vehicle would be ready in 30 minutes. To give them extra time, I arrived two hours later. When I got there, they initially couldn't locate my file. Once they found it, no one could clearly explain the status of my vehicle. After asking to speak with someone else, I was informed that the repair had not even been started. The explanation given was that they had the wrong parts. Considering they had already had my vehicle for more than two weeks, this was extremely frustrating--especially after I had been told it would be ready that day. I asked whether the repair could at least be completed the following week, but was told they could not guarantee anything. I explained that this is my only vehicle and that I rely on it to get my daughter to her medical appointments at UVA. Rather than offering any solution, I felt as though I was being encouraged to take my business elsewhere as he dangled the keys in front of me. I have never had such a poor experience with a mechanic shop. Eavers used to have an excellent reputation, but my experience since the ownership change has been disappointing from start to finish. Charging $150 per hour creates an expectation of professionalism, communication, and efficiency that was simply not reflected in my experience. Based on my experience, I would not recommend them if they were the last shop on earth.