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People's Trust Insurance

1.3 (126 reviews)
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Updated 3 months ago

Services - People's Trust Insurance

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8 years ago

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Ask the Community - People's Trust Insurance

Hi, their website is down and they don't answer phone. I can't get documents I need to process a loan, very frustrating. Has this company closed or something?

Hi Jim. As a result of site maintenance, many customers were temporarily unable to access the website and customer portal. We've since made updates, and our site is fully functional. You can visit https://www.mypti.com to review your policy and make… Read more

What are the total financial assets of the People's Trust company? Not counting the repair material stored in warehouses. Actual cash assets.

Hi Alan, as a privately owned company we do not freely disclose all of our financials, but we can assure you that People’s Trust Insurance has the financial strength to be there when our policyholders need us most.… Read more

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Review Highlights - People's Trust Insurance

Very polite and quick to respond after Hurricane Irma.

Mentioned in 10 reviews

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Upright Insurance

Upright Insurance

(2 reviews)

I've had coverage with Upright Insurance since April of 2017. Or so I thought I did. Turns out…read morethat for the last 16 months, we've had no coverage. Zip, none. No protection. One hurricane away from total financial ruin. "Wait", you ask, "your insurance agent was taking care of that". Well, one would have thought that but you would have been wrong. "How could you not have known?" Well, you see, every time it came up, we could see in our account an escrow payment had been made for "insurance". "Oh, then you were covered." Wrong again. Here's where things go to crap... In June of 2021 the insurance agency owner (Stori) emailed me to say the insurance company never received payment. I logged into my mortgage account and saw an escrow payment had just been made. I sent her a screen shot of the payment (which only said "insurance payment") and suggested that maybe it just hadn't posted with the insurance company yet. She never responded, so I assumed it was taken care of. In June of this year, I get a letter from the mortgage company stating they had no indication of coverage and for me to provide proof of coverage or the lender would assign insurance. I called Upright Insurance and again spoke to the owner (Stori), who asked me to scan the letter and email it to her and that she would take care of it. I never heard back so again assumed she handled it. A month later, I get a final notice of no coverage so I emailed her again and ask she take care of it. She never responded. I emailed her again and asked her to send a copy of my policy (I'll handle it myself). No reply. I emailed her a week later, again, no reply. A few days later, I called the office and left a voice mail. No one called back. I emailed her again. Nothing. I finally contacted my realtor who had recommended Upright Insurance to me, explained the situation and ask if she could try to contact her. It was only then the owner finally replied by email and informed me that I've had no coverage since last year. I asked how that could be, and referenced the escrow payment to insurance (sent her a screen shot from this year showing the payment). And if those funds weren't making it to the insurance company, wtf did they go? She couldn't tell me. She then tried to blame this mix-up on fact that she assumed I had gotten better coverage elsewhere. But she must have quickly realized what a bullsh*t excuse that was and acknowledged that she should have followed up. She missed two opportunities to determine I had no coverage if she had only done what an insurance agent is supposed to do. Follow up! Take care of your clients! They literally pay you to do that. After learning all of this, I immediately called the mortgage company to find out where those last two escrow payments were going. They were very helpful and had numerous notes on my account regarding this. They reported that last year they had called Upright Insurance to report that the insurance renewal had not occurred and asked her to contact them to resolve it. According to their notes, no one from Upright Insurance ever responded to them. So they assigned lender-placed insurance and debited the escrow account (which was the insurance payment in my first screen shot). This year, after not getting any response, they again issued lender-placed insurance. So for the last 16 months, the only insurance on our house was to protect and to payout to the mortgage company! If there had been a catastrophic loss through fire, flood or storm, we would have been wiped out financially and out on the street! Run from this business, find an agent that will be responsive and look out for your interests. Like Jake.

. I WOULD NOT RECOMMEND THESE PEOPLE ARE HORRIBLE AND LACK CUSTOMER SERVICE SKILLS. I had a…read moreterrible broker. His name is VICTOR stay clear from him, he has horrible customer service skills. He made mistakes often and even put the wrong card information so my insurance was canceled and I was only aware the day of. I called to see what happened and I got the runaround. He didn't know how to deal with the problem, he left me on hold for so long that I had to hang up and call back. when I called back he said he was trying to figure out the problem and he would call back. I never got a call back so I ended up calling back and he didn't answer. I found out through the insurance company that they were trying to bill the wrong card and VICTOR was the one who put the wrong information in. When I texted him because he wasn't answering my calls, he said he did nothing wrong and to go directly to the insurance company because he wasn't going to help me anymore. I had already gone through the insurance company but I expected VICTOR to be accountable for his actions. I also talked to CHANTAL, but she was no help I was letting her know VICTOR put the wrong information in and she said she couldn't help. This was such a frustrating interaction

Ancora Insurance Agency

Ancora Insurance Agency

(4 reviews)

I've had my auto, home , boat , business and flood insurance with Ancora insurance for the past 5…read moreyears and I am beyond grateful for this great team that keep me updated with all my policies issues and renewals . They always call ahead of time to check if you want to renew , they have staff that will call you to advise if there is pending cancellation and what I find an extra is that they use WhatsApp to communicate with their clients! Always prompt and friendly, they are confident in what they do! I highly recommend them for your insurance needs!

Worst company I have ever dealt with. I should've left a long time afo but when I lived close to…read morethen it was easy amd I didn't want to go through another process.I honestly think they either have a lack of respect for human beings in general or racist. I've always been a persona that dont mince my words, but I dont curse or call people out of their name or speak unprofessianllly to someone l especially a customer. I've always come to them respect fully and upfront and they literally have been ridiculous. I've had policy changes without my knowledge when I gave correct paperwork. I had to contact to the BBB just to them to fix my policy. I feel like they purposely mishandled my Insuramce because I sign up for automatic pay, then told a month later my payment is late and I need a late fee. They wait 2 days before telling me about w cacelllatin iwasnnr even aware of I've even had to bring my bank statement proving I made a payment. Anytime I've POLITELY tried to explain my concerns asked for explanation and to why this has been happening, Felipe Juan called me retarded, and I've been hung up in. Things happen, banks sometimes make companies wait bepfe releasing a payment but theres no excuse for give nasty and dismissive that staff is. I . I've dealt with them for years and they lied and told.me they wokd get me savings and call back. Then i would gave to call them days before my policy was renewed to find out they didn't try. I never had any accidents yet my policy has gone up. feel sorry for them. Because all the nastiness you put out will always come back to you. I'll happily take my business elsewhere. I'm saying this because I want people to know how they treat LOYAL customers.

People's Trust Insurance - homeinsurance - Updated July 2026

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