First and foremost, avoid this insurer at all costs, because if you file a claim it will be costly…read moreto the homeowner. Went through Ian at my place in Cape Coral, Fl. Had a 13 month claim resolution to get my claim, less the 2% deductible. The worst weekly negotiation process on anything i have had to deal with, incompetent claims people that get paid IF they get you to settle for the sake of expedition and you eat the remainder. Got my claim paid, and just cancelled Peoples and went with another company, saved $1150 in annual premium. This company doesn't care one iota, it's just their bottom line.......oh, I forgot, they due send you a free annual calendar.....lol

If I could give them a zero I would. I do not live in a flood zone, no claims ever, brick home,…read moreroof less than 10 years old. Premium just went up OVER 200%. So much for using a privately held insurance company, no shareholders to answer to.

Just filed a claim with Fidelity for a transmission issue I'm having with my Ford Ranger. So far…read morethe service has been great. Fidelity had no issue with taking my truck to the shop of my choice. The shop got back to me today with the diag. Needs a full rebuild. We will see how the claim goes and I will definitely update this review but so far so good. Fingers crossed they accept my claim as I have the coverage necessary. #fidelitywarrantyservices #topnotchtransmissions

After my car had been at the dealership for five months, the dealership and the warranty provider…read morenever managed to agree on what the actual fault was. During those five months, the warranty provider demanded extensive documentation regarding the car's maintenance, as well as photos and videos of the issue--all of which the dealership submitted, only for them to be rejected multiple times. Eventually, they demanded that I pay the dealership to tear down the engine to expose the fault and--on top of that--sign an agreement stating that if they denied the claim, I would be responsible for the entire cost. I called every day; customer service always gave me conflicting information about my claim. Whenever I asked to speak with an inspector or supervisor, I was always told no. During one call, a representative named John Barrera even told me I should know about mechanics--that I ought to watch the videos and figure out what was wrong with my car myself--and he even asked if I was hiding something regarding the car's condition. Samuel from customer service was very diligent and was the only one who escalated my case to a supervisor, but by then, the warranty provider had already demanded "teardown authorization," refusing to proceed with the claim until I agreed to it (a condition I couldn't possibly accept, given that the dealership kept providing a diagnosis the warranty provider wouldn't accept). They put you in a situation where the customer always loses. They sell you the contract as an "unlimited warranty," yet everything is excluded. Please, do not buy this warranty.

Steven Encarnacion was my insurance agent. I was looking for a new insurance company, as mine had…read moreincreased my policy to an exorbitant amount. I was with the company for over 10 years with NO claims and finally said enough is enough. Steven was knowledgeable, responsive and professional. I could not be more pleased and said good-bye to my old insurance company. Claudette S.

Very thorough and professional with timely followups when needed. I was totally fed up with my…read moreprevious agent of 20 years not spending the energy to find me a better rate than given by Homeowner's Choice or Citizens. Amy took care of getting quotes promptly. Very good service.

Representative was clear, concise and personable. The rates were in my sweet spot and I would…read morerecommend this office to anyone looking for a fair and honest quote

STAFF AND STEFANIE Are one of the RUDEST people I have deal with in a long time. I know I am not…read moreeasy but dang......They speak to you like your a child! They obviously do not care about LONG term clients - Seems like they are Very UPTIGHT snobby people there. I am leaving state farm because of them!

I was here to support a dear friend with her condo insurance. Nice office setting. The…read morerepresentative was extremely friendly and knowledgeable about all the aspects of the condo coverage as well as options for the major underwriters. I was the fly on the wall but the representative was able to produce the appropriate quotes and options until my friend was able to make a determination. Good trip to the insurance folks.

Amazing, matchless quote for our condo insurance according to our needs! Great, knowledgeable…read moreadvice based on current best deals and availability! Loved it! Tech savvy, expert, efficient, fast and thorough service, great communication! Jason, thank you.

There's no option for 0 star, very unprofessional company i would never come back. I recommend for…read morenobody to use this scam company. I had the worst experience in this tag agency insurance company. On Monday I came to get a registration tag I knew the price would've been more I was ok paying extra but what i am trying to understand is to why when i came back on Thursday 08/24/2023 to get my tag I was told I need to pay an extra fee of $37, so basically I'm paying the insurance company $87 for their service the receptionist told me the $87 was included with receiving the tag plus their service again I was ok paying that. Despite coming in with all my required documents he said I didn't showed them my registration for my car but why would an insurance company would provide me my register tag if I didn't show them any documents, I'm disgusted with company.

One star is too good for these people. They are too difficult to deal with. Numerous additional…read morerequirements after the policy was paid in full. We cancelled the policy after 3 days. It's been almost 7 weeks and they won't send our unearned premium back. I had to file a complaint with the State of Florida. I would avoid these clowns.

Account Manager, Kevyn Shroff assisted me with homeowners and car insurance policies. Most…read morebusinesses you have to run down to be provided with service. Not here! I felt like a valued customer. Kevyn answered all of my many questions promptly and provided very competitive rates. I'm happy to have found them and will continue to do business with them and happily refer them.

My wife and I recently just bought our first house and of course didn't where to begin with…read moreeverything. Its tough to find a well rounded person who knows every aspect of the process, not to mention a person who understands or can empathize with what we're going through. My realtor only knew the real estate side of things, and referred me to an insurance lady who only knew the insurance side of things. Long story short my wife and I decided to look for an insurance agent on our own. I called every homeowning friend in my phone to find out who there used, get advice, see if there were any regrets, and generally what to look for from a homeowners insurance policy in Florida. Enter Dustyn. By the time we met with Dustyn, I was looking for answers to some pretty specific questions. He was referred to me by an attorney friend who worked with him as a real estate agent and separately as an insurance agent. Since he has both licenses, he has knowledge in both real estate and insurance. Needless to say, Dustyn exceeded expectations. He was able to secure us an extremely low cost quote for our homeowners insurance (compared to at least 3 other agents who we didn't move forward with). Dustyn accommodated our schedules; we made a payment over the phone, and signed everything through email. I'm definitely pleased with the results and will surely return for future needs. Mr. Shroff, Thanks for taking a bit of stress out of a very stressful time!

I live close to this agency which was recommended by a neighbor…read more I received informative and friendly service that met my needs.

I just discovered early this morning that Allstate was not going to renew my condo insurance…read morepolicy. Of course, I starting searching online for another company and received a few quotes that were just outrageous. I found Chris McCafferty's agency and first asked via email if State Farm covers condos and received an answer almost immediately from NICK CERCONE. Nick and I emailed back a forth a few times but within 2 hours, I have a new affordable policy. Nick was very friendly, yet professional and very expeditious in his response time to me. I am very happy with the outcome of my inquiry which doesn't happen very often these days. Thank you, NICK!

When I began Medicare I was searching for a supplemental insurance. This company helped me…read moretremendously. I've been helped by 2 Medicare specialist there. I have had multiple surgeries and because of their advice I've had to pay only a small yearly deductable. The rest is covered by Medicare and the insurance company they recommended.

Called in for information and spoke to someone named "Denise"(?) with a highly unpleasant attitude…read more Not interested in helping a potential customer, made me feel like a nuisance, zero useful information...is there a shortage of insurance agents in South Florida?

I have used Bruno's help to obtain my ACA coverage after I retired early from my job and he was an…read moreenormous help. He's answered health insurance questions from time to time since then, and just recently he was awesome to work with when helping me get signed up for medicare when the time came to do that. He is very knowledgeable in the health insurance field, especially with Medicare. He has also helped my daughters to obtain ACA coverage. I feel that he always had my best interests in mind and provided honest and accurate advice.

Bruno helped me set up the ACA and choose the right plan via Marketplace. It turns out when I sent…read morethe application myself, some of the data hasn't been saved properly and I lost 1.5h of my personal time on that. Thanks to Bruno's professional touch the issue was resolved, and I've also got more clarity on how the insurance plans are structured.