1. People's United Bank

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Niantic, CT

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People's United Bank

3.0 (2 reviews)

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Personal banking

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7 years ago

I would highly suggest banking elsewhere. Outrages and unjust fees. Horrible and incompetent customer service.

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10 years ago

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Charter Oak Federal Credit Union

Charter Oak Federal Credit Union

(4 reviews)

Unfortunately, my experiences at the Niantic branch have been consistently disappointing due to the…read morecustomer service. The interactions I've had there have often come across as rude, dismissive, and unprofessional. In contrast, the staff at the Waterford branch have always been friendly, respectful, and helpful, which is why I now prefer to do my banking there. One experience at the Niantic drive-through stands out. I was withdrawing $140 and waited at the window for about 15 minutes before the head teller (manager)told me she wasn't sure whether I had requested $140 or $14,000. Since a $14,000 withdrawal wouldn't even be processed through the drive-through, the explanation made little sense and left me feeling that my time was not respected. I have reported my concerns to management on three separate occasions, but the response was simply that the employee had worked there for a long time. Rather than addressing the issues I raised, I felt my concerns were dismissed. After speaking with other Niantic residents and fellow Charter Oak Credit Union members, I found that several people have had similar experiences at the Niantic branch and now choose to use the Waterford location instead. Based on my own experiences, I also recommend the Waterford branch, where I've consistently received courteous and professional service.

We've been with them for over 40 years. I have only been able to get one small loan from them. My…read morewife and my credit scores are nearly perfect, but have never been able to get a loan when we needed it. We use other banks for our financial transactions. We just use CharterOak as a direct deposit for our paychecks. Keeping it is good for our credit. That is the only reason we keep it. If we could select zero stars for this rating, we would.

People's United Bank - banks - Updated July 2026

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