I feel this Charter oak is always very friendly and accommodating. Even though it is small I enjoy…read moregoing in and the service I get.

Charter Oak Federal Credit Union is the worst. Do not bank here. This is the 4th time in a year…read moreI've been left without access to my account without explanation. Last time I was without a debit card for two weeks. They sent a replacement card to the wrong address. So they sent a replacement replacement card. Instead of cancelling the card at the wrong address, they cancelled its replacement. I like to keep my money local, but the ineptitude is not worth it. My debit card was just declined on a $3 purchase. After apologizing with embarrassment I called the 800 # on the back of the card because it's 5:07pm and the branches are closed. I was told that my card was reported as stolen. I'm literally holding it. Not that there was fraudulent activity, mind you. Rather that it was stolen. I indicated I did not file a report and asked if the rep could tell me who reported it stolen. Or when it was reported stolen. Nope. No info. So tomorrow I get to interrupt my work day, leave the office and head to a branch. And I get to wait for another debit card to be mailed and *fingers crossed* hope they get it right the first time. Then, yet again, I get to update all my accounts: Netflix, Ipsy, etc etc etc etc. I can't wait to receive a payment declined email a month from now from a company for which I forgot to update. So much unnecessary hassle and frustration. Not. Worth. It. Closing my account and finding a competent credit union ASAP.

That they treat the average customer as well as they treat corporations. The people who work there…read moresure not trained well. One person will tell you one thing and the other worker will give you just the opposite answer.

Liberty Bank has been my principal bank since arriving in the area some 20 plus years ago…read more Friendly, knowledgeable staff. Thoughtful officers. A diverse portfolio of services and products. Supportive of local community.

My boyfriend and I went here looking to get rates on a house mortgage. We had gone to another…read morecompany to be able to compare. The tellers were all very polite and we have met with Tristan twice to discuss the mortgage. He has been so nice and accommodating and he is the reason we have decided to go with Windsor federal savings for our mortgage. Plus the rates are great which is a bonus! We were so happy with our service that we will be opening up bank accounts and recommending the place to our friends!

From the owner: At Windsor Federal, we put community first. "Neighbors Helping Neighbors" is much more than a…read moretagline for us; it speaks to our culture, and values, as an organization. We're here for you - our customers, neighbors, and communities.

Of all the banks that I have done business with this branch of Westfield Bank is by far the very…read morebest. Not only are the employees personable and helpful but the hours are exceptional. I used to bank downtown next to the library at a different bank and after getting treated badly I changed banks and should have done it years sooner. I used to have to take time off work to get to my old bank on time but not this one. Not only are they open late but they are open on the weekends, both Saturday and Sunday. Boom. Done deal.

I have been serviced by many banks in Agawam. Mostly moving CD's around from one bank to another…read morechasing the highest rate. No more. Westfield may not always give the highest rate but the perks it gives makes up for it. I love my ATM as I no longer have to pay fees. The bank automatically takes it off. I have no problems getting to the bank because of its tremendous hours and I'm always treated with the utmost respect. I would certainly recommend this bank. When my father passed away closing out the accounts were a nightmare in the other banks. Social Security #'s were on the wrong accounts and they even questioned the death certificates. This is mainly why I'm now at Westfield Bank.

Learned today that the drive thru is open daily at 7:30 am daily. Makes life a little easier as I…read morealmost always pass by before the standard 9:00 am opening. Though visible from the road, there is no actual entrance from route 20. You must get off the main road and enter from the rear.

I LOVE this bank! The tellers are friendly and know me by name. They offer quick service and are…read morealways helpful. I have lost my debit card about 8 times (over the years) and they are always willing to help me cancel the old ones and get the new ones a.s.a.p. They give my daughter a sticker and I enjoy using this bank, for my banking needs. I don't go anywhere else.