I've been a member of the AEFCU since 1973, when it was known as the East Hartford Aircraft Federal…read moreCredit Union. Although it has undergone a couple of name changes over the years, it is still the same financial institution, offering better loan rates and interest on account rates than banks do. Although I'm retired from P&WA I still do most of my financial transactions at this branch, since they know me by name here, and I did all of my banking here prior to retiring from the Middletown facility in 2011. It's a case of "if it ain't broke, don't fix it". I do wish they'd open a branch in the North Haven area, closer to where I live though. UPDATE: 11/2/19.... A brand new Branch of American Eagle Financial Credit Union very recently opened in North Haven, only 4 miles from my home. YIPPEEEEEE!

I have had an unsatisfactory experience with America Eagle. I applied for a car loan refinance…read morewith them because they told me they could drop my loan % by 2% or more. They told me in person that the refinance would be of no cost to me and that it would just swap loan holders. After they pulled my credit however the story changed, and not because of poor credit history. American Eagle informed me that if I want to take advantage of this deal I would need to pay them $1,509 up front because "the value of the car just wasn't there" ... who would have thought a car depreciates?! Now I have a negative hard pull on my credit and the story changes. The only reason I agreed to the inquiry was because they told me it would be of no cost to me. Totally unacceptable and unsatisfying. Thank you American Eagle Financial Credit Union, but no thanks on that offer.

Friendly staff, good hours. Nice bank to do business with!read more

It's a great bank. I've had very pleasant experiences with boa and will say it's a great banking…read moreinstitution

Been a member for years now. Went to Ellafi branch Middletown to withdraw some funds with my ATM…read morecard on a weekend. ATM stated PIN was incorrect and spit out my card. This happened twice. I was confused as I did not change my PIN. Reprogrammed my PIN successfully by phone & went to a different bank to withdraw said funds and message given that card had expired. I repeated the process and same thing. Called customer service to see what was going on. They stated per their system my card expired. My card was issued just months ago and didn't expire until 2029. Funds requested were in the account. Was told I would need another card they could send in the mail that would take time or I could visit their branch which was a problem because I needed the money at that time. Also told I might need to pay a fee as my card expired per them, which was not true; totally some internal error by them. Referred to customer service for a new card and told they were closed/after hours at 6pm. & I would have to try tomorrow morning. Tried to be creative and send my funds to an external account. This process was denied by Ellafi even though I used plaid to connect both accounts. Ellafi can apparently receive funds from my external account, but can't send them to that external account. My money is currently tied up until I can visit a branch or request another card in person which I was unable to do as I'm leaving town for a trip. I do not recommend Ellafi. I think they are too small to handle any matters outside of very simple banking & if I didn't have a loan with Ellafi, I would close my accounts altogether. Ellafi is the former Seasons FCU.

Seems a lotta bad reviews here..esp related to car loans.. I…read morejust do banking here and in my experience the service is fine. Nothing bad to say about it. Prompt, courteous, polite and helpful employees. My family has been members here since the early 1970's..so yes..I've seen a lot of changes over the decades. It used to be for working school teachers only and their families. I liked it better that way as it was more focused and personal. But as the years passed it slowly became moreso like a regular bank. Times change but I'm ok with what Ellafi is now. I will continue to use them in Middletown.

Liberty Bank is an awesome bank ... in a day in age when banks steal and lie as a general business…read morepractice ... it's so refreshing to deal with Liberty Bank ... they do what they say.. they don't charge outrageous fees .. they are honest and they are local not in some other country .. Oh and they even gave me 100 to open a checking account .. now that's what I call awesome !!! Keep up the good work guys !!

This was in the South Main St. branch in Middletown , CT. I used this bank for years but not this…read morebranch. So because of the holiday season shopping and all the traffic I decided to go here instead of the one across town. I never been treated like this in my life. Their atm was not working so I had to go inside. This does not feel right when you walk in. They have a chair , no counter and it's very small. I felt uneasy but I needed my loot to shop. So I go up to this skinny Teller who was rude and the manager came over to oversee or something and she couldn't speak English well. I never seen this at a bank where you need to talk. Communication went out the window. Than this foreigner couldn't tell me about my account. I kept saying "I can't understand you" and she didn't say a word just rolled her eyes. That's when Shelly went off. I told her I'd take all my money out of the bank and close my accounts. She walked away like I wasn't there. This bank was the worst branch ever in my life. Take the time to go to another branch. Also they were all from Nigeria the teller said. That's why I couldn't understand their disrespecting ****.

I live in Meriden, CT. I received a postcard for a promotion of $600 but I needed to complete the…read moresteps by March 31st. There's no Citizen's Bank her in Meriden so I drove 20-25 minutes to the Middletown, CT branch because of the postcard promotion. My rep'a name is Steven Beimier who told me step 1 was completed & I needed to to complete steps 2 & 3. I completed the 2nd & 3rd steps. I never got my promotion of $600! They claimed I didn't have a deposit in January..I am on Social Security & I do have direct deposit. The January payment was in December due to the 3rd of January being on a Sunday & then the fact that the 1st is a holiday so I received January's deposit the end of December. I live month to month & I could use any extra income. I've contacted Jessica who works in Rhode Island office. She states she will not be issuing me the $600 due to that issue which is not something I had control over. I believe I am entitled to this promotion.

I absolutely love this mission driven credit union! The staff are genuinely invested in helping you…read moresucceed without any judgement! Some might see a focus on women as exclusionary but this credit union proves that when women are successful then families and communities grow stronger. Who wouldn't support this mission?

I have been banking with Seasons Credit Union .....now known as Ellafi for over 20 years and the…read morepast 2 years have been he worst experience with a bank that I have ever had to endure. Not only did they shut down the Cromwell site which made it inconvenient for the Middletown residents that live on the Cromwell/ Middletown line. because you have to drive across town to do anything that entails you entering the bank. The drive up ATM that I use to use is closed. When you go to the drive up teller there are limits to what they can do at the drive thru. I have to go to the main office and go in to make deposits to do any banking and its at a machine. I have literally waited in line and saw older people that still bank there have difficulty even making a deposit because its not a person its a big kiosk you approach to do your banking with. I would rather bank with a real bank, That have people, there in front of you to help you, not at a machine with a person on a screen that looks like they are right in the back room of the same building. Also when I have foreign checks I have to physically go into the bank / which is fine. But they literally make me wait almost a month to convert a Canadian check to American money. Sometimes its not even a big about. I had a check from my late uncles estate . They could not cash it (even though I had the court documents allowing me to ) I went down the street to the "other " bank that I use and they cashed it right there and then. Also was not a big dollar amount. Now what tops it off is the fact that they have a feature in your checking account that allows you to "LOCK" your card. And guess what ..... they still let transactions go through and charge you the courtesy fee. When I messaged the bank to let them know that was an error to see if they would reverse the charges the rep went back and forth with me via email ALL day about how they could not, how sorry they were, sure..... They have time to do that but no time to have actual people there in the bank to assist you in person. I am done. Thanks but no thanks. No need for a rebuttal.

Beware, hidden fees!…read more I've been a long-time customer & fan of Root but was recently charged a late fee. The kicker is that they didn't even notify me. I noticed the additional amount on my credit card and had to call their customer service to get clarity on the discrepancy with what I was quoted for my premium. Customer service reps super friendly but not empowered by their leadership to make things right. Sadly, I had to cancel my policy and find another insurer. Frustrating experience.

Horrible! Hidden fees! They say their cheap but in reality they're VERY EXPENSIVE! Was paying over…read more$2500 a month for one car. They have no remorse and don't car to fix anything. They will randomly change your rate and not tell you then when you call they will tell you they can't do anything about it. STAY AWAY!