Now M&T bank. Convenient location with a drive up ATM. You can also go inside if you need…read morecustomer service or some special transactions.

From the owner: As the largest community bank in the market, we have a unique ability to help the communities we…read moreserve through volunteer efforts and millions of dollars in donations to charitable and civic causes. Our associates devote an average of 10,000 hours to volunteer work each year, and 74 of the bank's associates have served on the boards of directors and committees of 54 nonprofit organizations in the area. PeoplesBank is a mutual bank and therefore responsible to our depositors, employees, and the community. This organizational structure allows us to focus on the long-term viability of the bank and the best interests of our customers who are served through our convenient banking centers located in Massachusetts and Connecticut.

Great local banking option. People not fee driven. The location is convenient. They also have a…read moredrive up atm.

From the owner: Arrha Credit Union is your full-service, not-for-profit financial institution founded on education…read morein 1929 that focuses on caring service with the latest technology, personal and business services. Yes, we even answer the phone with a real person. Located in Springfield and West Springfield, MA and Enfield, CT. Arrha, meaning a pledge in earnest, is one of the oldest words in the English language and reflects our pledge to assist our members in reaching their financial goals by providing superior products and services in a personal manner.

Had Berkshire for over 20 years. 4 recent fraudulent charges on my debit card. Charges were removed…read moreafter 3 days. Went to S. Hadley branch to get a new debit card. Was told I'd receive new card in 7-10 days. I wasn't happy with that but what could I do. After 21 days my card had not arrived. Went to the bank. Talked to person in charge that day. She told me that according to the computer, my card was never ordered. Opened an account with another bank and when my direct deposits are all set with the new bank, I'm dropping Berkshire/Beacon like a hot potato.

The customer center service rep was not very personable or friendly. That's what happen when you…read morebank with a big bank. Not sure why my husband still has an account there. His checking account has been hacked three times.

Its important to update... when I opened my account I mentioned that I am only in Springfield a few…read moretimes a month for business. This wouldve been the perfect opportunity for the manager to tell me about shared branch ATM services such as cash deposits via Fiserv's Accel network. This means that another bank's ATM's can receive my deposit and its credited to my New Valley account as long as I'm using an ATM that's within the Accel network. There was zero mention of this extremely useful function at the time of account opening. I am disappointed as its an ability that actually serves me very well. I figured it out on my own by researching this network that I had previously never heard of. They still get 5 stars but I hope new customers are presented with this info.

From the owner: New Valley Bank provides person-to-person banking services for the people and small businesses that…read moremake our Massachusetts communities thrive. We serve, reinvest, and make all finance & banking decisions in Western Massachusetts and that’s how it’ll stay. As your community banking leaders, we never settle for anything less than perfect financial solutions for you or your business. New Valley Bank offers the best online banking services to provide you with personal checking & savings or even that small business loan to make your dreams, a reality. If you live near Springfield, MA and are looking for the best community banking institution, look no further than New Valley Bank and our financial solutions to help you or your business!

terrible, terrible customer service. called three times for manager, was told would get a call…read moreback, never did. I'm leaving this bank.

excellent service very friendly, little wait time, the clerk handled all my paper workread more

Signed up for a new checking account to take advantage of $400 promotion:…read more https://www.bankatpeoples.com/home/standalone/checking-400? A week after creating the account, I was told the promotion is no longer valid, despite their system accepting the "Get400" promotion code. I visited the Westfield brank and was told by a teller that the system accepts codes even if they are invalid since it doesn't validate them. I asked if the promotion could be extended since it had just expired. The teller checked with management and informed me that no such courtesy could be extened for a new customer. I called headquarters and asked again if they would be able to extend the promotion for a new customer. I explained the main reason for opening the account place was the promotion and that the promotion still appears on their web site and no expiration date is listed. Again, I was told my request could not be honored. I informed the representative that I would be leaving negative feedback on Yelp and closing my account immediately. I left Peoples Bank 20 years ago due to their high fees and thought I would give them another chance. Seems not much has changed. There are many better options, including credit unions that are more likely to work with their customers. Stay away from Peoples Bank.

I've been a loyal PeoplesBank customer for years now and frequent the Sixteen Acres branch on…read moreWilbraham Road. The tellers there are unbelievable. Any issue I've ever had has been resolved immediately and they always go out of their way to accommodate me as I travel quite often. Throughout the years they've made it a point to remember my name, ask about my day and even keep up on events in my life. I've never experienced such a high level of customer service or felt so welcome before. Keep doing what you're doing!

Great customer service and I have had ally banking needs met been doing business with the Enfield…read morebranch for app 10 years Adrian Gould the branch manager and the teller's are the best highly recomended

From the owner: Founded in 1853, Westfield Bank is a federally chartered savings bank headquartered in Westfield,…read moreMassachusetts, serving Western Massachusetts and Connecticut. As the largest publicly traded bank headquartered in Western Massachusetts, Westfield Bank combines deep local roots with the strength and capabilities to support individuals, families, and businesses at every stage. With 25 full-service branches, 49 year-round ATMs, and a Financial Services Center in West Hartford serving as its Connecticut hub, Westfield Bank offers a comprehensive line of personal, commercial, and lending solutions. Its experienced team is dedicated to helping customers achieve financial confidence today and long-term security for the future. Whether supporting local businesses, investing in communities, or helping individuals reach their goals, Westfield Bank is committed to delivering what better banking is all about.