This is a great bank and location. I had an account with them years ago, but end up at a credit…read moreunion. Rick Prettyman is an awesome assistant store manager. He took care of my husband quickly and fast. My husband love the bank, so I am glad that he chose to bank here. I didn't open up an account here, but my husband did and he's satisfied. They have 24/7 fraud protection alerts, assist you with investing and a great checking and savings accounts. This location is inside the mall and it's pet friendly. They have treats for your 4-legged friend. :-)

This bank consistently goes above & "BEYOND" our needs & expectations!!! So many extraordinary…read morerepresentatives for this company that go far beyond what I asked for! I have repeatedly asked for extraordinary information in past month for "major changes" my husband & I expect to do in future!" Not once did I get a "wait" or come in a wk or so, we will mail it to you or etc. James, Alex( I think? Ha!) Israel, Margaret( been there forever & anticipates my needs) & so many others went far above what I asked for..."IMMEDIATELY!" I absolutely love, love, L-O-V-E this extraordinary bank $ their perennial "CAN DO ANYTHING YOU ASK FOR ATTITUDE!" I have been with this bank "forever & ever!" They were extraordinary then & they are extraordinary "NOW!" Looking for a bank that will refreshingly take care of "ALL" your needs, absolutely "KNOW & RECOGNIZE YOU", plus "VALUE" you as a customer...... "TD BANK NORTH, RIVERDALE ROAD, WEST SPRINGFIELD, MASSACHUSETTS IS ABSOLUTELY IT, I ASSURE YOU!"

I try to open a checking account today with my D L and social Security card in my checkbook from my…read morecurrent bank. The teller denied to open the account sighting company policy!!! now I'm a happy customer with a checking account at North Brookfield savings Bank on Main Street.

A couple of weeks ago, my wallet was stolen, and I needed to replace my cell phone (which was in…read morethe wallet), license, credit cards, the rest. I have ATM cards from two banks that have locations in Palmer, and I went first to the big/national bank where I keep most of my money. It was first thing in the morning, but they couldn't help me. I needed to make an appointment to come back after lunch. They weren't very friendly about it, either. So, I decided to take out some cash (I had my passport for ID) and go see the Country Bank branch. As I suspected, Country Bank was able to help me immediately. Deanna K. was the teller who saw me first, and she was able to issue me a new ATM card. Unfortunately, there is usually a 2-day delay before the card could be used. Carole Reuter, the Branch Operations Manager, was able to override this for me once she understood that I was in a bit of a jam, since I needed an ATM or credit card to go online and get a temporary license to drive. Both Deanna and Carole were extremely nice and accommodating and understanding. This is truly customer service at its best, and it highlighted for me the difference between a big-name big-bank and a local bank that genuinely cares about its customers. This summer, I expect to take out a loan for some home improvements. Guess where I plan to go? Thanks, Country Bank. I'm sticking with YOU!

SO happy Chase is opening branches in CT. We were living on the west coast and they were…read moreeverywhere, and we thought we'd have to get a new bank in CT so it was a relief to find out about this branch! It is modern, clean, quick and friendly service, with a Starbucks around the corner. I also noticed it is wheel chair friendly with a lift inside. Beautiful building, and we love doing business with Chase.

Chase bank in enfield was amazing! Tracy bennefield which is the branch manager was very helpful…read moreand knowledgeable, she stayed late just to make sure my son and I were all taken care of! Recommend for certain.

They are HONEST here. Little to say because one of their main competitors on Park Place is a f'ing…read moreLIAR who will do anything to get your business. They are very, very helpful and if you deal with them on the phone and get disconnected -- they will call you back! (Be sure to give your number of course). The attitude at most insurance companies is "well YOU need to fill out this and YOU need to call this number and YOU need to explain..." Not at Tangarone, they will most likely offer to do what needs to be done for you or help you through the process (and why shouldn't it be that way? I'm not the insurance expert, they are.) Cannot recommend highly enough.

Friendliest banking situation that I've ever experienced. Convenient location with plenty of…read moreparking. See Michele Caron, bank manager, for any banking needs. Some of the best rates in the area.

Though I like banking with United bank, I'm not a huge fan of this location. The entrance and exits…read moreare very small and the parking isn't great. There's not many spots and forget it if it's busy. The drive thru line can get long but most annoyingly the wait time is ridiculous! I'm happy they have the automatic deposit atms because without that you'll wait til Christmas. I've never had a problem with the tellers here, they've all been rather nice. Not a bad bank itself, but don't be in a rush!

I've been with Webster for more than a decade. They've always done right for me. They fixed a big…read moremistake efficiently and I was very satisfied. And they have always been friendly and sociable as well.

When opening an account at a bank, I've always sat down with someone to go over the different types…read moreof accounts based on my needs. This didn't seem to be the case when my 20yr old son mustered up all his courage to go into Webster and open an account for himself. He has extreme social anxiety and high functioning autism. There are only certain places he's comfortable going on his own. He walked to Webster Bank a few times before going inside with $250 cash to open an account. I was so proud of him, I didn't think to look over what he signed (yes, that's my fault). Turns out, the account he opened was a checking account with a monthly fee, unless he had direct deposit. He doesn't have a job, and I know they asked him if he did because they selected unemployed in his record. The fee is $12/month... for an account with $250 in it. Then somehow another $2 was added to that for not going "paperless", and another $5 for inactivity. This bank opened an account for a kid who very clearly had no steady income, and thought it was the right choice for him? As of today, his account has been drained by Webster. What started as a courageous $250 deposit turned to $0. When I found this out, I took him to the bank to see if there was anything we could do to recover the money. I was told at most, $75 could be reimbursed....BUT only if he opened a new account since his closed from inactivity and $0 balance. I was told they no longer offer free accounts without direct deposit...the best they have is a savings account with $300 minimum. If he closes the account early, there would be a penalty. So, in order to get $75 of HIS money back, we'd have to deposit an additional $225. Not a chance. A comment was also made that even though he's unemployed and doesn't have an income for direct deposit, "he DID have a lump sum of cash to deposit". Saving $250 from Christmas and birthdays does NOT mean he wants to spend it on bank fees. I'd hoped that whoever helped my son open an account that day would have recognized his anxiety and shown some kindness in directing him. I'm sure he stumbled over questions, and can't provide his address or ss# without looking at his cards in his wallet. ANY young adult opening an account for the first time should be guided through the process so they understand. Instead, my son must have looked like a walking dollar sign. Unrelated to this incident, there was no line (I wonder why), and the teller was courteous and quick when closing out my other account as requested. However, I was hoping to sit down with someone to discuss my son's account rather than stand at the desk for everyone to hear my business. The manager was behind a door and didn't show his or her face at all. We were there at 3:30 (I called first and set up a time to come in), and at least 4 times we were reminded that they were closing soon (5pm). Whether it was because the manager was leaving at 4, or someone else was gone for the day, or talking between coworkers that "I'm with a customer so I'm done after this"... This visit fell very short of what I expect in a bank.