Of all the banks that I have done business with this branch of Westfield Bank is by far the very…read morebest. Not only are the employees personable and helpful but the hours are exceptional. I used to bank downtown next to the library at a different bank and after getting treated badly I changed banks and should have done it years sooner. I used to have to take time off work to get to my old bank on time but not this one. Not only are they open late but they are open on the weekends, both Saturday and Sunday. Boom. Done deal.

I have been serviced by many banks in Agawam. Mostly moving CD's around from one bank to another…read morechasing the highest rate. No more. Westfield may not always give the highest rate but the perks it gives makes up for it. I love my ATM as I no longer have to pay fees. The bank automatically takes it off. I have no problems getting to the bank because of its tremendous hours and I'm always treated with the utmost respect. I would certainly recommend this bank. When my father passed away closing out the accounts were a nightmare in the other banks. Social Security #'s were on the wrong accounts and they even questioned the death certificates. This is mainly why I'm now at Westfield Bank.

I have used Westfield Bank for years and would recommend them to everyone. Our checking account was…read morerecently hacked and they made it incredibly easy to open a new account and switch everything over. What I thought was going to be a nightmare was definitely a learning experience but nowhere as bad as I thought it was going to be. They are amazing

From the owner: Founded in 1853, Westfield Bank is a federally chartered savings bank headquartered in Westfield,…read moreMassachusetts, serving Western Massachusetts and Connecticut. As the largest publicly traded bank headquartered in Western Massachusetts, Westfield Bank combines deep local roots with the strength and capabilities to support individuals, families, and businesses at every stage. With 25 full-service branches, 49 year-round ATMs, and a Financial Services Center in West Hartford serving as its Connecticut hub, Westfield Bank offers a comprehensive line of personal, commercial, and lending solutions. Its experienced team is dedicated to helping customers achieve financial confidence today and long-term security for the future. Whether supporting local businesses, investing in communities, or helping individuals reach their goals, Westfield Bank is committed to delivering what better banking is all about.

lost a wallet Westfield bank refused to issue new card then they have proceeded to make late…read morecharges on accounts that got paid with another account because they closed the checking account after refusing to issue a new debit card. this was done to a 75 year old man. I'm a friend trying to help straighten out this mess. not sure if what they did or if they are still doing is legal or abuse of an elderly person .

3 times I've been stuck without being able to use my card. Once in Italy, another in Arizona, &…read moreanother in Boston. When I called to ask why, they kept blaming the card or the chip or some technical reason and said it was fraud protection. Absolutely ZERO help with fixing, just lots of excuses and kept blaming me. When I repeated myself for the 5th time asking how I'm suppose to get cash of the card doesn't work, she insisted there was nothing wrong with the card nor the bank policy .... Yet I was still unable to get cash ... so ... well I think you get my point. Circular argument where I'm still stuck in Boston unable to get cash and they insist it's not them. CLEARLY, this small time bank is unable to do business outside their little area. 3 strikes and you're out ... time for a new bank.

dont ever go here. bad overall they only let you transfer money over 6 times a month, their process…read moresystem is the slowest system ever and if you were ever flagged for a fraud check they will take forever to process it and will freeze your account until that is figured out. so dont go here.

I had safe deposit box . Last time I was there I had to wait 1.5 hrs before anyone could be…read morebothered to open my box for me . Basically there some really nasty people on little power trips working here who obviously feel important by holding someone up . Talk about pathetic !Complaining to management did absolutely nothing ....or did it ? Truth is I closed my accounts and emptied my safe deposit box that very day and have yet to return . Good bye to the worst customer service you can imagine . GO ELSEWHERE ...YOU HAVE BEEN WARNED

Nothing but fantastic customer service from this branch. Patrick is phenomenal! Always going above…read moreand beyond to meet AND exceed the customers' needs. Whenever I have an issue, I can always count on him to get the job done right.

Love ESB have been with them since I was a young girl before I even had children they I wonderful…read morewould never use a different bank

From the owner: bankESB is a community bank servicing Holyoke residents and businesses since 1889. At bankESB, our…read morestaff is committed to guiding you through your most important financial decisions. Our complete banking services include Checking & Savings accounts, Money Market accounts, CDs, Traditional & Roth IRAs, Commercial & Business lending, SBA loans, Mortgage loans, Home Equity loans & Credits, Personal loans and more. Visit our website for more information or call our local Holyoke branch today!

Friendliest banking situation that I've ever experienced. Convenient location with plenty of…read moreparking. See Michele Caron, bank manager, for any banking needs. Some of the best rates in the area.

From the owner: Freedom offers a complete range of banking services including online banking, savings and checking…read moreaccounts, mortgages, personal loans, auto loans, business services, and financial services.