I had a terrible experience on Sunday, December 8th, 2019, at the Peoria Civic Center due to a careless usher. My wife and I purchased tickets to see the Five Finger Death Punch Show and were assigned seats 21a row 11 seats 7 and 8. We arrived before the first opening band even came on stage and thought we had found our proper seats (there were no ushers at the stairs to point us in the right direction, and 21B is not listed on the wall so we saw 21A and walked up and found row 11 and seats 7 and 8. After the first two bands had played and 3 Days Grace came on stage, one of the ushers started flashing a flashlight at me and I didn't understand why. he then came around where there were several empty seats next to us and it was completely dark at that time since the band had started playing. He informed me that I was sitting in somebody else's seat and had brought this group of people into the isle and completely blocked me from exiting the isle. I also turned on my phone before moving to find what my tickets showed to ask the usher where my seats were. He very rudely told me that I could not stand there, those people wanted to sit in the seats they paid for. I told him that I also paid for seats and needed assistance finding them since we were confused as nobody helped us find the seats. He then said if I didn't exit the row we would be removed as I was trying to bring up my tickets on my phone. Since he brought all 5 of these people in to the row in complete darkness blocking our path to the isle, I had to try to walk around them to get to the isle and the usher rushed used his flashlight to get himself around the people and left us in the dark to find our way around these people to get to the isle so we would not be kick out for sitting in the wrong seats even though 21B is not labeled on the wall anywhere and we thought we were in our correct seats. I am disabled, and have trouble walking, and when I tried to exit the row I ended up falling into the isle and rolling down several of the cement steps. I landed on my shoulder and I just had surgery on it in September and have another surgery to get it repaired again on December 16th, next Monday. Why did this usher/security person not tell these people to wait in the isle while he explained the mixup to me, allow me and my wife to exit the row with the aid of his flashlight, and then let me show him on my phone my stubhub ticket numbers since this other group showed up 2 hours late to the show and it was completely dark. That would have made sense to make sure people were safe from injury. Instead, this usher brought the people into the row, turned around and walked off with his flashlight and left us to fend for ourselves in complete darkness to walk around all of these people standing in the row where we were sitting. Once I fell down the stairs I somebody sitting in an aisle seat a few rows down grabbed my leg and hand and stopped me from rolling further and possibly going over the edge. At that point in time the usher/security person was nowhere to be found. I sat in the middle of the stairs waiting for the usher to come back and he finally did and I showed him my phone and it turned out we were just on the wrong side of the isle. I sat in severe pain through the rest of the show as I mainly came to see 5FDP and I was not going to leave without seeing them after coming all the way from Chicago. The usher/security person/blue shirt was extremely rude, inconsiderate of our safety, and I ended up spending the entire night in the local hospital getting CT scans, xrays, and my back is still completely out of whack today, several days later along with a sprained shoulder. Our seats were literally on the other side of the aisle and we did not know since there was no lable on that section. The usher person needs to be trained on common sense safety in an environment with steep stairs and complete darkness. Where were the ushers when we arrived to tell us where our seats were? Why did he wait until the lights went off to come into the row with 5 or six people when he could have asked them to wait in the aisle so we could exit from the seats that we thought were ours? Why did he have to threaten me? Once we found our correct seats, they were actually better seats than were sitting in and he could have helped us find them rather than helping the people that showed up 2 hours late in the dark and then refuse to help us, even after I fell and injured myself due to his incompetence? Completely ruined the show, our weekend, ended up in the hospital all night after paying $150 for a hotel for that evening since we are from out of town, and I am still in severe pain in my spine, ribs, and a sprained shoulder.Please train your ushers on how to handle people safely in the dark and how to assist people in a proper way. This show wasn't even sold out, there were open seats all over those late people could have sat in. read more