They fill my Mom's prescriptions, which are managed at the Assisted Living Facility she lives at. The prices were all comparable or better than at Hannaford's pharmacy. I get a monthly invoice, which is taken care of by autopay, so very convenient. I also get a breakdown of what meds are sent to the AL each month, as well as dosage. Anytime there is an urgent need for a med to be filled quickly, these guys come through. Crystal is a pleasure to speak with and quite helpful. I had some changes to Mom's insurance and she patiently covered each drug with me, providing insight I needed to ensure Mom continues to get quality meds. read more

Pepperell Family Pharmacy knocks all the big brand pharmacies out of the park. I grew up going to CVS my whole life and when there were adderall shortages the big brands were out the small mom and pop pharmacy was there to help. The staff is very friendly and you can't forget about the dogs, it's a nice change to see animals in a pharmacy, makes you smile a little bit. read more

I get my perscriptions on time for the most part, and the staff and owner always make sure to call people and try and get them if the doctor's office faield to call them in for whatever reason. I was also worried about the side effects of my medication once and the owner sat down and talked with me for a while, taking her time to talk with me and go over it so I could understand it well and it made me feel much more comfortable with the new medication. I also get my vaccines for Covid here. Always use this pharmacy, as it is a local business, and is much better than the big chain store pharmacies in town. It's always good to spend money on local businesses because that means the money gets reinvested into the community, as opposed to big chain stores where the money flows out of our community. Always shop local if you can! read more

Sooo much better than any chain. Always attentive always trying to do the right thing for their customers. They run a great store. You can get anything for your health in there at just as good a value. read more

I started going here when another local big chain pharma gave me someone else's prescription. Always happy with their friendliness, knowledge and helpfulness. They gave me free COVid test kits when I did not know I was eligible They replaced some syringes that were too big. They provided my COVid booster. Stand up place all around And I love the Pug and Frenchie! read more

Pepperell Family Pharmacy - Fantastic Dogs - Drugstores Near Me - Pepperell, Massachusetts

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i loved this pharmacy at first then it hit a huge downfall when I realized just how bad the employees are treated. I've gotten multiple refill prescriptions at this pharmacy for a while and seeing how Judy treats her employees makes me sick. And why evertime I go, there's always a new clerk. In my time going there for refills, multiple clerks were constantly having their job taken by judy because she thinks they don't know what their doing. I even apologized to an Employee once on Judy's behalf due to how she treated that poor man. To lack trust in her own employees just shows how poorly this business is ran to begin with. I don't care to support a business that doesn't want to care for their employees. read more

Wonderful people. Great small town pharmacy. Never any much of a wait. Great personable service

I have known Tracy since she was a little girl and was my neighbor in Maine. I remember going into her grandfathers pharmacy and she was there right beside him. She would wrap you purchases with brown paper tied up with string from a big spool. She learned from the best and her grandfather would be so proud but being from Maine one does go above and beyond. It's how we were taught in order to achieve and Tracy has done that to the extreme which is why I'm proud to call her my friend as I'm sure many of her customers can say the same. read more

I've been going to Pepperell family pharmacy since Tracy established this pharmacy in 2007. I've always said it's the only pharmacy in town! The staff are wonderful. Couldn't ask for better, and tracey? What can I say. Tracy has bent over backwards for me. I highly recommend this pharmacy,, they're the best. You won't be disappointed read more

Tracy Ezzio and her staff are wonderful. They have helped me numerous times when I had trouble getting refills, needed medication while I was out of state, or had questions about over-the-counter medications. They sell cards, medical supplies and local Pepperell goods, and are always happy to work with local causes. The pharmacy is an old Pepperell railroad station, and when they added on to it, they were careful to keep the building looking authentic, which adds a lot to the look of the town. I always try to shop local and support independent businesses, and they make that easy to do! read more

I've used Pepperell family pharmacy Exclusively for all my family's pharmacy needs for years, The services they provide have always exceeded expectations And if you are looking for the best pharmacy in town unequivocally this is it. read more

I'm new to this getting old stuff, so "Joe" today helped me navigate through the Medicare prescription quagmire. Thanks SO much! Nice work! These guys really seem to care. Thank you so much! read more

Transferred to Pepperell Family Pharmacy about 8 months ago and am thrilled with their service, the personal touch by all employees, and the neighborhood atmosphere. I recently started a new medication and did not want to bother the pharmacist with questions so I declined counseling. I was shocked when she came over on her own volition to go over potential side effects and provide overall counseling. AND encouraged me to call with any questions at any time. Seriously? I have NEVER received this type of attention from the chain pharmacies. Top ratings for Pepperell Family Pharmacy from this RN! read more

Best pharmacy I have ever found. Caring, thorough and knowledgeable. Way better than larger chains.

I really like this pharmacy. I've seen a couple different pharmacists there, and they've really taken their time to explain new prescriptions to me. And they carry Moxie, and support local writers, and have "Town of Pepperell" stuff. You aren't going to find everything on your shopping list there, but it's a much more pleasant experience than going into Rite-aid. read more

Very friendly staff. Prescription filled quickly. Just moved to the area and will be transferring all of the family prescriptions from CVS to Pepperell Family Pharmacy. read more

Without any question this is the best pharmacy I have ever experienced. Friendly, concerned, helpful (they knew my name on the second visit). This is not the huge, soulless drugstore where you take a ticket but a small firm of concerned, caring neighbors. read more

Tracy and her staff are amazing in every way. They ALWAYS help with any and all problems. Their service and caring are tops. I can't say enough praise for this pharmacy! read more

Tracy and her staff are hands down the best. Good people who care about the customers they serve. Thank you!

wow the family pharmacy is back. It was so nice to be a customer that people wanted to earn their business not just a number. Everyone was bend over backward nice and since i had a issue with a prescription from another pharmacy (chain) Tracey Ezzio really worked with me to get it right. I'm from townsend and it is worth a little ride for this kind of service. Prices for other things were very reasonable too read more

This pharmacy is wonderful! I could not be happier with the service. I currently go to school in Boston and have a list of prescriptions that need to be filled almost every month. When I call they know exactly who I am and exactly what I need filled. They are quick to fill the prescriptions and are super friendly which sets them apart from the Rite Aid's and CVS' around. If I have a question about what I am taking they always are able to provide me with answers which is great because I have had some serious reactions to medications and they double check my meds for me to make sure it won't happen again. Also, once when I was unable to go home to get my prescriptions they took my card number over the phone, charged me an extra $2 and shipped them out to me and within two days I had my medicines. I could not be any happier with this pharmacy and encourage anyone who is not yet going to them to switch ASAP, you won't regret it! read more

I feel that, although knowledgable, the staff can be not so nice. I see that Tracy favors families she knows best or that her and her children grew up with. read more

As a doctor, I work with pharmacy's on behalf of patients and Pepperell Family Pharmacy is really exceptional. They are easily accessible, they give helpful suggestions, and they have a firm understanding of health insurance and how to trouble shoot. Plus, patients are very happy with them, too. read more

New pharmacy in town and glad to have it here. Tracey Ezzio is wonderful and brought back that small town feeling of what a pharmacy should have. Glad to be rid of the "chain" pharmacies in town. read more