I brought my daughter in for nausea, vomiting, and she fainted. The front desk staff was very rude…read more The nurse never introduced herself, wash her hands, or explain what medications she was putting into my daughter's IV. The radiologist technician came to get my daughter without any explanation of what imaging they were doing and why. The worst beside manner! I was advised that my daughter had a viral infection but was prescribed an antibiotic, the dr didn't even tell me he was prescribing one. You can't treat a virus with an antibiotic, and I'm not the medical professional and even I know this! What a joke! This place feels like it needs to be looked into by the medical review board. do not bring your family to this place!

My daughter came here on July 26, 2020. She was told that the Covid test results would be back…read morewithin 3-5 business days! What day are we? August 4th and guess what? NO RESULTS! Do not come here for Covid testing. Please save yourself the time. Go to Crosby, where my husband got his results within 3 days! Also, you can tell that they have the lowest class of staff there. Fighting over who does what duty. I tried calling and asking for the Dr that seen me the day before and a black girl was so rude, she hung up on me! Stay clear of this dump!

If you have an emergency, don't come to this location because the doctors treat everything as…read morenormal. They just tell you to take the baby to a hospital if the condition worsens. They don't even give you a diagnosis or medication. I waited two hours for a five-minute consultation. If you don't like your job, resign; you're putting the health of small babies at risk. Spanish : Si tienes una emergencia, no vengas a este lugar porque los médicos tratan todo con normalidad. Solo te dicen que lleves al bebé a un hospital si la condición empeora. Ni siquiera te dan un diagnóstico ni te dan medicamentos. Esperé dos horas para una consulta de cinco minutos. Si no te gusta tu trabajo, renuncia; estás poniendo en riesgo la salud de bebés pequeños.

Im here as I'm typing, 11/05/24 I got here at 6pm as a walk…read morein, it's now been 3 hrs. my daughter has been in the room since 8pm. it's 9:20pm right now. and NOBODY has gone to check on her. I would recommend taking your babies to REGULAR ER... As a parent you'd think they would be faster or more urgent because it's clearly for children. But it's the entire opposite. The wait is ridiculous, the team was all gathered together in the back laughing and cracking jokes. and when I went up to them to ask when was my daughter being seen they didn't know we were even inside a room waiting for a doctor. So unprofessional, so unorganized. I WILL NEVER be coming back here, and I was not trying to cause a scene or ask for manager because all they know how to say is that they are waiting on appointments. Which is bullshit, (I know someone who works here) 9/10 appointments don't show up. They are just trying to keep you longer to bill your insurance more money. Save your time, and energy, this has been a long day for me and my daughter. Don't visit this place. They are full of shitty staff. The honest truth.

Waited two hours for them to tell me they didn't know the X-ray tech wasn't there. I had already…read morepaid my fee and had to argue for my refund. It was 10pm and they wanted me to drive my child to Webster for an X-ray or come back the next day.

The two male nurses that are suppose to be taking care of me have NO bedside manner at all…read more One of them told me he's acting this way because he has 8 patients to take care of. Like somehow that's my problem and an acceptable reason for being matter of fact about everything. I waited an hour and a half before they decided to give me pain meds in my I.V. The pain is so bad in my head that I'm shivering to death and there are no blankets, no pillows, no way to control the TV , and no way to control the lights. And I'm paying for this?....WoW!!! I'm about to yank this IV out and get me an Uber back to my truck. I'm over this already. Been here 2 hrs and still know nothing.

We were in and out within 45 mins Friendly staff and Doctor…read morewas very informative and polite would definitely recommend for your urgent care needs

I wouldn't like to recommend anyone to this ER! We did not like the treatment the doctor gave to my…read morehusband. He couldn't even introduce himself to start off with, came in rushing like he had more important things to do (like if we weren't paying him for our service). He stood by the door and we barely understood two or three words he mumbled out his mouth when he was "explaining" to my husband what his diagnose came out to and as soon as he was done talking he just stepped out without even giving us a second to ask any questions, LIKE WHAT IN THE HECK, SO UNPROFESSIONAL! Please spend your money somewhere else.

Absolutely awful experience. I came in with a clear facial injury, bleeding from the lip, concerned…read moreabout needing stitches -- and they couldn't have cared less. The receptionist acted like it was no big deal, passed me off with zero urgency or empathy. No one took the time to evaluate the wound seriously or explain anything. I felt completely dismissed. If this is how you treat people who are visibly hurt and asking for help, you don't deserve to be called an emergency center. Completely unacceptable.

My three-year-old needed a bad bump to his head checked out, and I agree with many other reviewers…read morehere on the quick and excellent service. We were seen right away (no wait at all on a Saturday morning), and everyone from the front desk to the doctor and nurse we saw were very kind. Dr. Jordan answered my many questions about what to watch out for, and I felt like my son was in good hands. (And thankfully, no signs of a concussion.) The nurse offered him some stickers after they examined him, which he enjoyed. As we were leaving, I asked my son if he had a good time at his first ER trip, and he actually said he did. That is another testament to the kindness of the staff because on the way there, he was very insistent that I take him to his dentist (whom he loves) to check him out instead of an ER doctor he didn't know!

Came here for food poisoning since all the urgent cares were closing soon or already closed. They…read morewere able to get me in right away not a super busy emergency center. Everyone that helped me here was super friendly. I posted a picture with all of their names. My RN Bill was amazing. You can tell that they really like what they do. Even the doctor had great bedside manner. Hopefully, I don't have to come here again or anytime soon, but if I do, I know exactly where to go lol thank you to the staff!

I had a trip to the ER today due to severe stomach pain. The doctors and other staff on shift did a…read moregreat job answering questions, reassuring me, and were incredibly kind. I hope I never have to go back, but if I did I wouldn't hesitate to come back here.

I was sick for a week and thought it was the flu. I went there and was amazed once again by the…read morecare team and the doctors. They did xray and I had bronchitis they gave me a steroid shot and antibiotics and today im doing so much better !!! Best care ever !!!!! I was there on Saturday December 6, 2026

The Doctor is terrible, they do not care for the patient just what insurance you have. If you don't…read morehave insurance forget about being seen. Do not waste your time.

Amazing service! I unfortunately had to visit Family First ER after being hit by a cement truck…read more The administration team, radiology tech, doctors and nurses were so pleasant. The night was really busy but I was constantly checked on, offered snacks and beverages and amazing care. Dr. Dean Moore was amazing and I can't remember the African-American nurse practitioners name but she was so gentle and informative! They made sure that I had my doctors note for work and even gave me copies of my x-rays on CD-Rom. Personalized care for sure. 10/10 would recommend!

Was taken care fast very nice staff and helpful went to two other hospitals and this ones helped me…read morewith drug problem with medicine to be able to detox and calm me down at home. very nice doctors and got taken care of very well and nice people may god pay them for helping me thank you Olaniyi OIayinka, MD and to all the nurses and doctors. Thanks to them I am out of trouble and no more black outs very good hospital

If you bring someone to the ER, please expect to wait 2+ hours, and no visitors can't accompany the…read morepatient. Check in staff and security is a joke. ER wait room is disgusting, you'll see patients with colonoscopy bags right next to you. Pretty sure that's a health and safety hazard. Please avoid this hospital and ER. The reviews speak for itself.

Great ER everyone very helpful Mr mahamod the administrator came in and checked in on us as wellread more

I had one of the worst billing experiences of my life. Over $20,000 astronomical bill for basic…read moreimaging, an ER evaluation, and urine test. Then a 2nd bill for over $2,000. NOTHING about my visit justified these excessive charges. I have disputed them and no response. The services I received DID NOT match the severity level they billed me for and tests were performed without consent including a excessive $684 pregnancy test. Multiple CT scans done without informing me. These are predatory billing practices. I do not recommend this predatory billing emergency center.