I'm not one to write reviews, however. I feel the need to share my experience. I had always heard…read morefrom family and friends about Jiffy Lube's exceptional service and how they were satisfied with their oil changes. I took my boyfriend's car to get an oil change because it is brand new, it was the first time the car was getting an oil change and only has 7,000 miles since it left the dealership. He drives a 2025 Honda HRV Sport. So, we figured it wouldn't be any issue getting it done. We arrived at the shop and were immediately greeted and told the car would be finished in about 15 minutes or less. I even took my own oil and oil filter. We paid and were even upsold on the air filter. (in hindsight, i was stupid for saying yes). However, we wanted the car to be getting excellent care since...its brand new. We left that day and thought it was pretty nice and quick and easy. Two weeks later, we are driving on IH-35 traveling towards laredo when the skid plate that protects the engine from debris from under the car partially falls off and starts immediately scratching up as a result of the friction from the road. At first, I thought it was something we might have hit going through a bump on the road or something that might have caused this. however, upon further inspection it was clear that the technician who did our oil change did not properly secure or replace the pop in fasteners to keep it secure. Instead, it appears that they just bent it and tucked it in with the bumper. Let this serve as a precautionary tale so that if you visit this location you can make sure they don't screw you over for lazy work.

I was receiving help from the staff when the manager (bald caucasian male) came up to me and began…read moregetting rude with me. He claimed I was trying to jump the line when in reality I had already been there and got service that day. I had to come back because they didn't have the air filter or wiper blades I needed. When I explained this to him he continued to give me an attitude so I just left. They are happy to take your money but they will not give you or your car the service it needs.

A big thank you to J & P Mobile mechanics. They fixed the A/C on our truck 2 months ago and we…read morethought the A/C was messing up recently so J & P came by and picked up the truck, checked the A/C and delivered the truck back to our house. They were very patient and courteous and showed my husband that it was just the setting my husband had set it on. We are so grateful for the way they graciously handled this situation and that they didn't also didn't charge us anything being it was our error.

They diagnosed my truck A/C problem and recommended a course of action which got it cooling again…read more They are very knowledgeable and dependable.

First of all the guys don't care providing good care the front desk and the very young pseudo…read moremechanics ... I ask to get me a diagnostic the guys told me it was my alternator and it wasn't, it was just terminal post from battery been loose they made me spend 650 plus a night in laredo and hotel expenses for nothing and that not it tho, the new alternator was not properly installed screws where sticking out and grind off the belts inside luckily i was able to make it back ... I repeatedly ask to double check everything the first time and when I came back ... The next day my car was was doing exactly same thing and then all the dashboard ligth came on and also it was choking like if it was out of gas ... to make a long story short they didn't plug the wiring back correctly i let the them seat on the of the engine ... i had to pay to have all that corrected then they left some bolts loose from engine mount ... after I told them to take their time repeatedly to do the job ,they just ignored me. And it was too much ... i really wish I get some of what I expend reimbursed

I took m my car in for a tune-up. It was just running a little rough. They charged me two hundred…read moredollars more. Two hours later I'm driving down the road and not only is it running rougher than before, the car stops running in the middle of traffic. I limp my car back to the shop for them to fix the problem but in the end, they threw up their hands and said there was nothing they could do, and then tried to blame me for it. Now my car won't run at all. I think What they did here is criminal.

I am giving this a four star only because this is the first time that I come to this establishment…read more The prices were a bit high. The service was awesome. I will see how the quality of the oil works with my truck. Stay tuned!! They did have a lot of good things in their establishment like a car wash and other services. I will definitely come back again if the oil treated my truck good! Shout out to Augie! Thank you for your customer service. It was great!

They did a great job just got my trucks oil change with them. They didn't have the oil in stock so…read morethey ordered it and they received it within a few hours. Will be going back in the future. Luis and one of the girls from the front are awesome!!!

I've been taking my vehicle to the Grease Monkey on International and Loop 20 for years, and I've…read morenever felt as disappointed or upset as I do now. I went in for a simple oil change, and as usual, they asked if I wanted to replace the air filter and cabin filter. Nothing out of the ordinary--until I left. When I opened my glove box to put away my receipt, I was shocked. It looked like someone had been rummaging through it, as if they were searching for money or something to take. I have photos showing exactly how I found it. I called immediately, and the employee told me, "Well ma'am, sometimes they need to open your glove box to get to the cabin filter." I explained that this isn't the first time they've checked my filters, and never--not once--has my glove box been left in that condition. I felt completely violated. Thankfully, I didn't have anything valuable in there, but this experience has made me lose trust. From now on, I'll make sure to remove anything important before taking my car in for service. Just a warning to others--be cautious. I'm extremely upset.

great job by manager Bryan and Jose Medina with getting my car correctly doing a great job with the…read moreinterior and exterior !

Excellente servicio desde el.mostrador te reciven con una sonrisa…read more Yo llevo mi carro a servicio e inspection

All of the staff members at this auto center are extremely professional, courteous, and most of…read moreall competent. We were very pleased with our experience, and we will return when we have auto difficulties in the future. George, the service advisor and the rest of the office staff as well as the mechanic who took care of my car were excellent! The price was affordable as well.

We just went in today to get tires on our truck and it was a total shit show! We had an appt at 10…read moream and didn't get our car back till almost 1 pm. With a full crew working it makes you think who does the hiring here. I stood there and watched for a while thru the glass window as 5 employees surrounded my car and just chit chatted away, drinking coffee and being on their phones. Doing everything BUT servicing my car. Sandra the team coach really needs to "coach" these kids she has working on peoples cars. It just looks bad for business. I recommend that you don't take your vehicle here to get serviced unless you want to spend 5 hours or so at Walmart.

they don't call when the car is ready and then when I ask to update my information I just get told…read more"next time"