ABSOLUTELY DO NOT rent from this place!! I am only giving this place a one star because Brad, the manager was nice. I ordered 5 card tables and 6 folding chairs for a Valentine's dinner. When I tell you the tables looked like someone dug them out of a dumpster, I am not being hyperbolic. They were stained and ripped on top with old food on them. The legs were bent and missing the rubber bottoms. The underside of every table had spider eggs and webs. A cockroach crawled out of the leg of one of the tables. The chairs were sticky and rusted. When I asked Brad why they even had these in inventory, all he could say is, "I don't know." He also said I don't know why they pulled those.... We have new ones. I had someone else pick them up so I didn't have a chance to get something else. No one in the party rental business should EVER rent this kind of trash. read more

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I tried several times to get ahold of a representative in order to secure a tent, chairs, and tables for my wedding. I submitted the initial email. When I didn't hear back, I submitted a contact form. When that didn't work, I called the store. Nobody seemed to be in communication with the other. I was constantly told I'd be contacted within 24-48 hours just to be completely ghosted. I can't imagine what would've happened if I had paid the deposit before being ghosted like some of the other reviews here. read more

I ordered tables/chairs/linens for my daughters graduation open house. Signed a contract as to when they'd be delivered, and when they'd be picked up. The first red flag was when they didn't show up within the delivery window that was stated on the contract (9am-11am). I called, and got nowhere. Out of the blue in the late afternoon, the truck shows up, and my husband gets a "hi, where do you want it?", (second red flag) instead of "very sorry we're behind, where would you like me to put it?". Pan ahead to the day they were supposed to pick it all up that was on the contract for 9am-3pm. The day came and went and there was zero correspondence from them. LATER IN THE WEEK, I received a random call from the receptionist asking "hi there, just wondering, did anyone pick up the tables and chairs?" (third red flag). I stated that they were all still sitting in my garage, and she assured me that someone would be out the next morning between 9am-11am. Again, nobody showed up. Two more weeks go by, and I email the point of contact (owner) stating that they are 3 weeks late picking up their product, sent a copy of it in the email, and that we haven't been able to park in our garage, so if they didn't come for it soon, we would have no other choice but to put it on the curb. I heard nothing back from them, then two days later, a truck shows up at my house before 9am, while I was already at work, and my husband was still in bed. I received no reply to my email, no phone call asking if the time would be alright to pick up the stuff, no apology for the mismanaged situation. Nothing. I understand that everyone is having staffing issues, and things happen, but I'm more upset about the utter lack of communication from this company. Had someone called and stated they're sorry about the issue, I would have likely laughed it off and understood, but this didn't happen. Then, you disrupt my family and offer no apology...that's when I let you know that there are simple customer service fixes that need to be made. It's what drives your business, and word of mouth travels far. Too many red flags for me to keep count at this point. read more

Just wanted to say that Michele and Scott of Perfect Parties have MAGICAL talents with organizing our wedding ceremony and reception chair rental, setting up, moving and resetting up all of the chairs! They are so professional, dedicated and hard working, along with their exceptional staff. Everyone in our group who planned this wedding are very impressed and appreciative! read more

Daughter's Wedding - My daughter got married last week Friday, Sept 21 and the day before her wedding Perfect Parties was to arrive at my house house with 2 tents, tables and chairs between 12 - 4 pm. At 3:15 pm they sent a unmarked pickup truck to my house to confirm the location is correct. After speaking to the driver and asking when everything will be arriving he said they would be arriving sometime today or tomorrow. I explained that I needed to have them here today to get things setup because there was no way they were going to show up on Friday the day of my daughter's wedding for setup especially when we were expected to have rain all day. The setup team and equipment arrived 2 hours late with only 3 people to setup everything. It took them almost 4 hours to get things completed. The agreement was that everything was to be picked up the next day between 9 am - 2 pm with a total no show. Sunday, no show and with no response when my daughter tried calling and emailing on when they were going to be at my house for equipment pickup. Monday, I called them and the person I spoke to couldn't give me a day or time when their people would be there to get their equipment. Later that day while running errands I was told that the crew was at my house to retrieve their tents, tables and chairs. For what I can tell the people running the company, I have no faith in their ability in knowing what is going on because because they didn't seem to care when they would show up for setup and for tear down. If they hadn't showed up that day, my daughter's wedding would have been a complete disaster. The only people who did care about what we were doing was the three men who came to our house to setup the tents, tables and chairs. I will not be renting anything more from this company in fear they can't hold up their end of the contract. If I had a way to give the setup team 5 stars, I would. For the people who operates the company, they don't deserve any stars. read more

First, I submitted my request through the website (as it recommends), and I immediately received a preliminary invoice for roughly $106.00 for 50 chairs with setup and tear down included for the time of our event. On the invoice emailed to me it stated that confirmation would be between 24-48 hours. I checked chairs off my list and moved on. A few days later I realized I had not received a confirmation so I called. I explained the situation to a very nice but busy young man and added that I was ready to pay. He ask if they could give me a call back that evening or the next day. I accepted this as it is still before the end of April, and my event is at the end of May. A few days turns into over a week, so I realize the lapse and call again. At that time I am told it is graduation weekend and that they are too busy to look into reservations. They gave me an email address to the main event coordinator and let me know the initial response will be delayed, but after the weekend things should pick up. I accept this because I know what graduation weekend does to Bloomington. I send the email to Julie Ernest, the event coordinator. In my email I forward her my original invoice, time stamped, with the event details. Julie emails me back a few days later (as predicted in advance) and sends me a form to fill out before she can do anything for me requesting the exact same details I submitted through the website and had forwarded to her. Okay. First BIG sign that this is not going to go well. I take the week to compare pricing and see if it's worth my time to fill out this form considering the event coordinator couldn't be bothered to process the information already put in front of her, which tells me she didn't even bother to look into the situation. It turns out that the price is right, so I decide the keep it going, fill out the form again, and send it to her. A few days go by without a response. I follow up again by phone. At that time another nice young man (maybe the same) tells me they've been experiencing some difficulties with their website, they apologize, but they still cannot confirm my reservation. They ask me to follow up again the next day with Julie, and they ask me to call before 2:00, because the only person who can say yes or no in this company does not work after 2:00pm. The next day I call the number they gave me just after noon. It goes straight to voicemail without ringing. At that point I leave a desperate voicemail stating they my event is nearly two weeks away and I need to know if I should be securing a different vendor. I also send an email to Julie stating the same thing. I try to call again a bit later but still before 2:00. Again voicemail, so I call the main office again. At the main office I explain myself and immediately a very nice man who is a manager gets on the phone and thanks me for my patience and apologizes. He takes down all my event details and says he hopes to send me an invoice by 5:00pm that same day. I'm happy. The day goes by and the invoice never comes. The next day I see Julie has emailed me back. Julie also goes on about the website trouble then Julie asks me to repeat myself again because she still doesn't understand what time my event ends. However, Julie apparently bothers to read her emails after that because before I respond she emails me again to say she found the answer in our email thread and tells me that because of my event time it will be an additional $100 for them to pick the chairs up. At that point I email her back to say that this is the first I have heard of this additional fee, and that is after putting my event details into their website to request a quote and speaking with employees. I ask Julie if any consideration can be made for the fact my reservation was clearly lost and the time window for the confirmation was grossly overshot. Julie emails me back that same day to apologize for my inconvenience and to blame new employees and the season on the lack of communication. Then Julie lets me know there are several events on my same date so there can be no consideration made for mine. Needless to say, I hired another company and paid more money because sometimes you just get what you paid for. I'm not sure these people can actually pull off showing up with chairs. This experience was a complete waste of time. If I were you I would just steer clear. read more