We have used DK twice. It's a nice facility (looks wise) - I think they are definitely more dog…read morecentered. The first time was great. This last time, the girl that checked us in was short and not very nice and the check-out was even worse. The check-out girl shoved our cat into her crate, was rude and didn't even say thanks or bye when she handed us our animal - she just walked behind the counter & said nothing. Very unprofessional and unpleasant. She has made me never want to leave my animals there again if that's how she's treating us to our face?! What is she doing when I'm not around to my animal?? Not okay. (I will say I texted with a different girl while we were away who was fantastic - so thanks very much to her).

Ellie is very timid but she was with dogs she knows so she was ok without playtime. I'm hoping…read moresomeone new did the grooming. She doesn't look like the same bernedoodle. They said she was matted too much and had to shave her. She was brushed every day til we boarded her so maybe she was. She also has some knicks on her belly. Little disappointed with grooming

I am new to Richmond, IN and was looking for a new groomer for my senior small dog. I took him to…read moreGraceful Paws hoping for best and that's just what I got! They were so wonderful and caring. It has been a week and my dog still smells good! He has short hair and so it's just a bath she nail trim but I couldn't be happier. My pup will be going there every month from now on!

I just wanted to give a shout out to Graceful Paws Pet Salon. I took my dog in yesterday to be…read moregroomed. They were very professional, nice, clean and gentle with my Oreo. We think it's one of the best hair cuts Oreo's ever had. We will be back!! Thanks again!!

TAKE CAUTION IF YOUR PET IS ON MEDICATION!!! I boarded my dog here from 8-9 June 2025. I gave them…read moreher medication with instructions to give it to her the morning of the 9th, as she had already been given her dose for the 8th. When I went to pick her up at or about 1539 (charged for another day since it was after 1200), I was told by the staff I talked to (there were 3) that my dog had not been given her meds at all, with no answer as to why. I asked if someone could call me with an answer. I gave her the dose as soon as I got her in my truck. Mike called and left a VM saying she did in fact get her dose that morning. When I called back to inform him that I just double dosed my dog with Prozac based on their misinformation, all he basically had to say was "sorry " and "better call your vet." If you are considering patronizing this business, please take this incident into consideration. For all they know a double dose could have killed her, and with certain other medications, it could in fact have. It's a shame because I was a regular customer and this location is very convenient for me. However, I think this was a pretty close call. Add the apparent lack of concern by the management, and I can no longer, with any good conscience, trust this facility with my dog.

First time to use boarding services for our pets -- two orange tabbies and small beagle for a…read moreweekend stay. I was impressed with the clean facility, nice helpful, efficient staff when I dropped off the pets. My wife picked one of the standard plans that provided walks and play time sessions for the beagle. The facility has spacious outdoor areas for walking and play. I did not see kennel area, but was assured that dog had his own cage. The cats were housed in spacious individual cages that have several compartments - one for water, one for food, a sleeping compartment and nice lounging area each. Before dropping off the pets, we had to present pet's current vaccinations records. Also, provide pet food (bagged for each meal).

Never open- closed when working people can come- no Sat. partial hrs. Front desk person does not…read morereturn calls as stated.Shame.

Very compassionate, caring staff. Dr. Senderak and Dr. Teders will make sure your fur babies get…read morethe best care they can provide.

We've used BBB for our crazy Doberman for a few years now, and are always pleased with the care and…read morecleanliness of this place. I would highly recommend.

Lauren is wonderful. She is patient with our two cats who despise getting their manicures! And we…read morejust started bringing our doodle puppy to her. She is so patient with our pets (and us)! We definitely recommend!

Was very good to my dog. He has passed. We will use their…read moreservices again. When we get another dog!

My yorkie comes home looking beautiful and smells great after the ladies at Shed Happens groom him.read more

A nice, clean place that my little pup loves to go to. The groomers who work there are so…read moreaccommodating and took care of a nervous dog with ease. They have so many things to offer in a convenient location to both you and the groomers! I would absolutely recommend them and encourage you all to take dogs of any size to get groomed from Shed Happens!!!

The only place we trust to groom our 3 dogs! I have 2 seniors and one over excited boy. They take…read morecareful care attending to all their needs. What I appreciate the most is the honest feedback.

Use to go there with my dogs. Had an altercation with them because one of the groomers lied on me…read moreand the owner believed her. I only took my dogs there because they were use to going there. But honestly none of the groomers there know how to groom. My two shih tzus looked uneven all the time. Well it was a blessing in disguise when the owner refused to do the dogs there. I have a groomer now that does such a beautiful job. It is a groom mobile that grooms in our driveway. Thank you Charlene for refusing to do my dogs!!

Lucy is kind with both her customers and the pets. She does a great job and is always wanting her…read morecustomers to be please with their pets cut. I have a yorkiepoo and Lucy has given me great ideas for a cute cut!

Absolutely love Lucy she handles our Weimaraner and our Schnauzer with no problems. Boarding or…read moregrooming our pets love her!