Good quality work, great customer service, would recommend again, took three weeks but all good and…read morewell

Great local body shop in Quincy, IL. They recently replaced the rear bumper on my truck. I visited…read morea few different local area shops not wanting to spend a fortune and Bump Shop was the most reasonable and offered the most value. Nathan, the manager, was straight forward and easy to work with. My parts were ordered, arrived in a couple of days, and the work was completed quickly while I was at work. I hope I never need them again, but would go with The Bump Shop without hesitation.

If you have a Bronco order, I highly recommend you transfer to here in Quincy!…read more The entire experience was exceptional. I acquired my vehicle with NO DEALER MARKUP despite the high demand of my 2022 Bronco. They even gave me a credit for the increase in taxes/doc fees since placing my order in October! The entire team was kind and hospitable, and allowed me to get in and out with no hassle. They even called me the next day to remind me of the $500 deposit I had placed at the time of ordering my Bronco, and asked me to come collect the refund (I had totally forgot about it). The salesman, Troy, remained in constant contact with me throughout the entire process and went above and beyond to make sure I was happy with my vehicle. He assisted in the setup of my Ford app and gave an excellent rundown of the electronics in the car. All in all, I can't say enough about GemCity Ford, but I again highly recommend you purchase your next ride from them, or transfer your existing order to them so you too can experience their exceptional service.

Salesman side seems to be great. Service side... had to take back a vehicle twice for similar…read moreproblems within a 100 miles of being fixed. Also had Service manager use a cuss word on the phone with me. I was being very calm and collective and service manager was not. Very unprofessional.

I was having problems with a tire losing air on my wife's car. Made a appointment and they got me…read morein exactly on time. They did a thorough check of the tire and the others. Turns out my tires were weather checked which they showed and explained in detail to me. All questions answered that I had. Everyone I spoke with was polite and knowledgeable. To my dismay when I went to pay them........they wouldn't take a cent!! Talk about old time service! Needless to say my new set of tires will come from Summy!

Brought my car in thinking it was a misfire issue. They drove it and diagnosed it as a transmission…read moreissue and I left without any charge from them. Very nice for them to give me their time and help out for free. Car is being taken care of at transmission shop.

They picked up my car from my home and returned it. Gotta love that service! My car, with two messy…read morekids, was an absolute disaster. It had not been professionally cleaned for as long as we have owned it. They did an excellent job, both on the big areas, and in the nooks and crannies. We had a large stain on the back seat from exploded markers which did not come out, though they said they tried extensively. Still, I was pleased with the service and would use it again.

We came to Quincy from Chicago for a family funeral. Our Forester's windshield was plastered with…read moreinsects from the drive so bad I had trouble seeing through it. I used Yelp to find a car wash place and drove over to Water Works to discover that it was a detailing shop and I had to make an appointment for a day or two in advance. I asked the owner if he could recommend a place nearby that I could go to right away explaining we had just come from the funeral service at St. Francis. He told me to nose our car into the packed garage and he would clean off the windshield and front of our SUV with his high power spray hose and solvent spray. That he did and then he had one of his employees come over to help wipe down the car. When they were done I was going to give him 20 bucks thinking that was fair recompense. He turned down the offer saying that due to Covid and family illnesses he had lost a number of his relatives over the past two years and that he understood what we were going through. He told us we didn't have to pay! I thanked him gratefully and we drove way with a clean windshield and front end completely impressed by the owner's humanity and generosity!

I have been detailing my own cars for years. But when I made a recent purchase of a used vehicle, I…read morecould see that as dirty as it was on the inside, I'd be taking too much of my time to do it. Around town, I heard Water Works was a good place to get my detail done. They were right. Service was prompt, professional and friendly. Vehicle was perfectly clean. We are talking, seats removed and carpet taken out, a big job. And they did great. I'll be taking my vehicles there from now on. I highly recommend Water Works.

Bought a nice vehicle. Just as advertised online. No hassle. Honest. Easy to deal with.read more

Eric was helpful from the start. We had been looking for a Jeep Rubicon for 8…read moreMonths and had tried numerous places. We ended up driving 2.5 hours just to finalize the deal with Hess. They earned our business from the start by being upfront the whole way. They were helpful in tracking down additional information when we asked and even helped us compare options with other vehicles they had and others that different dealers had too. Their website is also professionally designed and seemed to be regularly updated. If you are shopping for something lightly used and want great service - shop with Hess. Very clean facility too.

My parent's car broke down in Quincy. My mother called Cane's Automotive and they were…read moreoutstanding. They quickly jumped into action and was able to get a tow truck out to my parents. Upon inspection of the vehicle at their station, they determined it was a easy fix. They had my parent's car out of there in way less time that we anticipated. The staff was extremely professional and helpful. I would highly recommend Cane's Automotive.

We reserved a 10 ft. truck and tow dolly here for a one way rental. They called to inform that the…read moreonly 10 ft. came back damaged and offered a 15 ft. if we pay the extra tax for it. Ok, we absorbed that. When we went to pick it up, they were slow as molasses in January. Took almost an hour to process paperwork. Wouldn't allow a walk around inspection prior to signing. They connected the dolly while we were in office doing paperwork and informed that all was ready to go with special emphasis that lights on dolly work fine. Our mistake for not verifying this. If Canes do auto repair like they rent trucks- be fearful. At this point, I wouldn't let a kid take a bike tire to be aired up- they might mess that up too. Got truck loaded and car on dolly, didn't even make it 10 miles and was informed that tail light on passenger side of dolly was out. Called 800 # after hours and was told where to take it for service. Had to stay in motel after only 2 hrs. down the road. Took the service people 6 hours to repair- bad wiring harness on truck as well as dolly. Got a very late start on second day of trip and ended up driving all night to destination, through heavy storms. Finally get there and start unloading and found that truck box had bad leak and soaked the mattress- unusable. Haven't checked for hidden water damage yet. Will see where this all ends up, but will inform family back home to spread the word not to do any business; U-Haul or auto repair, either one; with any of the LIARS at Canes Automotive. U-Haul home office didn't agree to compensate for motel so short into trip due to their JUNK equipment. Watch their agreements, they will sure charge you if over miles, late return, wrong return location, fuel level at return, and various one sided terms. Once you sign, it's oh well, good luck- unless you violate one of their terms. Have used Budget, Ryder, and Penske in past with no issues. Tried to save $50.00 with U-Haul, but they burned me. Will never rent from U-Haul ever again.

I had just gotten a car wash in Hannibal and was headed back to Quincy when my car's computer…read moreindicated that there was a problem with the engine that needed to be addressed as soon as possible. I was able to make it back to Quincy, even though I wasn't able to drive much faster than 60 m.p.h. due to the malfunction. I immediately drove to Shottenkirk Kia and explained what had happened. The service manager was very accommodating and worked me right in. The problem was fixed in under two hours and was covered 100% by the factory warranty. Keep in mind that my car is a 2018 Kia Optima with over 72,000 miles on it! Thank you, Kia of Quincy, for your excellent customer service. I am very grateful for your outstanding service team and loyalty to your customers! Sincerely, John R.

I never write reviews, good or bad. That's how poor I would rate my experience with the team there…read more I had been speaking with Emily Gower about putting in an order for a Sportage Hybrid. Between their $4,000 dealer markup over MSRP, which is just price gouging, and Emily never getting back to me until I finally called...it's just not worth the hassle. It should not be difficult to negotiate a vehicle, even in this constrained supply chain environment. It's unfortunate. I wanted to work with these folks.