I've had my car barely over a year, my 2nd transmission just failed. I don't travel the US. I stay…read morefairly local. This is completely unacceptable as I still owe 9,000 on this car. Why has it been through two transmissions already? The replacement must have been faulty. I have to get to Dr appointments for my kids, I am a single father, and I cannot afford to pay off 9,000 or the 2,500 for a transmission with just over $150 in the bank. I shouldn't have this worry after just one year, again! I cannot get to work and pay the bills without my suv.

I got a newer car from Ron Sniders in middle November 2024, Was a 2018 Ford Focus SE. They gave me…read morea great deal, Plus got the expended fac, warranty on it too, I recommend if you have a chance to get it on the future car you buy from them to get it, I know it cost more in payments, but it will take worries off your mind & you know your covered in many ways then one .Ron & Roger treated us like family, Which my uncle and brothers have done business with them in the past many of times. Roger was the one that sold me the car, I got great serves from him & his brother, They stood tall on all there words.. So if you are looking for a nice car, with low miles, and a honest place to buy your next car, I truly recommend Ron Sniders, Iam very pleased with them, and I would buy from them again.. Thank you Roger & Ron...

Did not purchase the vehicle from this place but figured they could do a simple oil change/tire…read morerotation and diagnostics on my Civic. Boy, was I wrong. First time I went there for an oil change and tire rotation, they put some hubcaps on incorrectly and I couldn't even get to the valve stem. The second time it went there, is was for another oil change/tire rotation and a P0847 transmission sensor code. They told my daughter it had metal shavings in the transmission fluid and it need a whole new transmission. They called to speak with me and quoted me $7,000. And I just laughed at them. I called the The Tranny Clinic and they were able to get us in fairly quick. They replaced the sensor and did a transmission fluid flush and only paid $450. They said there was no metal shavings in the fluid.

Regretfully purchased from kunes on 6/11. I was refused my paperwork, despite asking many times. I…read moredidn't receive it until 22 days later on July 3rd. The 11 pages of this contract I was given was very different than what was negotiated prior to going to financing. I called the lender to dispute the details of what I was given. Imagine my surprise when the lender said there's a 25 page contract. The lender immediately sent it to me. And that paperwork was completely different than the numbers I was given as my copy. The loan amount was inflated to have me on the hook for over $42,000. There was a $499 key replacement charge I was never told about and the contact info on that paper was changed to someone else's but had my name. The amount they said I make was higher than I actually make. There was also a $99 theft deterrent e-contracting charge, and a $1200 gap insurance charge snuck in... In fact, the finance manager Andrew Harris had changed a lot of this contract down to forging my signature and using the initials AP instead of AM. On 6/20 there were parts updated and signed with a time stamp of 6/20 5:55pm. Now that would prove impossible for me to have done as I was clocked in at work over an hour away.. I did raise concerns to Kunes over it... A Sales manager emailed me and stated "As a direct result of my paperwork Andrew is no longer with the company, so if Id like to come back in I wouldn't have to see him". Ever since then I get daily ssn tracker alerts associated with different address, names and numbers... I can't help but think of how many this may have also happened to... ***Make sure to double check your paperwork with what the lender has. *** Mine did not match and even had different phone numbers as contact info on me for a key replacement I never wanted or asked about. And documents were electronically signed and time stamped on 6/20 at 5:55pm when I was over an hour away clocked in at work my visit to the dealership was on 6/11. These business practices need looked into. To make sure no one else's name has been forged unknowingly, loan applications falsified to obtain a loan, and fraudently obtaining wire transfers to collect on loans. Josh Bock was probably the only person there that wasn't a complete scum bag. James Storey - POS Andrew Harris - POS Brad Bunch - You should never withhold things in exchange for a good Google review verse doing what you know is right.

I got both my cars at this amazing business and they have my business for life. Staff and owner are…read moreall kind and helpful in finding what is right for you rather than making a quick buck. Go to Mr Deals for the best auto dealer around. 10/10 in my book.

A little pricey but their name says it all, they make quick but decent deals…read more Don't expect to be catered here, but I managed to squeeze a free set of tires off them. And after buying my second truck they included a free tank of gas.. Though I think they should do that EVERY TIME. HUGE NOTE: the first truck I purchased here had a lay-in bedliner that flew out on the way home. Luckily didn't hit any cars, but there was definetly potential! Law suit waiting to happen.

Salesman side seems to be great. Service side... had to take back a vehicle twice for similar…read moreproblems within a 100 miles of being fixed. Also had Service manager use a cuss word on the phone with me. I was being very calm and collective and service manager was not. Very unprofessional.

Bought a car from them outright, no financing when I moved here. 45 days later the AC was busted. I…read moretook it back and they pumped it full of Freon without fixing the problem. When it stopped working about a month after that, the warranty period was expired. Plus they never sent the title or registration, which I got to discover when I went to sell the car. A separate issue to be sure, but still adds a little to the shady-seeming car sales practices. People there are super nice but that's expected from sales.

These guys were great. Filled with customer service and a fair price. They made buying from afar a…read morepiece of cake. Ill reach out to them again going forward. Dallas, Nolan, Tracy and the delivery guys were friendly and helpful.

Worst service ever. The last several times my husband has taken his truck in there service has been…read moreterrible. This past time I dropped the truck off to get it worked on. I asked them to call once they found out the problem to let us know the cost. The person at the counter said "of course. We will call." They never called. When my husband called two hours after the scheduled appointment he found out they had already torn the truck apart and told us it would be $500. And they said they don't call anyone and only send emails or text messages after I was told someone would call. Who starts tearing apart someone else's truck before giving the okay to do so? We called another trusted autobody shop in town and it would have been cheaper there. Tried calling the next morning and couldn't even get a hold of Toyota to figure out next steps. Terrible service every time. Would not recommend.

I'm writing to share my recent customer experience at Shottenkirk (24th & Locust in Quincy, IL)…read more I FLEW to town for a week from Denver, Colorado to shop for a vehicle where my co-signer lives (my hometown, Quincy), and had been to countless dealerships in the area during my visit searching for a vehicle that fit my needs. The salesman Blake stood out among the dozens of interactions I had through the entire process, and is a shining example of professionalism and customer service. Not only was he incredibly knowledgeable of the products he was selling, but working in sales/customer service myself, not once did I feel I was being 'sold' anything, and he quickly established rapport with me. Blake genuinely cared and listened to what I was telling him I was looking for and provided options fitting my needs in a very impressive timely manner and answered any questions I had. There were times during my interactions with him where I needed to rush the process along in order to get on the road for the very lengthy drive back to Colorado, and his execution of hustle and sense of urgency never once affected the quality of the customer service he demonstrated. I am so impressed with the customer service I received from Blake that I vow to not shop at ANY other dealership regardless of my residence (remember, I currently live in Colorado), and I promise to frequently recommend all my friends and relatives in Quincy to head directly to him when shopping for a vehicle. A thousand 'thank you's to Blake for making my experience one of the most enjoyable customer service interactions I've ever been a part of.

Went in to buy a car that I found online. The price was around $25,700. They came back with their…read moresheet starting the price at $30,500 and added $4,000 in "extra" fees including the Premium service that I have no interest in. They would NOT honor the price in their website. They claimed the car prices fluctuate daily.

great people, great service and great atmosphere! My family and I have purchased multiple vehicles…read morefrom this place!

it is impossible to speak to the hyundai service dept. i've called four times and all i get is the…read morespeakerphone shuffle. very poor service. no one answers the phone. can't talk to anyone at hyundai.

I was in Quincy Il for work for business. I stayed for a bout a week. When I left my hotel room one…read moremorning i noticed my tire on my 2010 Honda Insight, was flat. Luckily I had an air compressor to fill my tire. I stopped by Dene Lambkin Honda. They greeted me immediately and I told them about my tire. I saw the service writer drive off in my car and immediately began to change the tire himself. I sat in the waiting area for 5 min. A young lady came back and showed me this giant screw they pulled out of my tire. Within 10 min they came out and told me I was set to go. They plugged my tire and I drove over 300 miles that trip and didnt have a problem. The staff was professional and efficient. I was only charged less than $20 and they washed my car. I would give them 10 stars if I could. Thank you so much!

Dene Lambkin Honda beware of buying a car here. I purchased a Used Mazda 2006 from them for…read more6000.00. It lasted 38 days. They will not make it right!!! I took it to a Mazda dealer in St Louis and there was so much wrong with it that they said they wouldn't put a dime in it. The internal transmission would cost 4500.00 to replace , throddle system 780.00, leaky shocks 500.00, leaking something else 270.00. Not to mention what they haven't found yet. They had it for 3 days and hooked it up to a machine and checked it out didn't charge me a dime. Thank you to Bommarito Mazda!! They said the dealer should take this car back!!! I called Dene Lambkin car dealership several times and the general manager Jay, laughed at me. Just a warning I think the public needs to know.