I recently bought a truck from Performance Dodge and I would definitely try to avoid dealing with this dealership again. The facility is clean and in good shape and the staff was friendly, but that's about all they have going for them. They played a lot of negotiation games with me and wasted a lot of my time trying to squeeze more money out of me. They "detailed" my vehicle as a courtesy without my approval while I was filling out paperwork. The guy they had do it left my paint horribly swirled. I have had to put a lot of effort into correcting the paint thanks to the "detail" job. Another reviewer said something about the Internet price not being the real price... They advertise the Internet price based on every possible rebate available for that model. It is extremely unlikely/virtually impossible that you'll qualify for every single rebate. This dealership is very deceptive when it comes to pricing. Don't believe their "Internet" price. read more

Do not waste your time going to this place if you're trying to sell your car they'll lie over the phone and will not honor their online pricing. They'll low ball you to disrespectful levels. read more

STAY AWAY !!! They buy Frame or Structural Damage cars and truck from the auctions and sell it to you with a straight face !!

I wanted my left blinker replaced cause it was out. That was one of main reasons besides oil change for this appt. I mentioned there was a part wiggling in headlamp if could be fixed, but to not stress if can't do it. My main thing was replacing the blinker. This dude said I need a whole new headlamp assembly for a blinker bulb to be replaced??? $1,768. His reasons is because it's sealed in there. No s@@@ it's sealed. You just pulled the seal d plug out to replace the bulb! So I thought originally he meant to fix wiggly thing and told him not to worry about it over the costs, but thought the idiot at least replaced a simple bulb read more

Performance,D - What they tried charging me to fix a blinker bulb. - Auto Repair Near Me - Woodbury, New Jersey

My son and I bought a 2 new Rams in the same week. Eric the manager sold my son a warranty. Told us the whole truck was covered. Dents ,rims etc. my son took it for a ding in the door and a scratch window. He said he never told us that was covered. He was rude and ignorant. He lied all the way around. He showed us the paper for the warranty then gave us the wrong brochure. He made it out to be a great warranty then changed his story after we bought the 2 trucks. Somebody who can lie to customers who just spent a lot of money there is a low down scum bag. Jerry the service manger was suppose to call us that following Monday and it's now a week later and haven't heard a word from him rather. They are all nice until they sell you the vehicle. It's a shame you have to lie and sneak to make a few bucks. Maybe they need a different job. They will get there's one day. For another manger not to help the customer is a shame also. read more

Can't give these douchebags 0 stars. Nothing they do is close to honest. Ripoffs from the word go. And service dept. HA. Ignorant advisor, stupid techs. You go here, you'll get poked in the pooper! Thank you read more

I'm in the market for a truck and have been shopping around every dealership I've been to had no problem with letting me test drive or running numbers to see what could work. After a little back and forth the salesman said that they wouldn't be able to go over numbers unless I was going to put money down. Every other dealership had no problem with it. He then stated that it would be unfair for them to run numbers and then me go home and think about my decision and/or go to another dealership to run numbers. I wound upcup leaving and the the the salesman came out to my car before I pulled off, kind of to reassure me that if I find a price that I like for the truck Im looking for, to come back and they would match or beat it. Pretty much letting somebody else do their work for them. I was a little thrown off by this whole experience. Overall it seemed that they were under their quota and tried to pressure an impulse buy. Also at the time when I went in, which was 8/1/2020, the salesman told me that that say was a buying day because the rebates were running out. But if you checked the website their rebates don't expire until 8/3/2020. I won't be back, especially when the most basic things are lied about. Lazy customer service....very inviting and nice, but lazy in the way business is conducted. read more

Chaz was my salesman and was accommodating with all my requests. No high pressure tactics. I ended up not buying there but not for any reason related to the way I was treated - I just opted for a newer car elsewhere. Since I didn't get into negotiations, I can't comment on other aspects of the dealership but I wouldn't hesitate to send some to Chaz, read more

Last night, while online, I prequalified myself on Chrysler Capital's website on a 2019 Ram 1500. Apparently, in all of the mumbo-jumbo of legalese when you go on these sites, they forwarded my information over to Performance Dodge, where their Internet Manager Jewel Spears decided to have a field day. In the course of six hours, I received three phone calls, one text message, and an email. Helpful tip of the day: People don't like aggressive salesmen......and that's coming from a former car salesman. While I'm not interested in buying right now, Performance Dodge did a pretty good job of leaving a bad taste in my mouth. We can guess where I WON'T be buying!!! read more

I would of given this place ZERO stars if I could. These people are the worst at customer service and getting back to potential buyers. ALL THIS TALK ABOUT HOW GOOD THEY ARE AND ALL THEAE DEALS! I get we are dealing with a pandemic, but the sales rep are dealing with people. They reached out to me regarding my inquiry online. They seemed on point with response time, but that was all wishful thinking for sure. But in reality they go mia! Emails, calls, text messages and no response. . Not a why to earn business for sure. read more

Asked me how much I wanted to spend a month. when I told the guy around 4-500 he told me I should just go down to Honda. Lol geat customer service. Note this was before running credit or asking about a down payment. read more

This place is the worst. Their parts department is even worse. I own a dodge truck and they can't even get parts for dodge trucks anymore. it's only 10 years old. Go ford, chevy or toyota. dodge sucks. read more

Truck was towed in because it wouldn't start. It's sounded like a fuel issue. I dealt with Derrick mostly. Very friendly. They call the next day and say a fuse was missing. I told them I don't believe that to be the issue. Derrick recommended I drive around a couple days and see what happens. I do just that and the truck still had starting issues and died out while driving. I came back into service and got Dave. Nothing about Dave was friendly. Grumpy and defensive from the start. Very dismissive. He shouldn't be in customer service at all. A few days later they call and say it's relay and they did not charge me labor they only charged for the part. So I pay and pick up the truck and a nice older man went to go get it for me. He noticed the slip light was on the dash. It certainly was not on when the truck went in. He does and gets Dave who says nothing else but it'll be $150 to look at it. He didn't care that I mentioned it wasn't on. A common practice that should be in place there is to obviously check to see what lights are in the dash or what damage is done to vehicle so people can't try to get over on them and so they don't take it out on people who are being honest when they do notice something. Dave was rude and dismissive. I won't be going back there if I have to deal with Dave. Had Dave had a bit more patience and took the time to even acknowledge the concern they probably wouldn't have had to do anything because the light went off as soon as I started driving. This review one star is strictly for Dave. read more

We recently purchased a 2019 Dodge Grand Caravan and were pleased with the salesman and finance manager. Joel had us test drive 2 vans and we decided upon the SXT model. They honored the online quote we received from the internet manager. We would return to this dealer again for our future needs. read more

Matt and Nick were awesome and got me into my dream car. The facility had a nice set up where you don't feel pressured or stressed.

My truck lost the brakes on the way to NY dropped it off that morning they got right on it got the parts ordered overnighted them. So I had to stay over a night they gave me a ride to the motel, came back the next morning picked me up and truck was fixed hour later got me on my way. Outstanding job done by George the service writer and by the mechanic who did the work. Very friendly professional crew there at that dealership. Wish there were more like that near by. Hats off to management who obviously trained his staff well. Great job thank you !!!!!!! read more

Let me start by saying that as far as sales & internet sales I would give a good rating to Ron & Jewel. However, the Finance manager will turn you off completely. He is an unprofessional bully & needs a permanent vacation. He tried to bully us a military family! Ha! We don't take well to bullies. Wrong family & definitely wrong wife. Boycott this dealership. NO ONE SHOULD EVER BE TREATED THE WAY WE WERE THAT DAY! We ended it & went on to Cherry Hill Dodge where we decided on a brand new truck from people that treated us with the utmost dignity & respect. VETERANS DO NOT SPEND YOUR HARD EARNED MONEY AT THIS DEALER! THEY DONT RESPECT US! read more

Horrible experience with my new vehicle purchase. The finance Mgr Joe was arrogant and acted like a bully. I discovered that they switched my new battery with an older battery. Stay clear of these scam artists. read more

Went to dealership to check out some cars planning on making a purchase. Didn't have many to choose from only had one that I liked. So tried to get the financing for it got turned down, I told them I didn't want my credit ran to much because I'm trying to rebuild it. That was about 2 or 3 weeks ago. So today I get 4 notifications of hard inquiries on my credit report why would you run a person's credit weeks later when there not in your presence. I didn't authorize any of this to be done today they will never get my business. The salesman even had the nerve to call me and when I asked if he ran my credit he said no. So u called back to speak to the manager he said the same thing until I Called him out on it. Shitty place don't recommend read more

SCAMMERS.... LIARS!!!!! Do not trade in your car for one of those "pay off your loan deals" These people are a complete scam, once you trade the car in they will sneak your negative equity into your new car bill.... put 10,000 down and still owe 36,000 on a 35,000 truck because they said they were taking over my whole Loan but only took over the trade in value leaving my 10,000 down payment as only a 3,000 down payment because they snuck that 7,000 trade in... these people are fucking SNEAKY and don't care about people families or your car situation they want money and that's it. Please be careful, they are a huge scam. Came in with my two kids they could see i had my hands full made me sign a bunch of papers they threw in my face... please just be careful and they lie out of there ass too... told me right to my face they were paying my 18,000$ loan only to just pay 11,000 leaving me with the 7,000 bill. I can't say it enough liars and scammers read more

If I could give zero stars, I would. Looked at a 2018 Dodge Charger and got a quote from the salesman Andy for what it said on the internet, which I was ok with. When I went in the next day, check in hand, Andy comes back with a higher price than previously quoted. When I questioned him, he said he never quoted me at that number. As I grabbed my check and walked out, he proceeded to say a smart and sarcastic comment. A half hour goes by and they call me saying they won't lose a deal over a couple hundred dollars. No, they lost the deal because the way Andy treated me. I'll never go back to this dealership again. If you can't talk to people, than you shouldn't be selling cars. Their 2 star rating makes complete sense. If you're looking for a comfortable experience with no bs, I recommend going somewhere else. read more

I needed a water pump replaced and they started at 8am and were finished by 10:30am and they charged me 4 hours labor. So expect to be overcharged about $150 if you get your car repaired here. Good news was they were fast and for the prices they charge for parts i'm assuming they'll last a decade. read more

One and done with these guys. Purchased a 2015 truck. Have a major problem and dealer will not help. No customer service skills!!! They lost my business. I'll stick to imports!!!! read more

Everything was rushed through. I had mentioned to my salesman that I wanted to work in a bed cover with my purchase and this was avoided like the plague. After the purchase I had asked them to remove my fire department plate from the front of my trade in. I was told that I needed a new one anyway and I never received it. There was also paint that I had asked them to look at on my headlight and that was avoided as well. I dropped off my updated license well over a week ago, and I'm being told today, because I called, that it was just mailed out today. I highly recommend looking elsewhere for your vehicle purchase. Service was not great. read more

Never bought a car from here, so can't speak for the dealership however I bring my '15 Dodge Challenger to the service center for regular maintenance. I speak highly of the service center and they are consistently reliable and the customer service is excellent, especially Dave, Mike and Lou. Always available to help me out when I need new tires, have questions, or small issues like nails stuck in my tires. Not to mention they are quick and considerate when you drop your car off and they know you are waiting in their waiting room/area. Highly recommend to anyone looking for a place with decent prices for oil changes, tires, maintenance, etc. read more

I made the mistake of not buying from this dealer a few years back and very recently had an issue with a radio update and my radio fried and never came back. I went to another dealer who was unwilling to help me. I then went to performance and worked with Jorge who was great from day 1, got me in communicated well, worked with Chrysler and got me my replacement radio and hit it installed in under 3 hours. the service department is friendly and will work with you. I would highly recommend them and will be visiting their sales team when I purchase my next time, thanks again for fixing this for me. read more

I highly recommend you stay away from this place. My wife and i bought a truck here sept of 2011 after our car was totaled. It had a chip in the windshield. They gave us a "we owe" for a new windshield and said it was on order. Cool. No big deal, right? After numerous calls and a few hour drives to get there, we still havent had the windshield replaced. Its always: "we'll look into it" or "we'll call you tomorrow". Now its oct of 2012. The manager had the nerve to tell me that he would give a credit for the windshield when i trade it in. Yeah, im going to give them more business. Right. Let me get on that. They tell you whatever you want to hear to sell you. But dont dare expect any service afterwards. Wouldnt want to inconvenience them. Long story short, im waiting to hear from them now that my lawyer is handling the mess. Save yourself the aggravation. read more

My salesman was very pleasant upon greeting me very low keyed no pressure. i Told him my needs and Immediately Accommodated me. Paul assisted with my transfer Personable belongings. I will spread the news thank you Paul read more

Purchased a brand new truck here on 4/27/17. Let me start off by saying my sales guy- Phil, and another young sales guy, who'd pitched in to provid assistance in my taking delivery of the truck, were wonderful. But, I was there waaaay too long awaiting delivery, upon having made the deal on the truck. While I'm milling around, getting increasingly antsy as the couple of sales guys are scrambling to help new customers that had filed in, the older management guys are loitering out front, seemingly indifferent to the whole affair. Rather than ensure customer satisfaction, they ensured that I will be finding another Dodge dealer for service! And get this - they delivered the car with the fuel on E. Didn't realize it til the low fuel warning light went on halfway home. Nice! read more

Went in there yesterday with far from good credit meet with the salesman Michael Kutney left with the car of my dreams couldn't be any happier read more

Not sure why the low rating but we just purchased a car from Eric and Mike and they were great. We got a good deal and Eric really worked his butt off. I would recommend them and would return. read more

If I could give them 0 stars, I would! I had my used 2009 car for exactly 6 months and the key went bad, and had to bring it to them to get fixed, it basicly cost me $900 for two new keys. They took a week, yes, a week, not exaggerating, to figure out and fix the problem. The man Mike who was helping me was rude, and not willing help me in any way. No loaner, not even willing to call my extended warranty company to see if he could get it covered bc he was just so "smart" that he knew they wouldn't. I will never buy anything from them again and will go out of my way to tell anyone i can how bad their service department is! Do NOT BUY FROM THEM, you will REGRET it! read more

I purchased a 2013 dodge dart 2 months ago with a $500 down payment. After about 3 weeks I was told to come back in and bring the car back, the bank would not buy me. Ok so we go in on a Thursday evening, they tell me don't worry we have another back to buy you. So we sign a SECOND contract and want more money down another $500. They did everything they could they said, even dropping the price. The original contract was for $19k this contract was for $17,198. Today we receive another call from them saying the bank will not buy us because they would only finance $17,000. Ok so I am thinking more money out of pocket. Well nope. They want the car back and tell me I am being rude because they are losing on the deal. Really? And I get crapped on by them multiple times and I am not suppose to be rude. They didn't want to listen to me when I said it was only $198 difference, well they told me I had to put "thousands" out of pocket and needed another co signer and all this other crap. I dropped the keys and said I was done. I WILL not go back there and I have already told all my family and friends what has happened. 2 months of having a car and I have nothing to show for. Thanks a bunches sales reps, financing guys and anyone else that was involved in this SCAM!!! read more

Complete and total waste of time. They advertise fake prices online. No one knows what they are doing there. They do not communicate with eachother or the customer. I was going to purchase a vehicle until I walked in and met with the rudest most arrogant and sarcastic sales consultant. He had a smart mouth, talked to me like I was stupid, and I am guessing he was racist as well. I will never spend my hard earned money on a Dodge ever. I was already on the fence about buying a car here after I figured out the online prices are fake. After my experience today it sealed the deal I will never ever go back. I am really unsure of how such a rude person sells cars honestly. read more

Stay clear of this dealership. Sold me a vehicle with all the previous owner personal info inside!! They make promises and do not follow through. The biggest jerk is the General Manager Frank. Do NOT believe anything he says.We bought TWO vehicles in less than a month. He makes empty promises he doesn't keep. When its time to sign he renigs on all promises. Be careful when you trade in a vehicle. The used vehicle I purchased still had all the previous owners personal papers in the glove box. Receipts with the previous owners name, address, and phone #. The Bluetooth phone info included all the previous owners contacts and the navigation still had her home address and past destinations. This dealership does not value their customers or their personal privacy. A week after we signed the paperwork we received a call that all the paperwork needed to be redone due to typos. We were shuffled from person to person the day we signed. It was very unprofessional. I was told I had to come up immediately to redo it. It was very inconvenient and they were not apologetic. They simply stated that mistakes happen. They only provided us with one key FOB. We requested another on and they refused. Told us they would contact the previous owner. Well they didn't. Our salesman John told us twice they did but I was able to contact her with the personal info left in the vehicle and she said no one called her. VERY UNPROFESSIONAL!!! read more

Purchased a Dodge Nitro R/T from here. The process over all was ok. But the salesman inform me that certain things would be fixed on the vehicle at no cost to me since the issues where there when i test drove the vehicle. When the time came to get the items fixed they said i would have to pay for it. That did not sit well with me and once i complained they did end up fixing the problems. Its just the hassle i had to go through in order for them to fix the problems. Also the Internet price was lower then the price they gave me at the dealership. There was a delay on getting the tags so the temp tag expired by the time i received my hard tags. The finance manager really did help me out alot and i appreciate him he helped me with the issues that came up. The salesmen not so great. I would buy from them again just would have anything that i have issues with put in writing. And a different salesman. I am loving the Dodge Nitro R/T its been good to me so far. read more

Frank "The Boss" as he stated to me so nicely has zero customer service skills. I wouldn't recommend buying anything there and if you do, be prepared for them to nickel and dime you to death. This was by far the worse car dealership I have every been too. Also record your experience with the salesman when it comes to numbers, read your CONTRACT very closely as we found out after we got home it was different from what they told us. Called back and Frank "the Boss" tried to sweep it under the rug, blamed us for oversight and didn't want to rectify the situation. read more

The first time I was introduced to Performance Dodge was in 2007 through my parents with purchasing a truck. From that very second I knew the family owned dealership cared about there customers. I recently purchased the truck from my dad and began my own personal relationship with everyone in service; Lou, who is the service manager, is with out a doubt the most personable, professional, well trained person around. Making sure your every need is taking care of. His pronounced leadership funnels down the ranks and shines from the minute your greeted by Dave or Mike. From this, my wife traded her 1 year old Durango (originally purchased at Cherry Hill) for a new 2017 R/T and we dealt with Phil who came highly recommended by Lou himself. Phil was a complete joy to work with; he took every single item we said we wanted and went above and beyond to make sure all was taken care of. Our experience through that entire process was a breeze. We were treated like royals from beginning to end. Entire process took nothing over 2 1/2 hours. Completely shocking to my wife and I because Cherry Hill took 8 hours. From this amazing experience our relationship only grew. Recently, the 2007 truck broke down. I immediately took the truck to Lou and had his amazing staff take a look. Bad news was given and with that Lou, knowing me not only as a customer but as a person, knew that I had enough of the truck. He immediately stopped what he was doing and took me over to sales and began to show me new models. Lou personally went to Phil and they teamed up with Mike as well as Frank to make sure I taken care of. The process was again seem less and impeccable to lead to the purchase of a 2017 Charger. All parties, including Joe in there financial department, treated me as if we had been friends for countless years. Upon delivery of the Charger, I was greeted with opportunity to meet Trent. I immediately shook his hand and began to tell him what an incredible knowledgeable well trained staff he has built and the pleasure it was to buy from Performance. His was extremely grateful and grabbed a rag and began to polish the interior of the Charger while the detail personal was busy. I would highly recommend Performance Dodge to all those looking for a new and or used vehicle. My family will only buy from Performance and hopefully you can benefit from the family atmosphere which my family enjoyed. read more

i recently had an issue with a new set of tires i purchased....one of them will not hold air. long story short...after 2 ....2 hr long visits....and then having to leave my truck there for an entire day they blamed the leak on my rim ...they did EVERYTHING they could to not honor the warranty on the tires. and this is not the only time i had a rotten go around at this dealership,their service dept and the people who run it are thieves and liars....needless to say,,,I WILL NEVER RETURN TO THIS DEALERSHIP...NOT FOR ANYTHING !!!!!!!!!! read more

Let me start by saying I have purchased 2 R/T vehicles from this dealership. My issue is with my 2015 Durango R/T and the service (or lack of) that I have received (or not sometimes) by Performance Dodge. I went in complaining of a grinding noise in the front end and was told that the front differential had to be replaced (at 9000ish miles). The service was done and immediately my brakes starting squealing. I inquired and they told me (on several occasions) ride it like you stole it to get rid of the noise in the brakes. I was also told that there is a film that builds up on the brake pads if it sits too long (which it doesn't)! After 2 visits about the brakes, they replaced the front brakes, tire rotation and oil change. The tire rotation was charged on the invoice but never done (know because of a scratch on a specific rim that was still in that location upon picking up my truck). When the car was brought up to me I heard brake squealing immediately and mentioned it! The salesman test drive it on the spot and walked me in to the service manager to explain that it is still an issue. Was told to come back 5 days later for an hour visit to change the back brakes. I showed up as told and sat for 30 minutes before they told me the brakes are now and issue with Dodge because of a silicone that gets on the pads from the wheels (WAIT WHAT!?) and the replacement is on back order due to high demand. I would now have to revisit for a fourth time regarding the brakes. I show up AGAIN, 3 days later as told and sat for an hour this time to be told the parts are not here yet. Not only is time off from working and babysitters being paid (instead of lugging 2 kids under 3 to sit there for who knows how long) an issue, the lack of professionalism has been through the roof! I sent a survey back that was not a good one and have not heard a thing from anyone and walked out of performance dodge today without a completed job and have yet to hear from anyone regarding the experience I have had with them. Go elsewhere if you can! read more