Brought my car in for service. I had a great experience with Spencer. He had a car ready for me in the morning and when I returned my car was done. He was very communicative on what needed to be done. Very happy with my experience and moving forward would like to continue using Spencer as my service advisor. read more

When me and my fiancé first walked in, the sales reps looked at us, did not greet us, and pretended as if they did not see us. It made us feel like maybe they thought we did not have any money since we are black. There were no customers there at the time. Carmelo was the only person to come over and greet us. He did an outstanding job finding a car with everything i desired in it. He only had to show me two cars to find the right one. He made the buying process easy and was very patient. Even after buying the car, he checked on us to see if we are still happy with it. I am very pleased with his service and the car I purchased. When I returned to pick up my plates, Al of the sales reps greeted me. Go figure...I give 5 stars for Carmelo but not for the business. read more

Bought an older model used vehicle from Nick with Elite. Although we were not spending a ton of money, Nick treated us like we were buying the most expensive vehicle on the lot. He was very friendly and professional, even calling and texting the day before the sale to make sure we had all information needed. Well done and will Absolutely shop here again. read more

Came in for an oil change. They claim to do a check point but I'm at 70% oil life and my washer fluid low light popped on. I rarely use washer fluid because I'm always washing my car. Elite Acura never do what they say. This isn't the first time. My previous car experienced the same thing. I didn't purchase the vehicle here thank goodness! I won't be servicing my car shere anymore read more

What an incredible car buying experience. Staff is extremely friendly and knowledgeable. Pricing and selection are great. Definitely give them a try!!! read more

WORST customer service ever. Definitely could care less about someone interested in buying a car. I wasted time scheduling an apt for Sat April 12 only to be greeted by folks who could care less about selling a car which is extremely stupid in this economy. Why a salesman would show no interest in selling a car to a hot buyer is beyond me. I would also say that your salesmen need to brush up on inventory. Never good when the customer knows more then the sales team. read more

Very few people can say "I love buying a car at a dealership". So many years dealing with pushy salesman and underhanded tricks, I imagine we are all a little traumatized and enter the doors of a dealership with a great deal of trepidation. That's how my wife and I felt when it came to buy our car. After test driving a number of different models, we decided the Acura MDX met our needs, and it didn't need to be newer than 2020. Apparently, many others in this region felt the same way, as these cars seemed to fly off the shelf. The car we test drove in the morning was sold by lunch. Made it difficult to make an informed, rational decision during a purchase process that was already challenging. Fortunately, we hooked up with Anthony. Anthony Cifaldi at Elite Acura might be one of the best salesmen I've met in 40 years of buying cars. Good energy, not push, seemed invested in making sure our needs were met. When we figured out there was no longer a car on their lot that met our desires, he arranged to pick one up from another dealer more than an hour away. When it was time to deal with the licensing, he made it easy. I don't want to buy another car real soon, but if I needed to I would ring up Anthony. One note Acura Mgmt: Stop saying you are going to detail my car. Running a car through a car washer is not detailing. Getting that spill out of carpet in the back would be detailing. read more

I went to Elite Acura to purchase a 2023 Integra A-Spec Tech. I originally went to purchase the car online, and doing this told me the "dealer price" of the car as well as the APR. The APR was listed as 3.9% APR for 48-60 months. I have great credit, and Acura's website didn't have any incentives, but I went to this dealership an hour away for this APR, just to have it be 7.44%. They just told it was an error that could not be honored. They said they would "fix it" on the website. This online option also allowed me to add Acura accessories such as a heated steering wheel and a pet cover for the back seats. The heated steering wheel was listed as $475 online (and on Acura's website) but they tried to sell it to me for just below $900, is $425 for installation at all reasonable? I didn't really think so. They took it off easily, so it wasn't a problem. Just disappointing. They have something called "reinstall" on "ALL" of their cars which is just under $1,000 and can't be removed. It's some sort of stain barrier for your seats, just an fyi your car will be $1k over MSRP. When test driving the car and speaking with my Salesman I asked twice if there would be a spare tire in the trunk and was told yes, both times. He even told me about the nut/bolt that keeps it in place. I had a 2017 Honda Civic hatchback, and loved it. Hence my eagerness to "upgrade" to an Acura Integra. The Civic came with a spare and I used it at least 5 times, 4 of which after hitting potholes, once in the middle of the woods in NJ with no signal at 4am. My spare tire has been invaluable to me. I got home and told my salesman there is no spare tire, he told me there is just an "inflation kit" and "roadside assistance comes with the car". It's basically a portable air compressor. I've BLOWN a tire, this would be useless. I can change my tire in 20 minutes, I don't want to wait what could be hours for Roadside. And just to top it all off, when I got home and I was showing the car to a friend, I noticed a small but deep gouge in the rear passenger rim, after being convinced to pay for tire/rim protection (see above history with flats). After calling the dealership multiple times and texting, my salesman texted me back a few minutes past 7pm when it would be too late for me (an hour away) to get back there with the car before closing. I'd have never thought to inspect every square inch of a brand new car, but apparently that's imperative here. read more

Elite Acura - Inflation kit - Car Dealers Near Me - Maple Shade, New Jersey

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Came for service and i paid 200 off the rip just to get new wheel locks and and bearing put on. didn't even manage to put the new locks since they didn't have the same key even though it was an acura lock. i paid 600 more dollars for extensive car diagnostics just to be told to take my car to a body shop, feel like anyone could've done that for free. kinda dumb on my part for expecting my original issue to be fixed but i then got my car back to just have my steering wheel misaligned and my car having newer noises. read more

Horrible service. I purchased my car certified on 6/9/23 and had to come in today for my first service appt. I made an appt online and arrive maybe 3-4 minutes late. I specified that I was waiting in my appt notes. I got the video and recommendations an hour and a half before they called me and realized that I was waiting that entire time. I arrived at 220 and left at 430. It wasn't the wait that bother me, the service advisor Ryan us really rude, he got into an argument with a customer and upon him returning my vehicle, I noticed the physical key had been detached from the remote and was not in the cup holder, he tried to make it seem like I never had one and then proceeded to say they threw it in the car somewhere and I had to look for it. He's a very lucky person that I took the high road today, I would advise taking your money and time to Davis Acura, it's a shit show here. read more

Usually a good experience here but today, 6/21/2022 really soured me as a long time customer. Brought my vehicle in about 10:55a for a 10:45a appointment. My service advisor, Ryan, went over what number to contact me with even though I was waiting. I stated to Ryan to contact me at my mobile number and not contact my wife. I then inquired about the status approximately 2 hours later (1p). Ryan said I got a text message about the details of what's needed to be done and the cost. He blamed it on the "system" sending it to my wife's number instead of mine. Now, I have to wait another hour to get the service completed. I pressed him why I wasn't notified sooner and he blamed it on the system. I then pressed him as to why it took 2 hours to diagnose the problems. He was blaming it on 2 separate issues such as the scrape in the rim and now a "new and separate issue" of a nail in the same tire. He then said that we only have so many bays and few mechanics which contradicted what he said at 11a that it shouldn't be long as they were not busy. So which is it? Waiting 2 hours (could have been longer if I didn't follow sup) to simply diagnose a tire leak (same tire) is completely unacceptable. No apologies from Ryan, just doubling down on excuses..seemingly blaming me because there was a "new issue" found that is, the nail in the tire, they weren't aware. I don't understand why the vehicle was not taken into the bay after checking in for my appointment and the wheel and tire inspected. Once again, It should not take 2 hours to pull the vehicle around, pull into the bay, place it in the lift, then take off the wheel and inspect all sides of the tire for leaks. It's now 1:22p as I'm writing this writing since 11a for a new tire, alignment and oil change. I will go to reputable auto repair shop that is transparent and competent, not to mention more affordable. Would like a manager to contact me. read more

Review for the service department only- Fair pricing for oil changes & friendly service advisors. Always able to get a last minute appointment & service is done punctually. Advisors communicate clearly and car is always ready to pickup by the requested time. read more

Elite Acura is one of the best. I never intended on buying an Acura, had multiple cars already, and now live across the country in Colorado, but knew the team here and stopped in to drive a freshly delivered TLX Type-S. Incredible car, and a few days later, with me back in Colorado, Joe Torres and Mike DeMarco did EVERYTHING by text & email for me, the deal was incredible, and worked around my wild back & forth cross country schedule. Car was spotless, accessories requested are perfect, and Sung Kim in finance on delivery day (a holiday, too), beat rates even further and helped with the best coverages. Worth a visit, bigger than most Acura stores you'll experience, and a dedicated team that knows their products and is extremely helpful. Cross country deal? Out of state? Zero issue here. Worth it, and a fun experience. I'll be back! read more

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I am going to make an appointment for service in the next few days, I will comment later about that event. But I must say that in the past I have always had good experiences at Elite. I bought my last three Acura's there. read more

Dropped 2017 ACura rdx in for service. John the service writer was very helpful and knowledgeable of the vehicle issue and recommended a fix. Car was completed on time. Well done John and Elite Acura for your guidance and support. read more

Very Good and profesional Service. My Service advisor, Pat Flaherty, was excellent. Thanks, Beata W. read more

This dealership does not care about customer safety or loyalty. After 3 leased vehicles personally and 22 within my immediate family at Elite, they have refused to offer a reasonable resolution to safety issues that have left me and my children in a life threatening situation, twice. I was told by service there were some "bad apples" in my make/model/year MDX, but couldn't replicate issues that were provided to them with video and photo proof. they are content to leave our family of 5 with an unsafe vehicle for the duration of our lease. buyer beware. read more

Elite Acura is the most professional, modern and efficient Acura dealership in the region. I live in PHL and drive out here to get all of my services & repairs. I've blown out 2 tires on Philly potholes and each time they've quickly accepted the tow, had the right tire and had me on my way ASAP. All service representatives are knowledgeable, most recently Asa went above and beyond and was very courteous. read more

If you are looking to waste your day in a car dealership this is the place to do it. I went in to buy my car out of the lease which took over 3 hours. The salesman was working two different sales at the same time, the paper work was missing files, and finance took their sweet time to actually get the deal finalized. read more

I purchased my TSX used from an Audi dealership. From day 1 Elite treated me as if I purchased it new from them. I've been coming there for the past 8 years and the service is amazing. Nate and Matt have always gone above and beyond to take care of whatever I need. In addition they have given me a free loaner car whenever I've requested one. Their outstanding service department is one of the reasons I continued to keep and enjoy my Acura for 8 years and 250k miles. Unfortunately a car thief stole my car and I will be looking to replace it with another manufacturer; I have my heart set on a 4Runner. I only hope I can find a Toyota dealer as good as Elite. Thanks for everything! read more

This place is the best, they contacted me my current lease that was due to expire in about eight months. The car I had leased previously was very good and had no issues at all. The dealership put me into a new Acura for almost the same price as my last lease. The car has many upgrades and an updated style. No haggling over terms and really was on my way in about three hours in a brand new lease. We are repeat customers and were treated very fairly by the whole staff. That my cars back here for service when needed but really just routine maintenance like oil change and tire rotation, service department is top notch and friendly. Also free car washes to elite customers not just on service days. Can't wait to see what they do for me next time. Professional handled all my needs and questions, Thank you Elite Acura you are the best. read more

Had a terrible experience today. I had scheduled an appointment with loaner for today for my wife's car. In the interim her mom fell and is in the hospital. We kept the appointment since her headlight was out and want to be safe. We needed to move the appointment from noon to slightly later since my wife would be at the hospital with her mom helping feed her lunch. I spoke to someone and we moved the appointment. Another person called and verified the appointment with loaner. My wife left the hospital and drove 30 minutes only to be told there were no loaners available. When she explained the situation they were rude and basically said "too bad, you can wait". My wife asked to speak with a manager and was told to take a seat. The manager walked by several times without acknowledging her so she got her keys and left. Had they told me when I spoke with TWO people that there were no loaners I would have rescheduled. Instead they wasted her time and treated her rudely. I've lodged a complaint with Acura about this dealer. STAY AWAY. read more

Great service. Visiting from Florida and had to have my Acura towed here. Excellent service rep Ryan Campbell took care of me. Car had to be left overnite, Ryan arranged for Alex to take me where I was staying. In the morning Ryan called and said car was ready, he then sent Alex to get me. Car was ready and cleaned. This dealership practices excellent customer service and should be proud of Ryan and Alex. Please give these fine young men my gratitude and thanks. Ken Pepper read more

We purchased our first Acura RDX ASpec on 9/7/2021 from Elite Acura in Maple Shade, NJ. We had the pleasure of working with Martin Dawson; he was knowledgeable, informative, helpful and kind, his follow up was also amazing. He called us to ask if we needed help with any of the features or had any questions. Sunny in finance was also a treat to work with. I highly recommend Elite Acura and Martin Dawson. We're thrilled with our brand new RDX, it's an absolutely beautiful vehicle. read more

Wish I could give no stars. The finance guy was a con man. Sales rep not much better. Unrelenting liars. Conned my son into accepting an interest rate 3 times higher than it should have been. When confronted by me the finance guy got belligerent. Thankfully he was able to refinance at a way lower rate. A rate the con artist and the sales rep said couldn't be done. Stay away. Far away. There are plenty of honest car dealers. read more

I test drove an Acura and was quoted a price. I then went to an auto broker who quoted me the same car from another Acura dealer for $1,000 less. When I spoke with my salesman at Acura, he magically offered to beat the broker's price. I did not appreciate Elite not giving me their best price first. I went with the broker. However, the dealer who the broker got the car from is about 40 miles away, while Elite is around 5 miles away. So, I decided to use Elite for service. I've only been there for service twice, and both times were forgettable. You drive into an enclosed bay. No one is there to greet you. Then you walk through a door to the service write-up area. Both times I've been there I waited many minutes before anyone even acknowledged my presence. I find that totally unacceptable. In fairness, I can't complain about the service itself or the help I received after the service in answering my questions. But I just can't get over my displeasure with the check- in process. This is my first Acura. My wife and I have driven nothing but Honda's for over 35 years. My Honda dealer, Burns in Marlton, NJ, is right up the street from my house and have provided an outstanding service experience since the beginning. I've learned that a Honda dealer can provide factory service for Acura's. Unless Elite cares to change their service check-in process, I will never go there again. read more

Last week, I bought a 2015 TLX and had the most amazing experience here. Gary is such a great person to help me with what I was looking for and make the whole experinece with buying a car so smooth. Thank you Gary M. I would also like to thank Harry for Bsing with me while I was there waiting for all the process. Thank you guys! read more

Husband and I have been on the search for a larger vehicle with a baby on the way. We chose an Acura MDX as our top pick. We stopped by Elite Acura in Maple Shade and saw they had a decent amount of inventory available. We went into the dealership and we were greeted by Jerry right away. To my surprise, he was not pushy or "salesy" (if that's a word) in any way which I was nervous about coming in. He was genuinely trying to help us the best that he could which we appreciated. Overall we had a great experience at Elite Acura. The paperwork process was smooth and quick. I would 10/10 recommend them to anyone looking to buy or lease an Acura especially from Jerry! read more

ANNOYED. they double booked me with one sales agent. he ran in between me and another customer while other sales people sat around. he emailed me one color. i go there at my appt time and of course it conveniently is no longer available and he tried pushing me to get another color. I sat there for 2 hours and got nowhere. i think car sales ppl need to remember buying a car such as an acura is a luxury not a necessity. Us customers dont have to buy a car, however they need to sell cars! sales folks here should be a lil more cognizant of that and the fact that people's time is valuable. read more

I had the absolute best car buying experience here today!!! My sales person was Gary. He was absolutely great!! Elite really worked wonders for me today. I walked out with a great deal and a brand new Acrua ILX. Everything about my new car, I love. Elite got me out a upside down loan, although I didn't have the best of credit or even a huge down payment. They made the impossible, possible. Gary treated me with so much respect, he was professional, friendly and so much more. He was an example of what every car salesman should be like. The whole car buying experience was painless, stress free and actually very smooth. I can't say enough about how great everything went and was today! read more

Great customer service! No pressure sales! When the price of cars comes down will go there for my next car!

Great service on May 2. Routine maintenance, oil change and tire rotation. DaQuan as advisor and Emily as tech did a great job. Timely service while I waited and the car was cleaned impeccably. Very personable and professional with no pressure tactics. Another great experience with Elite Acura! read more

I purchased a new Acura from Elite at the end of 2020. The sales person was amazing we had a great experience. I gave Elita 3 stars because of their Service dept; the inability to speak to someone actually at the dealership and the "we can't guarantee" loaners texts on the morning of my appointments. I tried to contact an a person physically at the dealership in Service with no luck. Even their third party told me that they tried to get someone to speak to me directly with no luck. I've tried 3 times in the last month to bring my car in for service, using their online scheduler and each time, morning of they text to tell me they can't guarantee a loaner. I had an MDX for 14 years serviced at another dealership and not once did a I get told they had no loaners. I don't have the patience or time to try and "resolve" this issue with them. I've gone back to the dealership that serviced my MDX. I called, got someone in the service dept at the actual dealership and had an appt booked for the next day with a loaner within 10 minutes. (That dealership always gets 5 stars from me). Elite is not the place to go if you are looking for a personable service experience after purchase. read more

This definitely was my lucky day! I was due for my B1 maintenance when I was about to leave on vacation but did not have the time to schedule the service so I scheduled it when I returned which happened to be a Saturday. I called early and spoke with Daquan and he actually remembered me from an earlier appointment. He fit me in on a very busy Saturday! He was so accommodating and honored my service coupon. I waited 1.5 hours just as he stated at my arrival. He was so helpful while I was waiting by texting me and then following up with me personally. I have used Acura service since 1988 and this dealership has my loyalty! read more

I took my RDX IN TO Elite Acura for routine oil change and had scheduled my appointment online the day before. Daquan had checked me in and promised the car within 1 1/2 hours. He also informed me of a product recall for telematics control. The car was serviced and ready to depart in 1 hour. Thanks Daquan for professionalism and great customer service! read more

I would've given more stars, but I always get the nagging feeling that car mechanics always somehow rip you off. I brought my car in for 60K mile service (dreading every mile I was driving before I hit around 60K miles). I asked for an estimate, and it came out to around $330 (this is minus the cabin air filter, which I already replaced, which took about 90 off). I figured, ok, $330, I can deal with that. I set up an appointment, and asked for a loaner car (complimentary). They set me up with a sweet 2009 TL type SH, fully loaded. I was happy, and it was pretty cool. Then of course, I get the dreaded phone call during the service. "Hey Mr. Lee? You're going to need to replace your rear brake pads. They're at 5% of life left, so we recommend you get them replaced ASAP. Also, your drive belt is fraying a little." I ask "How much?" He responds, "The drive belt will be $199, and the brakes will cost about $350." I say fine. Because really, what can I do? I get there and my total bill is $1056. Luckily I had a $100 off coupon (whoopty doo, I expected to pay only $330 =( ). If I could rate their service, I guess I'd go to 4.5 stars, the guy was really nice. But of course, they are a dealer, and I just feel that they screwed me. I remember 4 years ago I replaced all 4 of my brakes/rotors and that cost me $500 at Sears. How come just the rears cost me $435 here? (I had a 94 Accord, so maybe they're cheaper to maintain?). Take care of your cars people!!! read more

Was looking for an Acura, and this dealership told us that they had the car I wanted. When I drove there (about 45 minutes in the pouring rain), they said that they didn't have that car, actually. When the salesperson called to follow up, she got my name wrong and offered to set up an appointment for me to drive back to see the car that had "just arrived." I declined and would suggest to others that they think twice before visiting this dealership. read more

Well after a few weeks the GM Michael DeMarco from Elite Acura contacted me on October 8, 2018 and offered to repair the oxygen sensor for free. I had purchased the sensor to fix myself but Elite Acura fixed it for free and even gave my husband a loaner for the day. I rarely post comments but was very upset when it seemed I was "duped" into buying someone else's problem, but Elite Acura made good and I wanted to give credit where credit is due. Now that's customer service! Thank you Christine Champlain read more

I would have given them 5 stars, however I went to them because I bought my last MDX there back in 2013. I bought a 2011 MDX on 12/3/2015, and they still haven't transferred my tag to the 2011 MDX from my old 2007MDX. It is now 1/14/2016 and I am on my second and last temp tag, which expires 1/31/2016, I need my vehicle to be able to go to the VA Hospital in Wilmington, since I'm a Service Connected Disabled Veteran, And not to mention I'm paying $487.00 a month for this vehicle. If nothing happens by 1/22/2016 I'm filing a complaint with the NJMVC dealer Bureau. I have called the dealer 12 times only to be sent to Voice mail, and I haven't received a call back. I just called my salesman he said he will call me back in 30 and that was 1 hour and 15 minutes ago. My wife just informed me that when we did the test drive there was a big red sticker in the upper left hand window that said "NOT FOR SALE." I just found out that Elite Acura did not have the title for this MDX on Premises when they sold it to me. I'm filling the complaint today I'm not putting up with this shit. read more

This place is an Acura Dealership run by a bunch of used car salesmen or sub-prime mortgage officers. I am in the middle of purchasing a car with another reputable dealer near my home. I have already struck a deal that I was pleased with and the only detail we were working out was the trade in value. My car was in an accident years so the trade in value was less than what I expected. I put the purchase on hold to see if I could get a little bit more for my trade by selling it myself. The guys at Elite got a hold of my information from cars.com and repeatedly contacted me. I cordially told them that I was not interested and that I wanted to try to sell my car first, but they kept making promises and told me that if I came in they will make me an offer I couldn't refuse. So I reluctantly went there to see. After I arrived, they sat me down and asked me how much I was planning on putting down as a deposit and that I would HAVE to buy the car tonight or they will withdraw the offer. I asked them for their offer on the trade in and they offered $500 more than the other places. This is AFTER I told them that it wouldn't be worth my time to go there as I know due to the accident that my car wouldn't yield a trade in value near what i wanted to get. Then the manager (Mike) proceeded to exercise his used car sales tactic on me, trying to make me feel guilty about all the trouble they went through to find a buyer and the getting this car ready for me... blah blah and even getting nasty with me stating that my expectations were crazy and that I had to take this offer. Clearly they failed to understand the buyer. Prior to the Sales Manager (Mike) sitting down to try to wow his staff with his "amazing" sales skills, Gary sat me down and asked me a list of questions that his manager apparently dictated for him on a piece of paper and was asking me these questions while he was reading this paper. Gary didn't exactly instill confidence nor any professionalism. In spite of all the valid questions that Gary asked, Mike failed to understand why I was looking to trade in the car. Mike failed to understand where I was in the thought process and mistook me for a person who was impulsive and wanted this car right away. Eventually I will have to compromise and pay more than I want to, but I wish to do this after I have had a chance to think about thing for about a week at least. This sales tactic to trying get you to come in and badger you to make this choice tonight right away and make your compromise NOW! has no please in a high end dealership like Acura. The showroom at Elite Acura is a disgrace compared to others. Sales people there treat you like they are in Boiler Room selling junk stocks. Acura should investigate this place and either shut them down bring in all new staff and build a new more inviting showroom. read more