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    Performance Home Medical

    1.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    3 days ago

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    Samaritan Health Services

    Samaritan Health Services

    1.7
    (3 reviews)
    9.0 mi

    This is specifically about the part of Samaritan Health Services that provides cpap equipment. Was…read moreany of my experience good? I suppose one or two things - a couple of the techs were nice and helpful- but no one could return a phone call. I've had a cpap machine for 14 years with a different company, which I only left because my insurance made me. I had zero problems in that 14 year period, and I had two machines that lasted 7 years each - and the water reservoirs had no problems. This water reservoir leaked after a couple of months. I left several messages with a receptionist who said someone would call me back. Didn't happen. I finally called on a weekend and the weekend guy got me to someone who got me a replacement. Then the machine itself started emitting a high pitched whine - constantly. These machines cost around $1400 to $1500 each and at that price ought to work without trouble. They don't. That machine was replaced, and I only had to make 3 phone calls before someone called me back. It came with a new reservoir, which after a few months began to leak - exactly like the first one. Again I phoned repeatedly, without a call back, and finally went to the office with my water reservoir in my arms, and was told by the receptionist that "the supervisor is in a meeting" and all the "respiratory techs were also in a meeting." Imagine my surprise to see one of the techs come out to speak with a patient, and a woman pass through the reception area who I later learned was the supervisor. I phoned the main Samaritan office and complained. Then I got a phone call from the cpap supervisor, telling me to come pick up a new reservoir. I was asked to speak with a tech, who told me that this was all my fault, including when the machine was squealing. I think after 14 years, and no malfunctions, I know better. The word "supercilious" is a 5 syllable way of saying "snotty." If you can get your insurance company to let you - do not use this service. Some insurance companies will give you an exception and let you use another company - do it - it will be a much better experience. They didn't have their act together a year ago - they don't have their act together now. Some customer service training for the supervisor and staff (every receptionist I dealt with was pleasant and tried to be helpful it's the tech staff and supervisor who need some work) might help - returning phone calls would be a good start. Attitude and help might be another place to work on.

    Considering it is a new facility bed and chair in room very uncomfortable. Sparse not cozy guess…read morecompetition is not an issue. Staff friendly. Called to say we would be late (as directed by instructions) whoever I spoke to did not relay the message fortunately they did not give the appointment away. Had to sit for two hour to wait to be set up prior to going to bed for test. Poor tv station selection. Hair in shower. Ick. When we made appointment we were told ( by doctor) that someone would address results. Next morning no one knew what was going on. You folks have process problems

    Willamette Sleep Center

    Willamette Sleep Center

    2.2
    (16 reviews)
    24.3 mi

    The dr. Was so rushed at the consultation, didn't listen, talked over us, interrupted us, didn't…read moregive us a chance to ask questions, and got up and left. Which was so odd.... but the nurse was a little more informative! Then after my child's sleep study, he invested 2 minutes into our appointment total, including asking why we did a sleep study, saying she had no issues with apnea... and said her issue is a stressful house because she slept okay there. What a joke!!

    I was so traumatized by this visit, that I still have nightmares. The tech was asking me personal…read morequestions the whole time he got me ready for my sleep study. Told me it was a good thing I was doing this or I would die. Seriously! Then, two times during the night, I woke up to him in my room, moving my blankets. Both times he said the equipment showed that I was sweating. I was not, the room was cool and I was not perspiring at all! It totally creeped me out. Maybe if I had been sweating that would have been one thing, but, I was not. (Are they supposed to come in and move blankets? Ever?) So, I woke up those two times, and once to use the bathroom, but curiously, my sleep study report said I slept through the night without waking up. I never went back for my follow-up visit. I really cannot express enough, how disturbing it was waking up to him beside my bed, messing with my blankets. I really wish I knew if that was normal practice.

    Performance Home Medical - medicalsupplies - Updated July 2026

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