I have written harsh reviews for Gould's Discount Medical in the past. I decided it was about time…read moreto update my review and raise my rating of this business. I still can't give it five stars because there are a few things that this business really needs to improve upon. This Spring /Summer I was trying to get all the medical equipment that I would need after my total knee replacement. I had recommendations from my Physical Therapist and also from the Orthopedic surgeon's office. After doing some research I knew that I needed a bariatric foldable walker, and a bariatric bedside commode. Originally I thought I would order them online. My husband and I decided to go to Gould:s not to purchase from them but to see in person the items we were thinking of ordering. Upon arrival at the store there was a single file line formed to be waited on. Not knowing if the line was for oxygen patients we asked at the register if we could look at the different walkers and commodes. The clerk nicely advised us to get in line. OK, but we were still planning on just looking and not purchasing at this time. By the luck of the draw when it was finally our turn we got a really nice gentleman. We first inquired about bariatric foldable walker. We didn't indicate we were not planning on buying it at that time. Our reasoning for this was I had assumed they would be higher priced than the internet. The gentleman went away to a back room for a few minutes and came back with the walker adjusted perfectly for my height. It fit me perfectly so we sat down to find out how much it was going to cost. The first step the employee took was to check if my insurance would allow an outright purchase or would it need to be a rental. After pulling up my information that was stored in their computer and updating my insurance info it turned out I was allowed to purchase it. So it turns out that the walker that was priced $154. would only be $99. which was the negotiated insurance price. Then the gentleman calculated my co-pay and it turned out my out of pocket price was $4. total. What! Of course we would buy it from them. The only catch was they needed a prescription from the doctor to qualify. We left and I contacted the doctor for the prescription which was faxed to Gould's. Then the bad news came. An employee from Gould's called and said my insurance would not cover the purchase because I'm not 300 lbs. It's true I'm nowhere close to that weight but my body shape doesn't fit the small walkers. If we bought it from them I couldn't even get the negotiated price. Unfortunately enough days had passed and time was of importance so my husband said we should just go ahead and buy it. When we went back and went to the check out register the price wouldn't pull up so the clerk called a supervisor over. The supervisor just pulled a price out of thin air so it was close to the insurance negotiated price of $99. I am frustrated but I also can't fault them that my insurance only caters to people over 300 lbs. I wish the person that initially handled our inquiry knew that was going to be a problem. Note: I never got them involved in the bedside commode because I found the perfect one online.

I had surgery & was billed by them as Self-Pay. They are the Only bill that was incorrect as I have…read moreinsurance. Contacted them repeatedly for months. I kept telling them to submit to my insurance & was assured it would be but of course never was. Spoke to my insurance to see id submitted & never was. Of course 7 months now & just received another bill. Terrible customer service!!!! Billing department Never follows through!!!