A Wonderful Agency You Can Grow With!…read more We have been extraordinarily happy with Ms. Leigh Roberson and her team since they began helping us before the birth of our first child in 2021. Ms. Roberson and her team have been wonderfully helpful not just with the initial nanny search, but with our continuing, ongoing child care needs of all kinds. Elspeth is a internal medicine physician who specializes in geriatrics. I'm a kids cancer and gene therapy doctor at Levine Children's. We both have the honor of trying to help patients struggling with severe and complicated medical challenges - often resulting in unpredictible and unexpected work hours and on-call weekends. And our medical training meant Elspeth and I didn't start having children until relatively late in our lives. When Elspeth and I were lucky enough to begin our journeys as parents, our own parents are too medically frail themselves to be able to help us with our newborn children, and our other family too far away. Ms. Roberson and her team have been incredibly supportive and helpful from the very, very beginning. Neither Elspeth nor I knew anything about hiring a nanny: Ms. Roberson walked us through every step, including helping us with arranging the necessary payroll, tax witholding, and health insurance paperwork to do it all right. Ms. Roberson helped us recruit nanny candidates from across the country with substantial experience, from which we selected J, our amazing nanny who has been our primary nanny ever since our first child was born and continues with us to this day. But more than that: Ms. Roberson also helped us recruit skilled, experienced and caring temporary newborn care specialists at the very beginning, to help us with the most time-intense early days of our baby's life (since again, we have no family nearby or medically able to help, and we both continued to have clinical duties throughout). Their expertise for us as brand new parents was extremely, extremely helpful. And in the years since, Ms. Roberson and her team has continued to routinely help us with substitute and last-minute nannies to help us, when our primary nanny got sick, or when clinical duties suddenly required unexpected weekends caring for patients instead of being at home with the kids. Having the help of Ms. Roberson and her team to provide caring, capable help whenever our patients needed our help, has given us great peace of mind as we take care of the patients who depend on us. I highly and strongly recommend Ms. Roberson and her team, not just as a service to recruit one's first nanny, but as an agency that can continue to help you with the entire continum of child care help. We are very lucky to have her and her team. Thank you, Leigh!

I was recently placed as a nanny by Family First…read more   From day one I was impressed!  Not only did I feel respected and valued as a prospective nanny for their agency; but as a parent myself, I was very pleased to see how extremely thorough the vetting process is for a nanny to be hired through this agency.  I am an experienced early childhood educator and came prepared with a background check that qualifies me to work in the state of North Carolina with children; but Family First still wanted to conduct their own background check in addition to that.  This is just one example of how important it is for Family First to select the best and most qualified nannies for their families.  I thought the process of screening and interviewing was intensive and involved, but I always felt respected while working with them.   I can really tell there is a personal and passionate team at Family First.  There is genuine heart behind their work; and it shows!

Extremely professional and very quick. They even helped with mailing and making sure the…read morefingerprints were perfect for them to be accepted. Obi was the best. Thanks again!

Initially I was frustrated because no one had arrived for my appointment after 30 minutes. Come…read moreto find out they had some unavoidable logistical problems with another client. Anyway the manager came in ON HIS DAY OFF to take care of me. He apologized profusely for the delay and did not charge me anything as a way of making it right. I was very impressed with his professionalism and thoroughness. I would definitely use their service again.