I dropped off a vehicle at Hudson Autowerks for a diagnostic. After 3.5 weeks, the vehicle had not…read morebeen inspected or diagnosed. Both the vehicle owner and I reached out several times via text and in person for updates, but received no clear communication. Eventually, Matt, the owner, stopped responding to my messages altogether and gave the vehicle owner vague excuses about being a "one-man shop" and "too busy." When the vehicle owner went to retrieve the car, Matt handed him the keys--but still had not provided any professional diagnostic report or service. As the owner attempted to leave, Matt blocked his vehicle in and demanded payment for a diagnosis that was never completed. Shortly after, Matt contacted Campbell's Towing, who illegally towed the vehicle. Matt continued to demand payment and used the towing company to try to collect $150 for services never rendered. When I arrived, the situation had escalated. Prior to filing a tow hearing, Campbell's demanded $150 to get the vehicle. (Audio recording is available) After filing a case in tow court against both Hudson Autowerks and Campbell's Towing, Campbell's increased their fee to $345.18 to release the vehicle. Ultimately, we won the case and were awarded the full $345.18 and related costs against Hudson Autowerks. This experience reflects a serious lack of professionalism, communication, and ethical business practices.

Matt iis just not a mechanic, he is a magician. He has kept my little Passat TDI in tip top shape…read morefor years. Wish there were more people that believe in attention to detail like Matt does.