We needed an appraisal for our insurance schedule, and I liked that Torbeck's primary focus is…read moreappraisals vs. jewelry sales. We had a very positive experience with Douglas. He is knowledgeable, thorough and customer focused. He ensured all of our questions were answered, communicated all steps in the process and completed the appraisals within a few days. Wouldn't hesitate to contact him again if the need arises.

Had an appraisal done of jewelry and silver flatware for an estate. The whole process was very…read moreconvenient. Douglas came to my office and was well prepared with everything he needed to do the appraisal. He is very professional, knowledgeable, and personable. Highly recommend.

Juan was so helpful in giving me a detailed valuation on some jewelry that I am gifting to my…read morerelatives. I called first and he said come right in and it took him about 20 minutes to evaluate 2 diamond rings while I watched and waited. His charge was minimal and I appreciated how he paid attention to detail. Would highly recommend! Thanks Juan.

Super impressed! I shopped around, starting and ending with Lake Zurich Jewelers and they knocked…read moreit out of the park. I went here for my wife's engagement ring and was so happy with the quality and customer service that I also purchased two wedding bands, and a pendant/necklace. Each item was completely custom. We were working with a tight deadline a couple of times and they delivered each time. A big thank you to Juan Sr., Juan and Carlos for working with me through this very special purchase. An overall great experience. Real jewelers. Real people. Real quality,

Best experience I've had with a jeweler. Customer service is A+ and I can't emphasize enough how…read morewelcoming they are the minute I walked in. Dan and Roman are the best! They are honest, knowledgeable, and absolutely know their craft! I brought in a vintage diamond and they helped me select the best mounting within my budget. It turned out simply beautiful! Thank you so much!

Absolutely excellent customer service that is very rare to find these days. They fixed a diamond…read morependant for my wife and rushed the repair so that she would have it back in time before she would deliver twins. I mistakenly came to the store 30 min late to pick up the item, and even though the staff was ready to leave, they still stayed a few min behind to get me the pendant. The finished repair looked amazing and the item looked even better than when it was brand new. Even though this was a tiny repair, they have earned my business for all future jewelry needs. Highly recommended and can't say enough good things about them.

Wonderful service and cute dog in store. I had a great time and she was very helpful and kind…read more Highly recommend.

Walked in on a Tuesday afternoon. I was immediately greeted. I let the owner know I had a knot in…read moreone of my favorite necklaces, a Christmas gift from my husband, which he purchased from a jeweler when we lived in Elgin. The owner was able to remove the knot and refused to charge me anything. That kind of customer service is hard to find these days. Consider supporting a local business with wonderful customer service.

Second review for Arthur and 1 month late-- he is amazing!!! I cried and hugged him when I picked…read moreup my "new" engagement ring. I had my grandmother's wedding band that (due to age) had fallen apart. I asked Arthur to design a ring using my engagement diamond and use the baguettes from her ring. Totally trusting that he'd create something amazing- he exceeded my expectation and I left with a ring that has received several compliments! Do not hesitate to give him the opportunity to give you an amazing experience!

Very nice place. Very knowledgeable and helpful. Fixed all my jewelry and very go rates.read more

"Shirley and Tim" have repaired many jewelry pieces for me. It is also my "go-to" store for new…read morejewelry at fair prices. TC is in Vernon Hills Illinois.

He did a wonderful job on my rings would recommend T C Jewelry in a heartbeat . Taking my jewelry…read morefor an appraisal.

They were very professional and fair. They took the time to evaluate the collections that I sold to…read morethem.

I've bought and sold to CCC. Honest place, good prices, staff willing to take time to chat.read more

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.