Best experience I've had with a jeweler. Customer service is A+ and I can't emphasize enough how…read morewelcoming they are the minute I walked in. Dan and Roman are the best! They are honest, knowledgeable, and absolutely know their craft! I brought in a vintage diamond and they helped me select the best mounting within my budget. It turned out simply beautiful! Thank you so much!

Absolutely excellent customer service that is very rare to find these days. They fixed a diamond…read morependant for my wife and rushed the repair so that she would have it back in time before she would deliver twins. I mistakenly came to the store 30 min late to pick up the item, and even though the staff was ready to leave, they still stayed a few min behind to get me the pendant. The finished repair looked amazing and the item looked even better than when it was brand new. Even though this was a tiny repair, they have earned my business for all future jewelry needs. Highly recommended and can't say enough good things about them.

The only place I will go for advice, cleaning, or purchasing of jewelry. My family has been going…read morehere for years. Jon is an expert who you can trust to give you the best advice as well as fair advice. I recently asked him to replace a diamond on my wedding band, and he told me all he needed to do was rotate the diamond. He could have easily told me it needed replacement, which would have cost me way more, and I would have had no idea. He is honest and dang good at his job.

I began researching jewelers in the area to resize my engagement ring and found TDC on Yelp. They…read morewere the first place I called because I saw Jon takes the time to thank reviews--I thought that was awesome. When I called, the first thing Jon did was talk me through the process of resizing a ring based on the metal type and style. He was very informative and kind. I called a couple of other places and immediately knew Jon was the go-to person. I took my ring in a few days later. The building did through me off (it's a big office building, when I expected a stand-alone store. Just FYI incase you think you're in the wrong place.) Inside of the store had a great atmosphere and Jon again was super helpful! The ring was ready in 4 days and when we picked it up, he also helped us look through some wedding band ideas for my fiancé. We may go back to get his band from TDC. If not, we know we have a jeweler we can trust for future needs. Thanks for a great experience, Jon!

Looking for diamond stud earrings and went to see Will because he's helped me before. He is…read moreextremely knowledgeable, very patient, and offers plenty of alternate suggestions to make sure I find the piece I love. Outstanding Customer service. So friendly and helpful!

Rolland's Jewelers staff are always professional and helpful. Ian ... helped us with finding an…read more50th Anniversary Gift ... Bracelet and Watch. Such a nice young man and very knowledgeable about Tag watches.

I needed to resize my engagement ring so I was looking for a place in the area. This was the closes…read moreone that popped up on apple maps so I gave them a call to get a quote. They were SO nice and answered all my questions at length (even unrelated ones to resizing) that I felt like they actually cared. And they do! I ended up using their services and am SO happy. Will definitely be back and recommend it to everyone!!

MCJ always has exactly what we're looking for. The owners are so helpful and absolutely delightful…read moreto work with-- and they were great when I asked them to be "in" on a sneaky surprise when I came shopping with my husband! The store isn't so large that it's overwhelming, which we love-- but they have a great assortment of options even with the smaller footprint. And they are wonderful about repairing jewelry quickly. This jewelry store is a neighborhood gem!

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

I never imagined I'd be writing a review like this about my engagement ring, but after years of…read morefrustration, I feel other customers deserve to know what my experience has been. My engagement ring has now been repaired four separate times because the same stone continues to fall out. After the most recent repair, the stone stayed in place for only two weeks before falling out again. At this point, it's obvious that the underlying problem isn't being fixed. The employees at the Schaumburg location have always been kind, courteous, and have genuinely tried to help. Unfortunately, they're limited because warranty decisions are handled by a third party. The Vernon Hills location, on the other hand, has been incredibly disappointing. Most of my questions were met with, "I don't know," and I left feeling like no one was interested in finding a real solution. What was especially discouraging was having the manager tell me that this particular stone is simply going to continue falling out forever. I couldn't believe that the proposed solution to an engagement ring was to accept that it will repeatedly fail instead of permanently fixing the underlying issue. I was told my ring is a Verragio design and that it's "delicate." I was also told that Rodgers & Holland no longer carries Verragio. If a setting is known to be delicate enough to require repeated repairs, customers deserve a permanent solution--not the same repair over and over again. An engagement ring should last a lifetime, not require constant trips back to the jeweler. I was told the warranty will continue covering repairs until the total repair cost reaches the value of the ring. When I asked how close I was to that limit, no one could give me an answer. How am I supposed to make informed decisions when the company can't tell me where I stand? I was repeatedly encouraged to attend one of the "Restyle" events, but the buyback program felt misleading. While they'll offer credit toward a new purchase, you're expected to spend roughly double the value to qualify. Why would I invest even more money with a company that hasn't been able to properly repair the ring I already purchased? At this point, I've completely lost confidence that this ring will ever be repaired correctly. In my opinion, it needs to be sent back to Verragio for a true factory repair or replaced entirely. Resetting the same stone again and again is not a solution. What makes this even more frustrating is that every time I pick up my ring, I'm told it meets "factory standards." Yet I can clearly see that replacement stones don't always match the originals. Some have appeared smaller or noticeably warmer in color. They may look fine under the jewelry store lights, but once I get home, the differences are obvious. An engagement ring is one of the most sentimental and expensive purchases most people will ever make. Instead of enjoying mine, I've spent years worrying about when the next stone will fall out. After years of repairs, countless trips to the store, and hearing "I don't know" more times than I can count, I've completely lost faith in Rodgers & Holland. A company selling luxury jewelry shouldn't normalize a ring that repeatedly loses stones or tell customers that's simply something they'll have to live with. Save yourself the frustration, the wasted time, and the disappointment. There are jewelers who actually stand behind the quality of what they sell. Rodgers & Holland has proven to me that it is not one of them.

had a very disappointing experience at Roger's & Hollands in Vernon Hills. I came in with my…read moreboyfriend's mother to look at engagement rings, which should have been an exciting and special moment. When I told the sales associate that I was looking for engagement rings for myself, she simply pointed to a section and said they were "over there." That section turned out to be entirely lab-grown diamonds. When I politely asked if they had any natural diamond rings to view, her attitude immediately changed. She responded in a dismissive tone saying you "get more for your money with lab-grown diamonds." I explained that I understood but still had a personal preference for a natural diamond. Instead of being helpful, she seemed irritated and said they could only show us the ring setting and then the diamond separately. We agreed to see them. My boyfriend's mother, who is elderly and speaks English as a second language, was trying her best to understand whether the diamonds were "real" or "fake." Rather than responding with patience or kindness, the associate became visibly annoyed and spoke to her in a condescending tone, saying, "This is a real diamond, it's just made differently than a natural diamond." The way she spoke to my boyfriend's mother was completely unacceptable. Jewelry shopping--especially for engagement rings--should feel welcoming and respectful, not uncomfortable or belittling. Between the dismissive attitude and lack of professionalism, we quickly realized this store did not value our business and chose to leave. I would not recommend this location if you're looking for respectful customer service or guidance during such an important purchase.

We'll see what happens when I return to see if they could get a hot mess of tangled necklaces…read moreuntangled. Based on all the reviews Ive seen of this place, it's either hit or miss. I came into get my wedding band and engagement ring cleaned and inspected and all went well but then I asked if they could untangle necklaces. They said they could and boy, did they have their work cut out with my tangled mess but I believe in miracles so we'll see. When my fiance and I initially walked in, there's definitely an air of judgement that isn't good and you can feel it. Eyes on you and following you like dangers, it's quite uncomfortable. At least they cleaned my rings but we'll see what happens with the necklaces. The prices they change are exorbitant but we'll see if their work lives up to the hype. As I hadn't mentioned earlier, this wasn't my first time here but last time I was here, the customer service and all around environment was nice and welcoming. Today was a different vibe and it was quite a shame...

Disappointing Customer Service Experience- Jared Store #567 in Vernon Hills, IL…read more I visited Jared today to have a diamond replaced in my wedding band for the second time, as well as to have my Pandora bracelets cleaned. I have been a loyal Jared customer and have purchased both of my wedding bands from Jared. In total, I have spent more than $30,000 with the company, which is a significant investment for me. Unfortunately, my experience at this location was extremely disappointing. The associate I spoke with, who was of Asian descent and wearing a blue suit, refused to clean my Pandora bracelets (I sincerely hope she was not the store manager!) She told me that she could sell me a jewelry-cleaning product but could not clean the bracelets in the store, despite the fact that I purchased one of my Pandora bracelets from Jared. I then offered a reasonable alternative. I asked if she could simply remove the charms from the bracelet so that the bracelet itself could be cleaned. The bracelet was not even half full of charms, and all of the charms were Pandora charms. Despite my willingness to make the process easier, she still refused to assist me. What made the experience even more concerning was that when I asked the associate for her name, she refused to provide it. I found this extremely unprofessional and unsettling, particularly given the way I felt I was being treated throughout the interaction. As a customer who has made a substantial investment in Jared, I expected to be treated with courtesy, respect, and dignity. Instead, I left the store feeling dismissed and unwelcome. As a woman of color, I was particularly disappointed because I had hoped my experience with this establishment would reflect an environment where every customer is treated equally and respectfully. I understand that there may be company policies regarding cleaning Pandora jewelry, and I would have been willing to accept a simple explanation of those policies. What I found unacceptable was the manner in which I was treated and the refusal to provide basic customer service. I sincerely hope Jared management reviews this interaction and addresses the situation appropriately. Loyal customers should feel valued, respected, and comfortable when visiting a store where they have invested their hard-earned money. Unfortunately, I did not feel that way during my visit today.

5 STARS IS NOT NEARLY ENOUGH…read more First off the service from everyone is amazing. I've been going to this location since before Bay Area Diamond Company took over. The prior owners set a really high bar on customer service. I wasn't sure if the new owners would be able to meet the expectations the prior owners had set. I don't know how they do it, but they EXCEED the prior customer service even. I'm not one that is great with "Hallmark" holidays, but I know they are important to my wife. Bri from Bay Area Diamond Company ensured that I was able to surprise my wife with an amazing gift this y ear for Valentine's Day! My wife was in for her free inspection and jewelry cleaning in January. My wife was browsing and Bri secretly messaged me my wife's favorite selection. That alone was incredibly valuable, BUT Bri did even better. Bri helped encourage me to come in by providing very friendly reminders that Valentine's Day was fast approaching. I was swamped with work, so Bri continued to help further by offering to drop off the gift (along with the free dozen roses from their promo) at my work, so there were absolutely no excuses to not completely WOW my wife. Needless to say, my wife was blown away when she received the gift. She couldn't figure out how I knew her favorite selection. :) I had to reveal that Bri was my secret weapon. Thanks Bri for saving the day!

I brought in two pieces of jewelry to be repaired. One was a very delicate diamond cut gold…read morebracelet which broke about 2" from the clasp. The other was my diamond wedding ring set in 14k gold. They examined the ring & determined 2 prongs were broken off as well as 2 cracks in the gold band. They repaired the bracelet & the ring making them brand new again. The sparkle was blinding & I am forever grateful for their expertise & excellent customer service. Note: All repairs are done 'in house' so there is no chance of lost merchandise in the mail. Visit this jeweler & you won't be disappointed!

I visited the Buffalo Grove location and met with Kevin after seeing an Omega on the Chrono 24…read morewebsite. I ended up purchasing the watch. I would definitely shop there again!! I highly recommend Burdeen's Jewelry and Kevin provided excellent customer service!

When looking for luxury watches, Burdeen's in Buffalo Grove is the destination. My fiancé and I…read moreworked with Evan on purchasing a Grand Seiko watch for our wedding. Burdeen's is the sole authorized dealer in Chicagoland for Grand Seiko watches so we knew this was the place to buy. They have a large display in store to try on many of the watches in stock. Evan was knowledgeable about the craftsmanship that goes into the watches, the backstories of inspiration for each, the mechanical differences, elaborated on the brand's warranty, gave suggestions on how we could best purchase the watch, and handled procuring it in a timely fashion. He was easy to work with, very personable, and made our whole experience great! We cannot wait to work with him in the future as we build a collection!

One star is far too generous. My fiancee and I had nothing but problems at this location. I bought…read moreher engagement ring at the gurnee location, and made the mistake of trying to get the wedding band at this location. The staff would tell us a day when the ring would be in, and it would always be incorrect. The staff would say they would call us for xyz, and then would never call. Ultimately they cost us getting the correct wedding band for our wedding. They compensated us with discounts, which we used at the gurnee location. However, the fact that my fiancee was not able to receive the correct wedding band to go with her ring is inexcusable. Mind you, as soon as we went to the Gurnee location we had ZERO problems.

Melissa's customer service was amazing. She was Very nice and professional! She did a through…read moreinspection and cleaning of my six pieces. I always have a positive experience at this Kay's. The folks are always friendly and knowledgeable. Keep up the good work.