Absolutely horrific hospital to go to. These people do not care about anyone, and blonde male in ED…read morejust laid back in his chair and made a joke about how the ambulance didn't help my mother, and so I mentioned how he wasn't either.. as he was sitting there chatting about food and laughing. It's an EMERGENCY department, show some urgency! The women at the waiting room desk, with not another soul in sight just looked at me lost and had no customer service whatsoever. This place is a joke! After waiting around for no reason they finally come into the room to tell us they don't have the equipment for the problem my mother was having! Why did the ambulance even bring her there? No communication at all... Hickman county emergency services are a joke all around.

This is the most pathetic hospital I've dealt with in 20 years. 89 year old w…read moreMother is brought in and we spend 5 hours waiting for her to get some care. While waiting for nearest available room, in Oregon OH at St Charles, mom was left alone for hours. Already dehydrated, we asked repeatedly for water or ice chips and never got either FOR 5 HOURS! Only one "Doctor" on duty and never saw them. Finally opened door so they had to hear her cry too! AVOID THIS PLACE!

I found myself an inpatient at TriStar Horizon (NO, I'm not contagious!) They've taken pretty good…read morecare of me here. I'll break things down into pros and cons: Pros: 1. Everyone here is super-nice and respectful. 2. My privacy has been respected. I mean, they keep the door shut when you're buck naked in bed, or having a procedure performed. 3. Everyone is genuinely interested in helping you recover your health so you can get back to your life. Cons: 1. Sometimes when you use the call button to summon some help, they might forget about you. (I'll grant that you might be trying to reach someone when it's super-busy, but this happens more often than I'd like to see. Surely there's a solution to this problem.) 2. The menu is BORING! There are only so many days a person can eat overcooked scrambled eggs and tough turkey sausage. Thankfully, you have a little wiggle room if you can get hold of their "Menu at a Glance" which has a few different options you can request by calling down to the dietary office. 3. I use CPAP therapy, but I was only allowed to use a hospital-approved machine. A very loud hospital-approved machine with a very ill-fitting face mask. I mean, it got the job done, and I didn't suffocate in my sleep, but... That's all I can say about that. All in all, it's been a good stay, if you can forget you're in a hospital. I realize that everyone's experience with TriStar Horizon may differ. We've all heard the horror stories about different facilities. As for my experience, it's been pretty good, no horror stories and only a few minor inconveniences. No major complaints. I'm happy I chose to be treated here. And I recommend them.

I had the absolute best care earlier today at the emergency room. Everyone from the receptionist,…read moreto the nurses, CT, ultrasound and even billing were great. They were so busy, but every staff member was friendly, knowledgeable, efficient and accommodating. I highly recommend Tristar Horizon. Thank you for all yall do!

Fast caring and knowledgeable. I have been there several times. They helped save my life! Thank all…read moreof you for helping me.

The only ER in Dickson worth rushing to! I have been to this ER a several times in the past few…read moreyears and my husband has been here twice. Response is immediate when needed and care by far the best. The dr's have been both knowledgeable and personable and the nurses are the best by far. Being a retired RN of 30 yrs., with 25 in nursing management , I feel I am more than adequately able to notice and recognize not only good nursing care but excellent . I am sorry for whomever judged your facility a 1 but you definitely do not deserve that! Thank you for everything.

It's a hospital...what can I say? Small town hospital, so folks were friendly.read more

I went in due to a fall. My finger was going backwards when touched the gave me a xray. I was told…read moreit wasn't broken and to go to bone and joint if continued hurting or didn't stop going backwards. I explained that doesn't make sense to me. I received nothing for pain or anything. I left and didn't know none and joint had and emergency walk in come to find out I have 2 ligaments that are detached. Now I have to have surgery for repair. I feel like the quality of care is a 3 out of 10. I went due to pain and left hurt with no answers and had to ask after sitting so long to get my paperwork to go home

A little over a year ago I went to emergency room struggling to breath and a rash that started from…read morea burn . This was on a Saturday. They could not diagnose an asthma exacerbation OR a case of shingles. I walked back out with nothing but a prescription for some cream. I continued to struggle til Monday when I could see my REAL doctor, the pulmonologist . Then today, my pulmonologist sent me to get a nasal swab ( respiratory viral panel) at this hospital. She said to go in admittance, I did. They sent me to ER , I go to ER and they insist on ADMITTING me. OK. So she get vitals and does the swab then tells me to sit back out in the waiting room. I said what for, I just needed a test done, she said you still have to see a doctor. I wait. We are talking about the hospital....................... She comes and gets me and takes me down to the back hall and sits me on a bed , IN THE HALL. When does a doctor come see you IN THE HALL ??? He told them what I had continued to try to tell them. I didn't need admitted, it was just for a test !!!! So I wait longer for them to un-admit me... and wait. Finally someone comes to tell me the nurse was "working on it". WORKING ON WHAT ??? There was nothing to "work on" except the extra work they caused themselves. This has become a totally incompetent hospital. Oh, you thought that I was done...nope. after I finally walked out, they call me and I answer. She said I needed to come back in TO ADMITTANCE so I wouldn't get charged emergency room visit. I'm sick, struggling to breath with every step , mind you. I go back in ADMITTANCE without my paper orders anymore cause the nurse kept it , so I give my name and the long story. She has to get on the phone to find out what's going on and the AGAIN tells me I need to go....nowhere, I'm done with that run around game , where I'm taking my sick self is HOME !!!!​​

this was the worse experience I have ever had!! my 22 week pregnant daughter and I and her sister…read moreand boyfriend went to have her checked out cause she was in major pain. they were so slow and the security guard tried to kick my 16 year old daughter and the 18 year old boyfriend out cause he said they weren't of age so I leave the room with my pregnant daughter and went to see what was going on and told him they were with us and the nurse put them in there and he said they had to go cause they didn't know who I was (the mom) and why they were at the hospital. I told him what was going on and he told me I could leave his hospital too. I told him I needed to speak to someone else so I did she took his side her name was any.

My husband has been in the hospital for over a week, in ICU, and his care has been outstanding! My…read moresincere thanks goes out to Ms Ariel and Ms Stephanie for all they have done for him. Their compassion, empathy, and all round great care is truly above and beyond. We would like to thank the whole staff in MICU! The O'Reilly's

Longest waiting period i've ever sat through for an emergency. you might as well die in the waiting…read moreroom. woman at front desk is a b*tch. sorriest hospital I've ever been too. people are leaving with medical emergencies because they dont want to wait 8 hours to be seen. they always have full rooms and very un organized. people are literally sitting in here crying in pain. i have to work tomorrow and people have others things they need to do besides rot in the waiting room.

The food is always fresh and it is a great price. Friendly staff and rarely have to wait.read more

The hospital overall has a great reputation the director is always striving for input to better the…read morehospital's performance. The emergency room is the best in the area with highly proficient doctors and nurses. The restaurant is great for breakfast lunch or dinner they have different menus daily a professional and friendly staff with wonderful seating areas inside and out