Great eye doctor, he prescribed all the correct lenses so my vision was so much better when driving…read moreand reading. All I can say is he is the best.

My mom is an established patient and I took her to her appt in August. I was impressed by Dr…read more Knox. Aall the equipment seems to be state of the art. My eye doctor doesnt have that stuff! Last year we had to order a duplicate set of glasses and it ws very easy to do over the phone. Staff were patient and cordial.

The customer service was OK, barely average. The frame selection was adequate. The eyeglasses…read morewere on the expensive side and I must tell you that despite ordering the most expensive of the progressive lenses, scratch resistant, glare resistant etc, these are by far the worst lenses I've ever owned. I've had them less than a year and can hardly see out of them because of the scratches! It's like they substiuted with the cheap plastic. lenses I've since gone to a different optomotrist and they remarked that it looked as if I'd used steel wool to clean them, which of course I hadn't. I've worn eyeglasses for decades and never have I experienced such awful lenses. I certainly won't return here.

Excellent eye care but the front desk continually submits prescriptions to the wrong pharmacy…read morelocation. I have corrected them on this my last three visits and still a prescription was sent to wrong pharmacy. Fortunately I was able to get the prescription transferred to my pharmacy and filled in time for when I had to start using it before my eye surgery!! Very frustrating.

I had a really strange experience here. I only booked here because it's one of the few places in…read morethe area that accepts Davis Vision and I'll be trying somewhere else next time. I wouldn't say the receptionist I checked in with was rude, but she wasn't friendly either - just kind of going through the motions. Waiting room area is nice and I only waited a few minutes. The tech that did the pre-testing was friendly and did as thorough a job as I've had done anywhere else. Then she had me go in the exam room. The chair was in very bad condition with peeling vinyl and flaking foam. And then I find out I won't actually be seeing a doctor in person, it will be a virtual visit where I speak to the doctor on a screen and the exam is done remotely. This was never disclosed to me before this point and I would not have made this appointment if I had known that. I'm already there so I went through with the exam. I was given a set of contacts to try and immediately knew they were not right. After much arguing and being told I was wrong, I finally got a different strength in the eye that was the worse of the two, but they still weren't even close to right. Instead of figuring it out right then, I was told I would need to wear them for a week to get used to them and then come back. Getting annoyed at this point, I left and called back the next day to book a follow up...of which they had no openings for another several weeks. So I went way too long in a contact prescription that was incorrect and giving me headaches daily. I finally get back for the follow up and wait for over an hour in the waiting room. When I was called back the tech did a quick check and determined in a matter of moments that yes, the contacts I was given were all wrong and I would need to do another virtual exam. So I re-did that whole process and got a prescription that was better but still not quite right. Fed up at this point, I took it and left. I glanced at glasses frames but they were insanely overpriced, and I ordered my contacts elsewhere as I was done giving this place any of my business. Had I not already exhausted my insurance benefit, I would have gone somewhere else for another exam. I noticed when I was in the waiting room that I was the youngest person there, by several decades. It is in my opinion that this place caters to elderly folk who have more issues and thus will spend more money there. From my own experience and what I observed, it seems as though they are perhaps most concerned with maximizing profit at the expense of a quality product.

I wrote kind of a long rebuttal previously but realize people will only read something short, so…read morehere's the TL;DR version: (1) Fred, who responded to my review, was not present for any of these interactions. He's sharing false info he was presumably given by his staff. (2) Any of my visits to this location prior to the time I booked the appointment are irrelevant to the issue. If anything, they reinforce that all previous interactions here were courteous. (3) Correct, none of my information is the system. That's the problem. Thanks for reiterating that it was never entered when it should have been. I spent 15 minutes giving the staff member my personal and insurance (PII / HIPAA covered) information to make an appointment. I have a witness who was there with me. I was given a date, time, and instructions to arrive 15 minutes early. I refused the appointment card only because I entered the info in my phone. Why it was never entered in the system is a question for the incompetent employee. (4) I did not yell and curse at staff, nor did I yell on my way out. I was frustrated with the nonchalance and lack of integrity of the staff. In fact, I was so frustrated that I was crying. Bet they conveniently left that out when trying to make me the bad guy here.

DO NOT GO HERE! I went in for a routine eye exam and contact fitting. Classic "bum's rush". Left…read moreeye was corrected, right eye contact made absolutely no difference. When I explained this to the "doctor', I got, "well just go home and wear the left one and come back in a few day's. This is due to how they apparently overbook people like cattle . When I returned he said "what are you doing here". I told him that I was following his instructions and ready to finish my right eye. He says, " I can't fix the vision in your right eye". I say, "If you had told me that 2 days ago when I was here I would have left and asked for my money back! So, Why did you ask me to come back 2 days later?" He says, "fine, we'll give you your money back, come over here to the register". The lady at the register says, "I'll need the contact back from your left eye before I can give you a refund". I say, "why would you want the used contact back"? She says, " Well, we have to return it back to the factory". I say, "What about the 3 other wrong lenses that I tried and was told to throw out out in the wastebasket"? "Are you going to return them too"? Long stare. I finally just walked out before I really lost my temper. They charged me $200 out of pocket because because, of course, they didn't take my insurance. I got 1 contact and a full dose of the post-Covid, provincial, non-existent customer service I have come to expect from most "professionals in this area. You've been warned!

Worst customer service ever the guy had an attitude as soon as I walked in and was behind the…read morecounter thinking he was an eye expert telling me I didn't need my eyes checked. After I had been to my doctor and she yd me to. Wouldn't recommend going to this facility in Watertown at all.

called to get a copy of my glasses prescription, as they were the last location I used for a…read morecheckup and new glasses. easy right? not so much. Called 2 times and got hung up on once and the other time someone finally did answer after an incredibly long hold. He didn't introduce himself or the store and had the affect and personality of a stale wet towel. I asked, since I live 1.5 to 2 hours away from any vision works, if it were possible to have my latest prescription emailed or mailed out to me. he flatly stated no that they only fax them. who the heck only uses fax? I called the Plattsburgh Vision Works and they will be emailing me prescription no problem. Shitty customer service, Watertown, try better.

We have been using Original Eyewear for a few years now. Dr. Braun was suggested when I had some…read morecomplicated temporary eye issues. Him and his staff have been great to work with.

This business in not what it used to be--they need more doctors and staff to keep up with the…read moreamount of patients they schedule in one day. I had an appointment at 2:30PM, showed up 15 minutes early and still had to wait 45 minutes until they were ready. Then the appointment itself took way too long because the staff and doctor kept leaving the room to help another customer with their appointment...I know I'm not the only customer but I was in the middle of reading letters off of the screen when they had me pause so they could go help someone else. I don't think it's selfish of me to expect them to stay in the room for at least 15 minutes to complete one simple test. Even though Dr. Braun is extremely nice and friendly, his staff lacks in the customer service department. Many times I have walked into their office with questions regarding payment, ordering contacts, scheduling appointments, etc. and have been answered with condescending attitude and very little help. Their hours are not conducive for a person who works a 9-5:30 job every single day. They close at either 4pm or 5pm (6pm on Wednesdays), close for lunch and are not open on the weekends. Their times are just not customer friendly. Not everyone has the availability to stroll in at 3pm on a Tuesday. If you are looking for a reliable optometry office I unfortunately would not recommend this business.

Called to get an appointment for my husband in an urgent situation, was told that they could get…read morehim in. I had to arrange transportation, so they didn't make the appointment then when I called back just 30 minutes later I was informed that they didn't even know if the Dr. would see my husband, because it had been 2 years since he did his eye surgery.??? That would've been the thing for the staff to KNOW BEFORE they told me I could get the appointment! I got treated this way because my insurance coverage doesn't start until Jan. 12, 2012 as I switched providers during open season. I was rudely informed that I had to pay before even setting down in the waiting room. I knew I had to pay out of pocket before we left, but, come on. The way the woman spoke to me is like they don't care if you go blind as long as you pay the $200 before setting in their office. I'd give them ZERO stars if I could. Oh, and don't even think of asking for your medical records to go somewhere else. it could take 48 hours just for the Doctor to approve you taking them.

From the owner: State-Of-The-Art Multifocal Cataract & Refractive Surgery,…read morePlastic Surgery for Eye Lids, Glaucoma Surgery, Botox Treatments and Tearing & Dry Eye Treatment

The doctor is great! The wait is sometimes long but worth it. This is my vision!!! When it's my…read moreturn the doctor addresses my concerns with testing then treatment when needed. Best eye care I've received in 40 years! So, I'll wait and deal with the office because Doctor Baker is the best!

Did eye exam but won't except my insurance for glasses. Took the script elsewhere for glasses…read more Could not see with them. The place where I got the glasses did eye exam and found it was way different. Called Northern Optics to see if they would cover the cost of the correct lenses and they refused even though they screwed up my prescription. Had to buy new lenses from the other optical place plus the eye exam then Northern sends me a bill for $40 for some fictional reason. I refuse to pay it. They are sending it to collections. Too bad for them! DO NOT GO THERE!!!!