If I could give negative stars I would. My elderly parent was a patient here from 2021-2025, a…read more approx 1.5" dental bur was removed from his LUNG. He was NOT notified that the bur had gone missing during his visit/procedure. After almost dying from an infection this was surgically removed from his lung and identified as a dental bur. Dentist stated he and the hygenist have, "No recollection of the incident" This was the ONLY dentist my parent was seen by during this time.

I talked to the receptionist to make an appointment for 2 or more tooth extractions. I am a senior…read morecitizen and a 9 year Navy Veteran. I told her my issue was at least 2 extractions with pain and swelling at this time. i was asked the normal questions up to Insurance. is i do not have any. i did not figure that was a problem. Don't know of a business that does not like CASH. Subject then changed to let me check my appointment conformations i have a couple that haven't confirmed yet and see if i can get you in sooner. I will give you a call right back what is your number. That was 2 days ago. Thank you for the extended pain. This review will be posted where ever this business is listed.

After devastating experience with Aspen Dental we needed to search out a dental office that cared…read moreabout patients, not the almighty dollar. We found it with Watertown Dental. Husband had problem with dentures that were from our dentist in Florida when we lived there. Got an appointment right away, did not have to make a deposit and Dr Girardi was an absolute profession in taking care of the issue. Did not try to sell us any thing, just take care of problem at hand. Thank you so much! What a relief!!

I have been a customer 10 years plus/minus. I have been treated well until this last…read moreinteraction. I called on Thursday with an emergency over a tooth that had broken or old filling that came out eating popcorn. I was told nothing was available until the following Monday unless someone called in to cancel. I waited and at 2:20 when I was about to leave they had called me to let me know I missed my 2pm appointment. Problem is, I was told it was at 3pm. They would not relent repeating 2pm as the time and I asked if I could be worked in or rescheduled. Girardi was informed and he told me to go somewhere else. This is unacceptable as they could have simply rescheduled instead of telling me basically to hit the road jack. I would have given him a 5 star had I been asked before this happened, but apparently he is burned out and just wants to cherry pick the work he does anymore.

My daughter needed some dental work done in the OR . Dr Raush was caring , kind and a great…read moredentist. He even called to check on her after the surgery!

i would give them less stars i will say The dr there is wonderful with kids but the ladies in the…read morefront make it horrible place to go into my daughter need sugary was panned for the OR and well the lady had called told me i didnt have insurance well i didn't know the state had changed my kids health insurance to her father as of the new year well anyways she told me she didn't have health insurance well she did but anyways i don't want to keep going on she is rude and needs to be fired and to be honest it vary un healthy to have dogs in your dentist office ,they are not permitted due to hygiene if i was anyone to be honest with you never ever get any work done by them ...

Do NOT recommend, very rude staff, the woman that answers the phone has a very rude, nasty attitude…read moreand a very smart mouth, she speaks very unprofessionally over the phone. If you need to call and reschedule an appointment, she's going to question everything about your life & speak to you like a toddler. Fortunately I made the decision to just cancel the appointment (which she also gave me an attitude about). I just had to cancel before I had to cuss her out for speaking to me in such a way when I was nothing but respectful the whole time. The lady that handles payments, very rude also, doesn't look happy, always with a mad mug on her face. And another thing, the dentist here didn't allow me to make the decision for myself if I wanted numbing or not for a filling, he just decided to not tell me until I'm laying in the chair that I wouldn't be numbed for my fillings and it HURT. Do NOT COME TO THIS PLACE. They also give racist vibes. I dreaded making an appointment here again, it was the only place with no waiting list. And I can see why. Seriously zero stars!

No one likes going to the dentist, but if you have to go, this is the place. Never met a nicer,…read morefriendlier staff from the first phone call. Dr. Schonfield is funny and kind and puts you at ease right away. The staff are incredibly thorough, taking time to explain what they're doing and never making you feel rushed. Prices are comparable to others in the area, but the customer service puts this practice at the top of the list. They've worked with my insurance to make my out-of-pocket costs as low as possible. Can't recommend Dr. Schonfield and his staff highly enough!

Steven Ahlgrim suddenly became hostile to my family after coming there for 18 years because I got a…read moreprocedure done somewhere else (an orthodontist) that was not offered by Dr. Ahlgrim. He was abusive at my next appointment following the procedure. I was never more afraid than at that appointment. This is very serious. Stay away from this office. Go to a dentist that can do the dental procedures you may need and does not punish you for needing work that is not offered there and having it elsewhere.

Went in today for some work that I had been ignoring. The…read moreoffice staff was very friendly. The doctor was very professional and the entire operation was relaxing and painless. The entire staff was engaging and friendly and genuinely treated me more like a friend. No rush, just professional service. Glad we found this office.

The team at Jefferson worked me in straight away and took great care of ALL my needs. They are…read moreaccurate, fast, courteous and deliver excellent care!

Due to my recent insurance coverage changing, I was forced to find a new dentist. I originally…read moreasked for an appointment for a 6-month cleaning. It went well until Dr. Aujla came in to take xrays of my mouth. Typical procedure, nothing new until he said all my cavity fillings "look horrible". I asked why as I am a person who gets a cleaning every 6 months and do everything suggested; for example, electric toothbrush and water flosser. So he had me come in a couple days later where he took more x-rays. It was unnecessary as he already knew what he was looking at when he took the first x-rays the day prior. So, he then told me my tooth needed a crown. I asked all the necessary questions, and he talked to me as if I was dumb instead of using layman's terms and explaining it so I understood it. He ground my tooth down so far and filled it with more cavity filling. He then covered it with a temporary crown. At no point during this visit was I given any sort of prior knowledge about a co-pay or consent until after I left the operating room. If I had known that I had a big co-pay; I wouldn't have gotten a crown that day. After I left that day, I went home in pain to find out a couple days following the procedure, I had an abscess that took up the entire right side of my face. I got that taken care of. Yay. However, I discovered pain in the tooth that was supposed to be getting the crown put on. I attempted for the doctor send me a referral to another office for a second opinion. He never sent the referral. I cancelled the appointment for the permanent crown as my tooth was in pain and I stated that I wanted the tooth pulled. So, another appointment was made later in the week for the tooth removal. Upon arrival, Dr. Aujla tried to convince me to go to another specialist who "had the special tools required for a root canal". I searched this doctors' specialties up on google that are clearly stated under his bio; it stated that he did root canals as well as many other procedures. I asked another professional working in the office if they did root canals in this office and they said "Yes we do, we are actually currently doing a root canal on someone in the room side of you". Needless to say the doctor lied to me. After trying to convince me to see a specialist for the root canal, he stated that he wanted me to come back to get the permanent crown. I stated that I would prefer that the tooth just be removed. He did so. After he was completed with removing the tooth he said that my tooth on the other side of my mouth would need the same treatment soon. I left that day also with no pain medication to mention. I came back the following day at 8am to have my tooth extraction hole looked at, as he stated he "filled the tooth hole too full of bone graft stuff, and that was the reason that he was coming out through the stitches". I asked if the stitches were still in place as if they weren't then it would take longer to heal. He then proceeded to take another x-ray for no reason because there was no tooth there anymore, not quite sure what he was looking at. I finally got my medication prescribed. Also forgot to mention that they did not have me sign a consent form until after the tooth extraction. I typically enjoy going to the dentist, though after this encounter I am very upset and uneasy about dentists to follow. I feel this family establishment is getting what they can from patients, they are rude and careless. I have never been treated with such disregard in my life, furthermore, never had a abscess. Very unhappy with this experience, and if there was an option for a negative 10-star review, I would have. I do not recommend anyone to go to this dentist office. I also had a friend go there who had a bad experience and that speaks volumes.

INVISALIGN REVIEW ONLY If you care about the aesthetics of…read moreyour teeth and your wallet at all. I would urge you to go anywhere but here. I know Watertown is a small town, and options are limited, but do yourself a favor and go to the Invisalign website and search for at least a Platinum provider. Dr. Clough-Perin is a dentist, not an orthodontist, and she might have done 'some training' from Invisalign; but she doesn't understand anything about the movement of teeth yet cares for their looks. SmileDirect Club probably would have given a better customer service and experience than her. There is a lot I could write about what went down, but to bring it to the point. I went to Dr. Clough-Perin for what she called "an easy fix." Not knowing anything about Invisalign, I listened to her advice on what treatment plan to choose and went with Invisalign Light. My initial 14 trays turned into 26! I started voicing that I didn't think my teeth were moving halfway through my initial treatment. She said, "it's all part of the process." After 12 months of wearing aligners, I still don't have straight teeth and was left with gaps that could have been prevented. To what she said, "this is as good as it gets." Very frustrated and $5000 later, I went to 2 Platinum and Diamond rated Orthodontists for a free consultation, and both assured me that my teeth were not the problem, but her treatment plan was, and I would need another full set of Invisalign treatment. I called to ask if she was willing to refund me some of the cost, to which she said she couldn't do that because she paid for some of my refinement aligners (Lies, I called Invisalign directly, and they told me it was complimentary), she also said she told me from the beginning I needed a full treatment instead of the Invisalign Light version, which was also a lie and feeble attempt to make herself look like she actually knew what she was doing. What I experienced pretty much goes along with her other reviews of her being rude and rushing everything.

Excellent experience here! I called due to an emergency and they went out of their way to help me …read more I am so grateful for that excellent service and for listening and understanding my situation. I had my tooth pulled with no problems! Thanks to office staff for getting it all figured out and for the folks that worked on me and talked with me to make me feel comfy and not so scared.

If there was a ZERO rating that is exactly what I would rate them. I had my appointment today for 2…read morefillings that was going to cost me $47 total. I arrived there and he sat me on the chair and he put the cotton with the get in my mouth and because I have gag reflex he declined to do the job and told me I had to be sedate me in order to be able to do my fillings. When I went up front to Jenny, she quoted me at $1190 out of pocket for the procedure. In a matter of seconds he raised my procedure by over $1100. Not to mention that when I called to get my medical records and take them to another clinic, Dr Tinelli was super rude and refused to work with me in any way claiming that he doesn't want to do it without the sedation so we can avoid the "hassle". So by him avoiding the hassle I have to pay an additional $1100 so he doesn't have to see me gag and he can go about his day. I mentioned that I have always had work done with other Dr's in the past and they never had sedated me and he told me to take my business to my previous Dr's (1000 miles away). Like any other dental clinic they do a consultation first (2 months prior), which they had already done along with a cleaning and he knew about my gagging and at that moment he NEVER once mentioned about being sedated until the day of my appointment. I will never go back nor refer anyone there. Although besides him and Jenny at the front desk the rest of his staff is super professional and nice. It's a shame that he is a piece of sh*t doctor.

I went there for 3 molar extractions. I was real antsy based on the reviews. The oral surgeon and…read morestaff were phenomenal. When I went to get examined,I brought records from another place. The doctor who saw me was relaxed and personable. CONS: They originally quoted me $865 after insurance for the extraction with 60% payable upfront. I can't afford that on the 1st so I said I had to wait. They didn't propose any other solution. I got to thinking about it, and they were quoting me this based on putting me to sleep! I called back and asked for a quote based on just local anesthesia, and it was $166. I was a bit irritated they didn't go over all the financial options up front. PROS: The surgeon, dentist, and staff are awesome and very personable. The office is clean and inviting. They were honest about what needed to be done for cleaning and very gentle with my 15-year old daughter. I'm quite happy with them!

Went last year and established myself as a new patient after the visit they took my dental…read moreinsurance information and had issues with it they told me they would call me in a few days never did would not recommend

I'v been a going to see Dr. Ward for over a decade, and I've never had any issues outside…read moreavailability ( but then again, what medical practice isn't booked out months ahead these days?) The hygienists are always very pleasant to work with, Dr. Ward is VERY attentive, and checks all their work every time. I think most peoples qualms are due to a lack of insurance, rather than Dr. Ward personally.

I had a filling and later that day my lip, right by the area where the doctor had used a drill,…read morebegan swelling and eventually began to hurt, ooze, etc. I went back to the dentist who told me it was viral and prescribed a cream which made it worse. I went to my doctor who immediately told me it was a staph infection. I did call to inform the dentist and was told "oh well, we all have staph on our bodies". A staph infection can kill btw, if it gets into your blood stream. Dr. Ward also billed me another $75 for a 5 minute consultation where he misdiagnosed me (deliberately?) My dentist appointment ultimately cost me nearly $1000.