I had a slow leak in my hot tub about 9 months after it was installed. Mark, with the help of his…read moreson, Michael, diagnosed the problem - which was under the hot tub and ended up being a factory defect. They spent many hours between diagnosing and repairing the problem. They were especially careful in what they did since the hot tub is in my sunroom and they made sure no water was spilled. I would highly recommend them not only for the purchase of a hot tub, but for their service.

Mark and Jeff at the Spa Wholesalers are true professionals. We just purchased our second hot tub…read morefrom them and have referred them to many friends and family. It was extremely challenging removing our old hot tub because of where it was located. The old tub was sitting on an 8 foot high deck that had a 3 and a half foot iron railing that the tub had to be lifted over. And then lowered onto their trailer. They went over and above the call of duty and didn't damage our deck or landscaping. This was a very hard job and was done in 92 muggy degrees. Their prices are great and their service is 5 star. I totally recommend these guys.

A huge thank you to Keri and Ken at Islander Pools,Ballston Spa. I had a problem with my robot…read morepool cleaner. It was opening of pool season and when I took it in to Islander, the place was swamped with people. Obviously an extremely busy time. They, impressively, handled my concern quickly and efficiently. But what was most significant, and why I am writing this review, I told Keri I would be very grateful if they could look at the problem as soon as possible so I could get my pool cleaned for the weekend. They could not have done a more impressive job! Kari called me that very afternoon to say robot was working again and ready to be picked up. Customer service doesn't get better than that! Thank you Kari! Thank you Ken!

First of all, I called and spoke with Dave . He was helpful and able to have me seen in 3 days …read more Next , Vinnie ( I believe ) came to my home . He was professional, informative and patiently answered my many questions. He was also able to quickly resolve the issue . Wonderful service .

Wow! We contacted Alex, the owner of Nagy Pools, asking him to replace our liner, update our…read morechlorine system, and interface with the masons working on our pool deck at the same time. He was prompt in responding to our call, and quick in coming out to review the situation and give an estimate. His prices were very reasonable, and he was diligent in coming out to measure for the liner and arranging for installation. He also coordinated effectively with the water delivery business, saving us from having to make these arrangements ourselves. In addition to his consistently fine work, Alex was impressive in his frequent communication with us about the steps he was taking throughout the project, a quality much less evident (sadly) this day and age. His work ethic, commitment to excellence, and determination to get the job done within a reasonable time frame make him stand far above many of the other pool businesses we have worked with locally, over the 27 years we have owned our pool. We have no reservations about recommending his business, and we certainly will be working only with him for any future needs for our pool!

From the owner: Swimming Pool & Spa Openings, closings, sales, service,…read morerepairs, in ground, above ground, liners, chemicals, weekly bi weekly maintenance, underwater patching

I wish I could give Allen Pools negative stars…read more Be aware -- they are selling you an item the cost of a car and have no interest in helping make sure you are happy at the end of the transaction. You will need an electrician, and patio -- and they will not help you coordinate with those people. The sales team was lack luster and completely uninterested once they had my $20,000. They will not help you make sure that specs and directions are thought out or considered. It may be that your ridiculously expensive hot tub is facing the wall of your house, with the cover blocking the view. Also, the head of delivery interrupted me, talked over me, yelled at me, hung up on me then told someone else not to connect me with the manager. Some of the worst customer service I have ever experienced. They will take your money and will not stand by their work.

We were greeted by Cameron Provost, who patiently helped us find a single person sauna. We had…read morepreviously purchased a double traditional sauna there. Cameron is very kind, professional and knowledgeable. We're thrilled with this carbon sauna, and the special chocolates that Cameron sent us in thanks.

I would not recommend Rome Pool and Spa based on my experience…read more Initially, I was very disappointed with the poor communication that occurred leading up to the installation of my liner. They then installed a new liner in my pool, but during the installation my pool frame was damaged. After discovering the damage, I immediately contacted them to notify them of the damage. The management (Beth) was unreceptive to request to assess the damage and I made multiple requests to attempt to rectify the situation by repeatedly asking to have them come back and assess the issue. Rather than taking the time to inspect what happened, they were dismissive and unprofessional throughout the entire process. Instead of accepting any responsibility or even investigating the damage, they blamed the winter weather, suggesting that leek and fold in the frame following the liner installation, was a result of rust never brought to my attention and winter wear and tear. Those explanations made little sense given the circumstances, and they seemed more interested in avoiding responsibility than helping resolve the problem. especially since a new liner should never leak. Good customer service doesn't end when the job is finished--it includes standing behind your work if something goes wrong. Unfortunately, this company refused to cooperate in any meaningful way or work toward a fair resolution. If you're looking for a company that stands behind its workmanship and treats customers professionally after the sale, this was not my experience.

We recently visited Rome Pool and Spas while searching for a hot tub. Their staff was great…read more Extremely helpful and educated us on the best options for our family.

The only reason they get one star is because it will not work with zero stars. I was charged an…read moreoutrageou fee to clean and sanitize my hot tub. it is now muddy and not usable. of course they required payment prior to service, obviously they do not plan on customer satisfaction. DO NOT EVER CALL THIS COMPANY.

I really am grateful to have found Jack at Best Hot Tub in Windham. He took my gross murky hot tub…read moreand turned it into something crisp and clear. We booked the premium service, and I'm so glad we did, because as AirBnb hosts, we wanted to make sure our guests had the absolute best hot tub experience we could provide. The services are very expensive, but you definitely get what you pay for. Jack takes care of everything for us and gives me tremendous peace of mind. 5 stars!

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

Jerry is so experienced and has so much 'hot tub knowledge', he's become our 'go to' for anything…read morerelated to our tub. He's easy to work with, reliable and someone you should consider when it comes to hot tub management/maintenance.

My wife and I were in the market for a new wood stove after we bought a new house in Mass. We…read morehappened to be in Albany at the time for dinner and only had a few min to look around before our reservation. We went to Allphase Masonry and Chimney. We were very impressed with their showroom. After looking around, we decided to have an in-home consultation. We met with Jake at our house about a month later, and we were very impressed. We bought a stove, liner, and installation from them. As it turned out, Jake was the owner. I spoke with him in private about how impressed I was with his company thus far, as I own a small construction company in the Berkshires. He was up front with us about the installation being sometime in January. 2026. The installers came on time, and everyone was kind and courteous. There was a part for the surround on backorder, so we had to wait a few more weeks for them to finish the installation. When they came a few weeks later, the installer was Carl Celella. This guy was fantastic. He knew his stuff. I was very impressed with his attention to detail and his cleanliness. He showed me how to use the stove correctly and clean the glass properly. I want to thank you for being a company that we can count on. If you are in the market for a stove or anything masonry, I highly recommend this company. Thank you and your team again for such a great experience. Adam C. Wood

I cannot say enough about the service and courtesy that Coles extended to my mother-in-law. He…read morearrived when he said he would and was professional with the service on her fireplace. She was very happy and so was I. Thank you Coles.

Acme Pool and Spa in New Hartford, NY, is outstanding! Their team is knowledgeable, friendly, and…read morededicated to helping customers find the best products and services for their pool and spa needs.

Excellent customer services. Purchased intake lights last year at 39.00 each. They stopped working…read more Spoke to Rick n he gave use two New lights... Great Place

Keith took care of my heater problem in a good period of time…read more He was professional and courteous.

Excellent dwaler for Caldera Spas. I appreciate excellent…read moreservice from JD and cew, and their pricing was very fair.