DO NOT BUY ANYTHING FROM THIS COMPANY!!!! THEY DO NOT STAND BY THEIR PRODUCTS!!…read more We had nothing but problems with the $10,000 tub. The service manager is nothing but a money grabber. Wants to charge for warranties parts.

I had them over to my pool twice to get it working. at each…read moreservice call, they just looked at it and told me the problem. They did not stretch one bone to work. i paid a total of $400 for doing absolutely nothing. First, my son watched some YouTube videos to get it fixed, then I ended up with a different pool company.

I have been purchasing Pools, hot tubs from Orange County family in Mohegan Lake. Since…read more2001.Vincent and his staff always went above and beyond the need to help me with any questions and purchases. They have always treated me like family . They have the Best prices , and high quality products , aside from a professional nature . I highly recommend. Orange County Pools of Mohegan Lake for any of your aquatic needs .

This company was really quick to take my money. And when it was time for service, I just kept…read moregetting delays on appointments, nothing ever got done. My pool was never open. The recent appointment that they gave me was August 28. When the fall is about to come, this company is unreliable unprofessional. No one ever calls you for anything and you have to constantly be calling them to follow-up. Unfortunately, I did not open the pool this summer but I hired a different company to move forward for next summer. I would not recommend this company.

Everything went well. Lots of parking. Plenty of options. Very knowledgeable owner and workers.read more

I am not joking when I say that I called nearly a dozen different pool and spa companies to repair…read moremy leaking hot tub. Pacific Pool & Spa was the only company who was actually able to come out and repair my spa. Many companies simply do not repair tubs and only open or winterize at the beginning/end of the season. Other places would only repair a tub that they specifically sold you. Some would not come because I didn't know the brand of my tub (it's an older spa and it came with my home). I was so happy when Pacific Pool & Spa said they would be able to help me. My hot tub was leaking badly (imagine a 400/500 gallon tub leaking out in about 45 minutes). I was worried how extensive the damage was and how much the repairs would be. I sent some photos of the spa to Julie and Roy and they assured me that not only would they get the job done, but also that most likely the issue was not a major problem. Because of their busy schedule, I had to wait ~6-8 weeks before their team was able to come to my home, but it was totally worth it. Once the men arrived it only took them about an hour to find the problem (a seriously cracked elbow joint) and then another hour to repair the issue and put the panels back on the tub. A few hundred dollars later and my tub is good as new and ready for the summer! Big thanks to Julie and Roy for helping me out. I hope we won't have any more issues in the future, but if we do I will know where to turn!

REAL HYDROTHERAPY and TAX DEDUCTIBLE, too!…read more My wife and I bought the A8L Bullfrog hot tub 3 months ago, and we are delighted. We use it every day, sometimes twice a day. We shopped at 3 different hot tub showrooms and Royal Pools and Spas was the only one to offer a "wet test." (Thank you, Leslie!) I really wanted to see if we could clearly feel the effect of these cool interchangeable "jet packs." The answer is YES! You must experience the Four Oscillator 201 jet pack. It really gives you a kneading back massage, as long as you want, where you want it. The waterfall, beyond being merely cool, really gets hot water to muscles on the upper neck and back of the head. When you turn off the waterfall feature, it has 4 firm jets which really get into your back. The Neck Blaster jet pack does the job well. You will want 1 lounge chair, but you don't need 2. The lounge chair gets jets on your legs, feet and back, at the same time. Besides being relaxing, warming and de-stressing, it provides real hydrotherapy for sore muscles after vigorous exercise, yoga, muscles damaged from surgery, aches and pains from previous car accident or other trauma, arthritis, etc. The design and engineering of the bullfrog hot tub are praise-worthy. I appreciate all the thoughtful details: the external and internal lights, lighted cup rests, arm rests, wrist jets, hip jets, foot jets, control valves on each jet pack, easy to understand control panel. Kudos! Hey Bullfrog designers and engineers: Could you possibly relocate the bottom drain from the bottom of the sidewall to the flat bottom of the tub for better draining, so we don't need to use buckets, a shop vac or spa pump to drain the water? Royal Pools provides a starter spa chemical kit, steps to get in and out, a cover and lifter arm. Make sure to ask for the handrail, too. You will need and use it. BONUS: As an experienced CPA tax specialist in Staatsburg, NY, I can say that this spa is definitely TAX DEDUCTIBLE, by individuals and businesses, according to the Internal Revenue code. Make sure you take advantage of this. What could be better than a government tax deduction/subsidy of YOUR hot tub? Now, we spend more time outdoors, during the day and at night, and we feel better. This hot tub was one of the best decisions we've ever made! Thank you, Royal Pools and Bullfrog. Best wishes, Robert Greene CPA CMA

My wife and I have been seeing Royal Pools and Spas at the Dutchess County fair for years both of…read moredreaming that one day we would own a bullfrog hot tub. We finally purchased our new bullfrog tub in June from their Poughkeepsie office and had the pleasure of being their new salesman Darius first customers .without a doubt Darius and Leslie were both professional and knowledgeable about the the sale of our hot tub.. we are glad we picked royal pools and spas in poughkeepsie!

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

So happy to have found Jerry. I had a major issue with my hot tub, and not knowing exactly what it…read morewas I made an appointment for an assessment an hopefully a repair. Upon Jerry's arrival he realized the leak was a simple hose connection. Jerry was extremely knowledgeable and confident in his work. Everything was done in a timely manner. He even had to return at no extra charge to reseal the connection with a different product. My tub is working beautifully now and the cost was extremely reasonable. Jerry was also a great guy and simply a pleasure to be around. Highly recommend with any hot tub issues and more.

Awful customer service, no response to messages, and missed appointments. Would not recommend.read more

From the owner: If you are in the market for a dependable swimming pool contractor, hire your region's finest. We…read morehave been maintaining, repairing and designing pools for over 22 years. Our industrious professionals are fully capable of undertaking any volume of work that is assigned to them. Precision Pool and Aquatics, LLC in New Milford, CT is licensed and insured for your full protection. A few of the many services we offer include pool repair and pool renovation services. We understand your hope for a complete redesign, so let us make it happen. We are also skilled in pool maintenance, hot tub services, and pool building. You will immediately notice our unfailing loyalty and trusted expertise the moment you meet us. To inquire about our pool design service, please call Precision Pool and Aquatics, LLC in New Milford, CT at 203-998-6399. We will be thrilled to compute a free estimate for you or to explain how our pool maintenance and renovation services have saved homeowners money.

Tim & Brett came within the four hour window time that we were given. They were very friendly and…read moreknew exactly what they were doing. They vacuumed and serviced the pool as indicated on the contract. They videotaped & photographed the pool before and after which I liked for accountability. Tim took the time to answer any questions I had and explained everything in detail. This has been a great experience. I have found it difficult to find a company in Sullivan County that does business with the high level of integrity that Royal Pools & Spas does.

I had neglected my pool closing last season, and had a cracked skimmer and a green pool full of…read moreleaves. I have an old wood-walled pool that has seen better days so the skimmer install was tricky. Omar and Ben came and did a great job working around the issue and installing a new leak free skimmer. Once I was able to fill the pool and get the pump working I was looking at what looked like a green swamp. However, the very knowledgeable Lisa in the water testing department recommended a 3 day regimen of chemicals which, remarkably, had the pool more or less clean in three days. Honestly, I would never have believed it. She understands the chemistry and was spot on with the solution. Of course if I'd closed the pool properly last season...lol, but I didn't, and thanks to Lisa, and Ben and Omar I am up and running before June 1st. Thanks Royal Pools!

Their customer service was not the best. They came to my home to measure for a pool liner and they…read morenever bothered to reach out with an estimate or at the very least let us know they were unable to complete the job. Their supplies are super expensive and the owner (male) came to my home and looked homeless. He even had a hole in his pants next to his private part. He looked a hot mess. Again, very unprofessional. 'Til this day, no call with a quote on the liner (not that I would give them my business at this point).

Polite and professional. A great place for all your seasonal pool needs. I would recommend them.read more

I'm so happy that we made the trip from CT and found the perfect hot tub for my needs. They…read moredelivered the next day and the price was very reasonable and the hot tub appears to be high quality.

WORST BUSINESS EVER! Ernie the owner is rude, aggressive and doesn't stand behind his word!!!! Was…read moreso nice and accommodating during the process of purchasing a hot tub... Had problems with salt system right away, took multiple phone calls to get him to help us, never got us the cover lifter we ordered or the extra filters we ordered! Wouldn't return phone calls and then when finally reached him by telephone, was yelled at aggressively and then called a liar! Absolutely do not recommend this company! Awful customer service and absolutely do not back their product! ERNIE IS AN ABSOLUTE ASSHOLE!

Everything was amazing the help the delivery . I have all great things to say about them …read more Pricing is good

I can't comment on the garden center. This a review of Eggbert. My wife and I (both in our 40s)…read morewent because it was a grey day and I had gone 35+ plus years ago as a kid. The price as of 2025 is 20 dollars a person (under 3 is free) and I think there was enough to make it worth it. A bunch of farm animals, a few heated tents of various Christmas displays, also Santa, and of course Eggbert. There was also a game room that had a slot car track and some Pac Man machines (the new retro ones), NBA Jam and some air hockey tables and cornhole in the middle. There is also some food stalls but they didn't look all that great. Obviously if there is a long line it probably wouldn't be worth it. But it was pretty quiet when we went a few days after Thanksgiving and it was definitely 5/5.