I initially hired Floors on 14th to do a full install of new hardwood flooring in addition to some…read morebathroom renovations. After signing a contract, my girlfriend and I decided to increase the scope of work and ended up hiring a general contractor. I asked Kaveh if he would be okay with simply providing the materials and have my contractor take on the installation, which he was more than willing to accommodate. I was worried at first because I had already provided a deposit ($17K) well in excess of the cost of the flooring ($7K). Kaveh promptly refunded me what was owed without hesitation. Their professionalism and responsiveness was greatly appreciated, I would feel comfortable hiring them on my next job. Travis

This is my third time using Floors on 14th and I've consistently had great service with them. This…read moretime they did a partial carpet replacement and installed LVP, which they recommended after assessing my wood floors. This was not an option I had considered before, but I took their recommendation and was very pleased with the result. Communication with Kaveh was excellent and everything was completely very quickly. I'm sure I will use them again in the future!

Poor quality dining table and services! I purchased a Room & Board dining table. After normal…read morehousehold use, the tabletop developed visible moisture rings and finish marks. Room & Board said it was not a defect and recommended using a dry iron with a paper bag or cloth, or hiring a furniture repair specialist. Their response was asking me to repeat the iron. I am not comfortable applying heat without a professional inspection, and they did not offer repair coverage or accommodation. I am disappointed with the finish durability and customer support for a premium dining table.

We had a linear cabinet delivered over a month ago. The hardware for the cabinet doors was…read moremissing. So the installers were not able to install the doors. They are still sitting on the floor. Room and board said they would send out an installer to install the doors. However , nothing has been done and it's going on five weeks now. It's clear that this company does not care about their customers, once they have your money. I highly recommend that you find more reputable businesses to shop at. Mark B

I worked with Blake Kimmel at this store. He was extremely helpful in helping to select a sofa and…read morea rug to go with it, and thats where the good part gets over. I had chosen the Alexander sofa along with the Maisie rug, and I had concerns about the rug having white patches on one side of it as seen in photos online as well as the in store pictures. I was then assured that it was a vintage look and that there was wear and tear, and that the rug I would receive would not look like that, and if so, customer service would work to provide me a "fair" solution. Now once I received the rug, my worst fear came true. One side of the rug is completely bleached/faded and it looks so cheap. Obviously everyone I contacted at Interior Define did not offer a "fair" solution, they only offered their standard return with expensive shipping and 15% processing fee. They kept saying that the bleaching is done purposely and is part of the design. What about the fact that I had raised these concerns with Blake ,my designer, and was told that this would not look like that OR else I could get a fair solution. To add insult to this, this is a Loloi rug and now I see that it is available on Overstock/Amazon at half price. I paid 795$ for this, and other sites have it for 330 to 400$. They will obviously refuse to price match. Now I am really worried about the quality of the sofa that I have ordered with them. There is no way I can call the store and talk to a real person. Obviously, I am going to avoid making another purchase from Interior Define, and post this to as many groups/social media as possible to inform others of their shady methods. They have one of the worst customer service policies. I have worked with good stores like Arhaus, Crate and Barrel, CB2 and have never faced such service before.

Worst purchasing experience ever. Ordereda custom sofa early…read more June 2022 with maximum estimated delivery time of 22 weeks. And, I waited. And waited. November came, and I began to call Interior Define to check on my order. And called. And emailed, and finally got news it would be delivered May 2023, via an email from the CEO that suggested this was great news and thanked me for my patience. I had no patience left and filled out the cancellation form the CEO provided mid-Nov. A month later, still no refund. This company is stealing its customers blind. DO NOT ORDER FROM THEM.

Along popular 14th Street NW is a very fancy two-floor West Elm with all their home goods in all…read moretheir expensive glory. What is not pricey is slipping in to use their restrooms for free. Two unisex restrooms are on the second floor. If you go just for the restrooms, be respectful of the space and staff.

I purchased furniture from West Elm on May 7, with a confirmation that the entire order would be…read moredelivered by June 5, 2026. However, I did not receive my order until June 26, 2026.Between June 4 and June 21, I spent several hours speaking with West Elm customer service representatives. The service was highly deceptive, and I was repeatedly left without real answers. Due to this severe company mismanagement, I will never purchase anything from the Williams-Sonoma family of stores again. Furthermore, I will actively discourage others from shopping there.This decision is a direct result of the incredibly poor customer service I received from several representatives, including Ibrahim, Eddy, and Catherine.

If you want overpriced, low quality, faux-vintage home goods sold to you by arrogant, rude and…read moreunpleasant people - this is your spot! They occasionally have some great unique pieces, but that is becoming increasingly rare. It seems to have morphed more into a confusing assortment of newer Ikea-level furniture presented as vintage, gift soaps & candles and random clothing. But what really makes this place special are the people - the staff / owners here seem to actively dislike their customers lol! I lived around the corner for 6 years and used to drop in regularly. They revolve between completely ignoring you while laughing to each other, outright hostility, and aggressive indifference (ask a question - they shrug while walking away lol). To make it all just a little more uncomfortable, it seems like half of what they have on the floor is "unavailable". No signs, no explanation, just when you say you would like to buy it they say it's "unavailable" and walk away lol. I don't know who this place is supposed to appeal to, it seems like they are going for tourists, and maybe young people who just moved here and don't know any better. Hopefully this space will turn over into something that better serves the community.

I've loved the shop for many years and they've still got some great unique pieces coming through…read morehere for moderate prices, worth following their instagram to see. From my recent visit I noticed there's way less vintage or antique items, more new products and clothes and soaps. Small gifts and such, which is nice, it's just less 'awesome antique finds' and way more 'Anthropologie.' Customer service has always been bullocks.

This is a great hardware store. Not gonna lie, I always feel so intimidated walking into a hardware…read morestore. It's like, I have no idea what I'm doing with repairing my home, and get in my head at just how bad I am at home repair! But this is a place for people like me who are clueless. The staff is great at guessing at my vague description of what I need, my clueless explanation of what's going wrong with my pipes and my complete lack of knowledge of just about anything related to maintaining my home. Though, not gonna lie, I love the home decor section. Clearly, we know my priorities. But in the end, they're always very helpful no matter my home needs. Now only if I had someone handy to help with the items I bought.

Truly is the place with the helpful hardware folks! We made several stops here over the course of a…read moreweekend when we were preparing our condo as one set of tenants moved out and another was getting ready to move in. The ACE team helped us with: trash bags, mixing paint samples, several different types of batteries, cutting several keys, a lockbox, and more. Every single team member we encountered during those several visits was knowledgeable and helpful -- it made the whole process as easy as possible.

Prompt, professional, friendly people by email, text, and in-person. Neat, tidy, and efficient…read moreinstallation.

EXCELLENT SERVICE!! Anton was very knowledgeable, patient,…read moreand professional. I was very pleased with the blinds that were custom made for my window. The delivery time was a lot sooner than I expected. I will certainly contact them again.

It's been over 6 months and so far my daughter has been sleeping well. She hasn't complained of…read moreback pain. Furthermore, I decided to purchase another Saatva youth mattress for my son. He has slept on his for three months and first thing he notice was that he didn't need to propel himself out of bed. His old mattress had a deep dip!! He is so happy with his bed we hardly see him now because he loves to be in his bed Other than that, it was affordable compared to other organic mattresses. I definitely recommend it!

We had a very good experience with the Saatva team in Washington DC, and the extended customer…read moreservice team online. We tested out a few mattresses in the store, then placed our order and were out of there in less than 20 minutes. The customer service team was good, they were helpful, polite, offered some water while we decided. Most importantly though they were fast, and the check out process took only a few minutes. Later same day we noticed an online offer for the same mattress that surpassed the discount we received in the store, so I called customer service. I was able to connect to an actual person quickly, and again they resolved the issue quickly, matching the online price and refunding the difference. All in all probably was on the phone only 5 minutes. Received our mattress today, and the delivery team was also quick and efficient, took no longer than 10 minutes to include removal of our old mattress. So far the mattress looks and feels great, will revisit this review after using the mattress a few weeks, but don't think there will be any issues.

Because I had such a hassle free and pleasant experience having Carpet & Floor Designs do the…read moreflooring for my 1st floor, I really felt I should take the time to write a review here. I found them a breeze to deal with, stopping by the showroom to pick the sisal rug for the sun room and a maple hardwood flooring the living room and dining room, and proceeding to set dates, deliveries, etc, the whole thing was done in 5 days. My greatest worry was the finishing of the job, as I had already scheduled my vacation but they were done a day earlier than agreed. Because of prior experiences with some other remodeling jobs done to the second floor I was anxious about getting this done, but it really had to get done. Chris and his assistants handled the whole thing painlessly, arriving on time as per schedules and finishing early. When the time comes to do another part of the house I plan to call on them again. It's also a great plus that Chris is quite a personable and pleasant guy.

I hired Chris to redo a tiled shower and fix a carpet damaged by a painter. The carpet fix was…read morequick, professional and looked great. The shower demolition was neat and all debris was removed quickly with a minimum of mess. The tiling and door installation was done beautifully. Chris thought of everything. He also worked with me on price and materials as this was a rental property. I had a great experience. I would (and have) recommended him to my friends.