The first appointment with the PT was great and helpful with good communication. The second was…read moremostly with a bored tech who directed me to each station but was no help. My third visit that same tech gave me a one sentence directive for each station and left and it ended up creating pain. i have never had PT where I was not working with a PT. Why would I do that? A waste of time and money.

Friendly and kind staff, seems like they know what they're doing for physical therapy. They aren't…read moreadequately staffed for sports therapy though. The individual I was working with fully admitted he had no experience doing so. Didn't make any progress after a month. Ended find finding another care program but they make the first appointment cost the same as 6 weeks appointments so you absorb all financial risk.

Every visit has been right on target. They know exactly what they are targeting and get to work on…read moreit. The entire staff is so professional and caring. My visit today I could see that results were in my future!! Thank you to everyone single one you at Oasis!! Happy 4th. 250

The care was ok at the Richland location, however, my issue is with the billing dept. Oasis does…read morenot bill in house, but is processed through upstream rehabilitation. I have only received 1 invoice, I have requested via email and by telephone, but have yet to receive one. When I attempted to call on multiple occasions, you are put on an immediate hold for anywhere from 10-30 minutes. After multiple attempts, I did get through, the woman explained my bill had gone up since the last bill, for a service that had not been billed yet. I did explain I emailed and did not receive a response, but I had not received any updated invoices with new charges or my payments. She indicated she would start sending. I received services in 2024 and have yet to receive another invoice. I have made a couple additional payments, but again I am not receiving an invoice to see that they are being applied, etc. I have again sent several emails and attempted to call and be on hold, but did not receive responses, until today I was called by a collection agency! I contacted the Better Business Bureau and am finally contacted by Upstream Rehabilitation to state that I made a verbal agreement to pay. I said I did not make a verbal agreement, what I stated was I would make payments as I received invoices. I believe I have the right to know what charges were applied, what insurance has covered and how my payments are applied to account. If you go to Upstream Rehabilitation you will see most reviews are the same as mine. This feels like a scam to send to collections by not answering emails or calls or providing invoices reflecting payments, balances or what was billed through and accepted by insurance. BE AWARE if you receive services as Oasis, you will be billed through Upstream Rehabilitation. Update: Upstream Rehabilitation never responded to Better Business Bureau From: BBB Serving Central & South Alabama To: Subject: This complaint has been closed without response from the business Dear : This message is in regard to your complaint submitted on 5/2/2025 against Upstream Rehabilitation, Inc.. Your complaint was assigned ID . Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond. If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know. BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile. BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter. Sincerely, Dispute Resolution complaints@csal.bbb.org

I highly recommend Swift Rehabilitation. The exercises and activities we did together have allowed…read moreme to strengthen my knee to the point that I have been able to return to evening walks, work around the house and travel without pain.

rigmarole: Noun / rig()mrōl/ 1. A lengthy and complicated…read moreprocedure. --- This is where my back was crooked like a Forrest Gump question mark. I went here for several visits and the rigmarole of getting my back back in order. The facility is gym-like and there were several staff partnered up with people with various ailments. My Phys Therapist was mainly Keyna and she just started work here from a different Swift Rehabilitation office. She diagnosed my back situation, and then ran me through some exercises to get me back in shape. The exercises weren't too tough (mainly core exercises to re-build the area around my troublesome lower back). The best best thing about my visits was the robot which gave me electric massages at the end of each session. This thing used heat and electric shocks to prod, poke, and soften up my back. Man, every time I completed a 15min session with this thing, I felt like a new man. I wish I had one in my house!!

The instructors made each workout specialized to your own needs. The best part was that the…read moreworkouts progressed in difficulty as the weeks went by, such that you could see incremental progress in your fitness. It was very encouraging to see progress and, at the same time, learn new skills from experts that may be applied to the daily routine. Overall, the experience was phenomenal, and I highly recommend Peak Performance Physical Therapy to anyone!

Peak Performance most certainly lived up to its name. These folks are great. I was unsure of the…read morepossibility of rehabilitation as I have had back surgery and issues for quite a few years now. Peak Performance was thorough and focused on my rehabilitation. The exercises they prescribed were the answer to my ability to return to a very active life. Thanks Peak Performance!

We love Agape! My daughter Maggie has been coming here for over a year. Every staff member is so…read moregreat. We see Nicole and Sarah for speech and Rachel and Hailey for OT. Everyone is so great with Maggie and helpful when I have questions or need extra help with Maggie's device. Maggie loves everyone here including the front desk staff. But her best friend is Hailey! The quality of care we get here is unmatched and is a blessing here in the Tri Cities. Thanks Agape!

We love Miss Nicole my sons SLP. She (and other Agape SLP's) have helped my son develop his speech…read moreskills. I recommend Agape 10/10!

Got wonderful treatment there. Physical therapy works even if the issue was not caused by injury…read more Shoutout to Julie, Kyle, and kevin.

They REALY know what they are doing, and didn't break our bank in the process…read more Ken did some work on my wife's shoulder that had been inflamed for YEARS. Previous physical therapists kept seeing her every week, kept charging, but nothing ever improved. After about 3 visits with Ken, and some very good advice from him, my wife's shoulder drastically improved - and he said we didn't need to come in anymore (as long as we followed instructions). Very impressed, they really know their stuff.