Columbia Physical Therapy is exceptional in every way. The staff is excellent. Friendly,…read moreknowledgeable, and truly invested in each patient's recovery. They don't just guide you through the exercises; they take the time to explain what's happening in the healing process so you understand your body and your progress. My orthopedic surgeon is in and out of the room in 90 seconds, answers one or two questions, and moves on, but the physical therapists are the ones who really support you, answer your concerns, educate you, and help you heal. These are the people you lean on during recovery, and because of that Columbia Physical Therapy is the only place I'll ever use in the future for my family.

I went to Columbia physical therapy for the water therapy. It helped a little but my anger was with…read moreJulie who works there. After several visits to the water they tried other treatments. Julie told me that I really did not have a reason to hurt, she said that her back was in worse shape than mine. WRONG, SHE DOES NOT KNOW WHAT SHE IS TALKING ABOUT!!! After leaving Columbia physical therapy I went to Dr. Wahl a back specialist in Richland. He did surgery right away on my spine, He fixed several of back problems. He is awesome. The gentlemen at Columbia Physical therapy (all 3) were nice to work with, but I would not recommend going to this place.

Got wonderful treatment there. Physical therapy works even if the issue was not caused by injury…read more Shoutout to Julie, Kyle, and kevin.

They REALY know what they are doing, and didn't break our bank in the process…read more Ken did some work on my wife's shoulder that had been inflamed for YEARS. Previous physical therapists kept seeing her every week, kept charging, but nothing ever improved. After about 3 visits with Ken, and some very good advice from him, my wife's shoulder drastically improved - and he said we didn't need to come in anymore (as long as we followed instructions). Very impressed, they really know their stuff.

They are extremely professional. They care deeply about each patient. In the summer of 2024, I…read morebrought my husband home from a month long stay at Virginia Mason in Seattle. He had a very complicated health picture. He required IV nutrition, a PICC line, a wound vac, physical therapy and occupational therapy. They provided skilled care with a RN, PT and OT therapist. It was a long road however he recovered and is back to work. They were there each step of the way.

They don't live up to their advertising or their policy . They say no matter how complex they can…read morehelp you at your home exclusively without sending you to rehab or nursing home or whatever also they say that you have the right to make the choice of what you want to do with your care and your rehabilitation. Yeah they keep going on and on about going to rehab and leaving your home and staying in some kind of care center maybe being separated from your husband or wife or your family.. all one has to do is read their opening advertisement under their logo and so on and none of it has been shown to be true as far as at least five or six workers that have come to our friends home... In fact just the opposite they spoke with the owner of the business and he said that none of that stuff should be going on yet it's still going on and he never got back to the elderly people that are our friends that we witness some of this ourselves from what they told us. Not a place we'd recommend for your mother father mother and father grandmother so on some you know individual that's severely handicapped or whatever you know they want to ship you off to some kind of home and separate your family and then just leave you in there to be shipped later down to a nursing home and lay there and wait to die be alone after so long people quit coming we've seen so many old people go through this it's just horrible I wouldn't recommend this place they're leaning towards that and they're very Snoopy... They look in your covers they look in your refrigerator they ask you questions are not supposed to ask a question what your doctor recommended for you as far as medicine ... My friend's husband talked to the director or the owner he said that none of that stuff should be going on and that they don't do those kind of things but they did two of the nurses one said the man would never walk again if he didn't go to rehab out of his home and he'd have to go there without his wife and stay there at a rehab center who knows how long and one of the other ones keep saying it every time she comes she says go to the rehab center or go to the Care center.. these folks want to be independent in their home they want to "live in place" it's called.. like 80 plus percent of seniors want to live in place.. live and die in your home with your family and your loved ones not in some strange place where you don't really know nobody.. we're very upset to hear this from our friends being elderly they're there are clear mind able to take care of themselves and with the assistance of their family members and Friends some caregivers that are waiting to be approved by the state or whoever it is they even have nurses in the family. So they're well taken care of their home is clean and safe and has plenty of room for physical therapy commodes walkers... They live out on a farm type setting with their family right next door very peaceful quiet they've known their neighbors for 22 years on this road out here and on this private road for 12 years and their neighbors are like family to them they love their neighbors and their neighbors love them... Yet these people from Columbia River want to put these elderly friends of ours in a home or tell him that they'll never walk if they don't go to a rehab center these are cruel things to say to people...well if you ever read the policy of Columbia River home health Care Kennewick he'll know that it's not what it's cracked up to me cuz none of that really happens at least it didn't with our friends we wouldn't recommend this place for it anybody's grandma or grandpa or mother or father. ..

If you're needing a physical therapist, you must read up about Phoenix PT in Kennewick WA and Kraig…read moreSorensen, PT. Do your homework, that's what I did when I was searching for a PT while suffering with severe back pain/arthritis. Kraig is from the Tri-Cities and has been providing PT for over 20 years now. I wanted to find a experienced physical therapist in a small office that provided "one on one" PT to it's patients. I have had PT before that was in a crowded place with many patients and therapists coming and going. That was not for me this time. I am so happy to recommend Kraig Sorensen. I have, from the first week he started helping me, seen great improvement in my pain level, strength, and overall confidence in achieving my goals I had set.

The care was ok at the Richland location, however, my issue is with the billing dept. Oasis does…read morenot bill in house, but is processed through upstream rehabilitation. I have only received 1 invoice, I have requested via email and by telephone, but have yet to receive one. When I attempted to call on multiple occasions, you are put on an immediate hold for anywhere from 10-30 minutes. After multiple attempts, I did get through, the woman explained my bill had gone up since the last bill, for a service that had not been billed yet. I did explain I emailed and did not receive a response, but I had not received any updated invoices with new charges or my payments. She indicated she would start sending. I received services in 2024 and have yet to receive another invoice. I have made a couple additional payments, but again I am not receiving an invoice to see that they are being applied, etc. I have again sent several emails and attempted to call and be on hold, but did not receive responses, until today I was called by a collection agency! I contacted the Better Business Bureau and am finally contacted by Upstream Rehabilitation to state that I made a verbal agreement to pay. I said I did not make a verbal agreement, what I stated was I would make payments as I received invoices. I believe I have the right to know what charges were applied, what insurance has covered and how my payments are applied to account. If you go to Upstream Rehabilitation you will see most reviews are the same as mine. This feels like a scam to send to collections by not answering emails or calls or providing invoices reflecting payments, balances or what was billed through and accepted by insurance. BE AWARE if you receive services as Oasis, you will be billed through Upstream Rehabilitation. Update: Upstream Rehabilitation never responded to Better Business Bureau From: BBB Serving Central & South Alabama To: Subject: This complaint has been closed without response from the business Dear : This message is in regard to your complaint submitted on 5/2/2025 against Upstream Rehabilitation, Inc.. Your complaint was assigned ID . Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond. If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know. BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile. BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter. Sincerely, Dispute Resolution complaints@csal.bbb.org

I have used Oasis twice. Once for gait issues and recently for shoulder rotator cuff therapy…read more Both times they provided outstanding therapy. They have a well trained and positive staff

I love Gale Physical Therapy, always take great care of me every time I come in. very professional…read morebut you can tell they really care about their patients.

If you are unable to work or are an injured athlete, perhaps Summit is the place for you. If you…read morehave a job and don't want to be told you will be seen "when they have the chance", then endure over 30 minute wait times to still not be seen, this place is not for you. Worst 35 dollars I've ever spent. On the upside they have a nice logo.

I LOVE HEATHER. I am not a fan of the hours now that I am working a day job. Maybe they can work on…read moreextended hours or short days on a sat

Very professional, awesome staff easy to work with and very reliable. Helped me getting back to…read morenormal.

A big yet late shout-out. Get this. I was reviewing my Yelp Account and noticed that back a couple…read moreof years I had used Yelp in an attempt to create a quick appointment with NWiC. Notably, I typed, "I would like to get in today, Friday evening if possible." and I may have missed this, but looking at the system today, their office reached back in the Yelp system within 15 minutes to ask which location I would prefer to visit! Ok, that's lightning service! 10 stars! Don't know if they still have that superiority post-COVID but wow, notable for sure.

If you enjoy having people help you through a challenging time in your life, Three Rivers Physical…read moreTherapy is for you. They are a part of the Kennewick community and it is apparent they are invested into your well being as well. Everyone knows your name medical status and they quickly become a friend helping you recover. They demonstrate a high level of competency that flows into a very strategic and effective treatment plan. They communicate with your doctor which gives a holistic approach to get you to your baseline. Just going makes you feel like going to see friends.

From the owner: At Three Rivers Physical Therapy, our goal is to help patients improve quality of life by…read moreestablishing individual goals and helping meet standard of living expectations. From the front office to the treatment tables, our staff is committed to providing excellent care in an environment that promotes healing. * Core strengthening * Pre- and post-operative surgical care * Education of conditions, symptoms and therapy treatment * General orthopedic rehabilitation * Geriatric rehabilitation * Manual therapy * Pediatric rehabilitation * BPPV (Benign Paroxysmal Positional Vertigo) * Myofascial release * Neuromuscular rehabilitation * Sports rehabilitation * Spinal care * Therapeutic exercise * Wellness education and transition to fitness