They took our little dog on short notice and were very nice and gentle. We were from out if town…read moreand needed a vaccine to stay at the RV park.

This is a great service and Tina and her staff have a great love for dogs and the service they…read moreprovide. We have been using this service for about a year now and our dog can't wait to go. When we mention going to daycare she yelps and barks with joy. Thank you guys.

I was given a scent training class for Christmas. I travelled from Sacramento to Ione, and my dog…read moreand I were introduced to the art scent work. The training area is on one of the heights hills in Ione with a great view. We were immediately welcome upon our arrival, and we were lucky to receive training from an expert. Will definitely return.

This is regards to their boarding services. First of all, I'm glad to say my dogs came home without…read moreinjury or trauma. Unfortunately I failed to do my due diligence in looking into Gold Country. Mike Flores, Owner and husband of Cherie Flores assisted us during the booking and duration of stay with my two dogs. Now, there are several complaints on Yelp about his customer service skills or lack there of. Which is very true. But because I know how to deal with difficult people I was able to get through my conversations with him with out any major conflicts. Yes, Mike lacks manners, and is very suspicious of anyone entering his property. Very guarded and and unwelcoming but I think that's just the way he is. Second the facility they place our dogs. Not sure if what they advertise really exist or if they even provide the services they offer. There are no pictures of the kennel besides the "virtual tour" which is a prerecorded video with a power point presentation with picture of the so called kennel. But as customers, we are not allowed to see where our dogs are housed in person. I find it strange that we have to drop/pickup in a separate building. The property seems to be deteriorating in person compared to the pictures from their website. I paid for additional services such at the relaxation package and activity package but I don't have any evidence that these services were rendered. I packed food for my dogs and when I picked them up it seems that all the food I provided was gone. Once home, I fed my dogs and they eating like they haven't been fed for days. And they drank so much water... again all speculation but observing my dogs behavior and habits it seem they did not eat or drink very much. I also paid for a "report card" detailing their daily progress of their stay which I never received. During the scheduled pickup day (Monday 8-9) which states in there email there was no one there. I called multiple times and messages them on Facebook but no response. I decided to drive into the property and went to a residential home assuming it was the home of Mike. I started knocking and making my presence known. He came out and of course was confrontational asked what I was doing there. Long story short, he ended up making an excuse that he forgot about the pickup and asked that I wait back in the pickup and drop-off building. Side Note, the residential property was fenced off and I heard lots of dogs in cages. I also found a dog in the transport van they used that seemed to be there overnight. Again the property did not appear to be in good condition. I do not believe my dogs where in any of those cages but I can only speculate if they were other customers dogs. The kicker to all this was when I called after my dogs stay to see if they would accommodate a Sunday pick up. Mike said they were closed on weekends and didn't have staff to help accommodate our request. This statement brought up many concerns. If he said they didn't have staff, then who is caring for all the dogs in their care? My dogs stayed the weekend and now I questioned if they were cared for at all. Well I did further research and found out that the Amador County Animal control licenses these types of establishments. I inquired to see if Gold Country had any complaints filed against them or if they property had been inspected. The receptionist stated she didn't work in that unit but stated Cherie Flores works with her agency and helps trains law enforcement and search and rescue dogs. At this point, I decided not to ask anymore questions as Gold Country has a relationship with this agency. I feel that even if I wanted to file a complaint, it would fall on deaf ears. So please do your research. I will never use them again.

They were great took us in early for ear infection thanks Autumn !!!…read moreI will going back

We arrived on time to our vet appointment to establish care for 3 dogs and 2 cats. The intake went…read morewell until we were told the animals would be examined out of our presence. We had not even met the vet and were expected to hand over our fur babies to a complete stranger. We asked if the exams and shots could be done in the room for intake as it had all the amenities already including a sharps disposal container. It was explained that they have everything needed in the back. The tech then asked for Maize so she could get her Rabies shot, it was Clarice that needed the Rabies shot not Maize. This was too concerning to let this vet clinic be in charge of our fur babies health. The only good thing is the clinic refunded our deposit.

This is the filthiest place I've ever been. The whole place reeks of poop, and there is filth…read moreeverywhere. Even the people that wore care of filthy dirty. I can't imagine bringing my pet here ever aga

Dr. Simko was understanding of my 16 year old dog's experience with senility. After her exam, a…read moreprescription was advised for and she is currently doing much better and this has relieved the stress I've been under dealing with her problems.

My female dog needed the surgical services of Dr. Whitman. Dr. Whitman was extremely skilled and…read morethe surgery went well without any post surgery problems. Dr. Whitman is very personable. He explained the surgical procedure and answered all my questions. Dr. Whitman has a great smile that helps put any of my concerns away. The staff of Acorn Hills Animal Center are top marks. Each of them took their time with me and were very supportive. The staff were very good at post surgery support. They called me many times to check in on my dog's recovery and answered any questions or concerns. Special call out to Taco, the Acorn's Office mascot. Taco hangs out in any where he wants, but sometimes he's in the front office greeting guests, jumping on laps and asking to be petted. I highly recommend Acorn Hills Animal Center for any of your pet's needs.

Dr. Alison and staff took amazing care of my newest rescue/foster Baby B. She was dropped off to…read moreme and needed vet care immediately as she was very young and pregnant. She was treated like a little princess and is doing amazing. Highly recommended as always. Dr. Alison also took care of many of our previous dogs. She was incredibly helpful with my Spudz McKenzie when she was diagnosed with osteosarcoma. Thank you Dr.Alison and staff, we are so grateful you are here for our pets.

CONGRATULATIONS ON YOUR RETIREMENT! Dr. Paula and her staff took care of our pets, both canine and…read morefeline, for the past decade. I was always able to get an appointment. She was gentle and caring in her services. She explained everything so that I understood. The best care out there. I am so sad for our babies are no longer under your care. But I am thrilled you get to move on to the next chapter of your life. Enjoy!

I wish to comment on the most unprofessional behavior at a vet's office that I have ever seen. To…read moresay I was shocked doesn't begin to describe it. It concerns Valley Springs Veterinary Clinic, Dr. PaulaParish. I was returning some special diet canned food that my cat refused to eat. The assistant there (who I suspect is the vet's husband) couldn't find a record of its sale. But it is only available by prescription so I had to have bought it there. It's the only place I have ever taken this cat. But instead of assuming that there had been a mistake, he started screaming at me. I am not exaggerating, I swear. As I went out the door and started to say something, he screamed even louder and slammed the door in my face and said never come back. No problem, I sure won't.

Dr. Bob is a wonderful vet and a very caring individual. We had a hard decision to make he made it…read morea little easier on all of us. He understands the tough financial decisions. Although we love our dogs, we can not always put them ahead of our own needs in these hard times.

I use this vet during annual visits to the area If you looking for a compassionate vet…read moreclinic.....don't go here!! After being a customer for 7 years, I have seen a change when they moved into their new faciltiy . Seems like they are to busy trying to pay for this new facility, and customer satisfaction is no longer one of their priorities - the staff is very cold !! I have since found another vet....I (and my pet) are happier!!

I just moved here last week and my kitty had a blockage i know i needed to see someone asap. The…read morecustomer service was great and the doctor what very detailed and talked to me with great customer service. Great job guys!

It took me a few months to write this but I should have done it 2 months ago when I first lost my…read morebaby of 14 years, Coley, a half lab, half golden retriever who was the love of my life and our families joy. When Coley got older they did everything to help me keep him well, from me walking in thinking I was going to have to do bad things, to me walking out and having him another 9 months. they were always so nice, they called in a prescription to me at a costco when I ran out and the winter prevented me from getting there, they treated my baby like he WAS a baby, not an old man. they answered their phone and returned calls. We are so sad to have finally lost our baby but this caring team and vet gave me another year to have him, and that was a healthy year, not a sad one.