i really try to support local - but I am done with these guys. the last several times I have been in cat stuff was not in stock. Today: Dry cat food - No small bags of Hills except kitten Only 1 medium bag of hills indoor - no others I wanted like perfect weight. A few large bags but not of what I wanted. Wet cat food - had a few Hairball support - none Cat litter - entire aisle was empty - no cat litter at all - really?????? So I got 1 bag of food and a few cans - used my coupon which was pretty useless - 10% off food and litter - but they didn't have any So I couldn't buy. I am done and going back to big box stores. read more

Great large store with everything you may be looking for or need to pamper your pets!

I entered a less than positive review 2 days ago. Your response was to call a number and get some resolve. Without going into detail, that was almost as troublesome as my store visit My suggestion is that someone who has a little knowledge and care do a "blind visit" to this location. Good luck. read more

I know you guys have closed and might be scheduled to re-open- but a day before the closing I was prepared to come in and purchase a live animal that I'd had my eye on for a while. I'd been coming in every other day to watch him, lol. when the store closed, they told me he had been taken to another location. I've driven to each and every single location in nc, called as well, and they have zero record of recieving or selling a ghastropholis prasina (green keel bellied lizard.) and nobody has a clue where he is. I'm honestly just more worried about if he's alive at this point- it's fine if he's already found a home, but I'm worried as theres no trace of the animal. I have pictures and videos of him. His name was 'Sisco.' I'd love to get in touch with someone so I can try to find this guy. Thank you! read more

The dog wash area is always clean. They have plenty of soap and towels. I have been to this location many times and it's always a good experience for my dog and me. read more

You would think, that if you are running a franchise in a chain that is behind not only Pet Smart and Petco, but Walmart for brick and mortar, and having to compete with Chewy.com online, you might prioritize Customer Services. In this case you'd be wrong. Worst customer service ever, with unfriendly and unhelpful employees. But the icing on the bad service cake is the manager who said "I'm too busy to hear what went wrong with your visit today." read more

Large selection of pet supplies with knowledgeable staff to assist. Tropical fish selection. A wash your pet yourself facility. Tons of parking at The Lowes Foods Midway Plaza. read more

Do NOT recommend!!! At all!!! The staff doesn't know anything about pets. Things are never where they should be on the shelf. But the last straw was when I bought a big bag of oxbow western hay and it was full of dead grass and they wouldn't take it back! Defiantly a waste of time. Again. DO. NOT. RECOMMEND. The REAL pet store are worth the drive weather it's Shallotte or Wilmington. Don't waste your time. read more

Pet Supplies Plus Bolivia - This is the hay they sold us for our guinea pig. As you can see. That's NOT good hay! - Pet Stores Near Me - Bolivia, North Carolina

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I have been a customer for several years and particularly enjoy using the dog wash. But it has been broken for several weeks now.

Great neighborhood store. Competitive prices, friendly and helpful staff. always a pleasure to shop here.

WOW! JUDY the manager should be fired on the spot for verbally abusing her employees for trying to do the right thing. I am in the service industry and would never treat a customer the way I was treated. She literally yelled at me and brought me to tears. I have never been treated so poorly as I was treated today by Judy the manager at Pet Supplies Plus today. On June 7 I purchased dog food on my way back to Wilmington. The cost was $57.62. The gentleman helping me asked if he could put it in my car. I said yes that would be a big help. I paid and left. I got home and there wasn't any dog food. I called immediately and the young man said he accidentally put it in the wrong car and to come back and get another bag or a refund. Today I returned. I was greeted by a gentleman at the counter he needed to call the manager. A lady came over by the name of Judie greeted me and basically called me a liar and said that she needed to call the owner Steve to confirm whether she could give me my money back or not for a product that I have not received. As the young man at the cash register apologized she said don't you apologize to her and don't you be nice to her. While Steve and Judy were having a conversation basically calling me a liar she yelled at me said told the young man not to talk to her that way that she will talk to her employees however she chooses and that they will need to call me later after they verify and get the person in trouble that put the food in the car because this is a single owner establishment and they will not be losing money by employee mistakes. Another customer witnessed this and was appalled. I feel terrible for the gentleman that helped me and for the young man at the register. DO NOT SHOP HERE. THE WAY JUDY TREATS STAFF AND CUSTOMERS IS DOWNRIGHT ABUSE. Steve, the owner, should be embarrassed. read more

Always a pleasant experience shopping at this location!! Dedicated to providing for our animals.

Pet Supply in Bolivia is top notch. Helpful staff, clean store, well stocked. Big variety of pet food brands. One thing we're thankful for is the dog washing station with only a $10 charge. Shampoo, blowdryers, towels and large aprons for the humans are included. The sinks and floor are cleaned after every use. read more

Absolutely love this store! Love their employees and appreciate their intentions to be inclusive. We will go here as long as we have pets!

I have been here several times without issue, but today it went down the crapper. Was here for a self serve wash, of course you pay ahead. The water for the wash never got warm it was cold, ice cold....my poor dog was shivering from the cold water when I told an employee he said he let the owner know.....umm shouldn``'t you have a manager on duty that can call a plumber to fix your hot water heater? Pathetic! read more

Having free delivery for orders over $35 is a great deal and a godsend so many times during this pandemic. The drivers are always very courteous and all wear the face coverings recommended by the CDC. Well done Pets Plus Bolivia and thank you! read more

I was in the store this afternoon and I noticed that there were several signs in the windows stating that "You must be wearing a mask to come into the store". What a disappointment, then, when I saw a gentleman with no mask stroll into the store and shop for ten minutes and then check out without anyone even mentioning the fact or asking him to put on a mask. There was a lady, as well, ahead of me in line who had been shopping and then walked up to the check out without anyone asking he to put on a mask. What's the story, Manager? Are masks a requirement; or are you just posting signs with no thought for the health and safety of your customers? I won't be going back; I can't afford to be infected. read more

Worst customer service experience ever. The employees, including the manager are barely out of high school and have no concept of good customer service. The owner is worse. I gave him the opportunity to speak to me about my concern before leaving a negative review but he wouldn't even talk to me on the phone. He even wrote his own five star review under the name "smart shopper". I have screen shots of the same review with his name on it before the name was changed. If you want to see real reviews for this business look under the unrecommended reviews on here. Which unfortunately is probably where this one will end up. I'll never completely trust a positive Yelp rating again now that I know that negative reviews end up "unrecommended" and business owners own positive reviews of themselves are "recommended". read more

Great Store, very good customer service. Very clean and organized. This is a great addition to the area. Love It!!! Love the dog wash!

Honestly love this store, but it seems every time we've ever gotten a beta fish from them, it dies, within a month. Last night, I came to get a new one, I paid $5 and some change for a fish AND a dog toy, the fish died in less than 24 hours. When I went back to get a refund or a new fish I was told that it was essentially my fault and that I would get a "25% discount". The fish was already on sale and was only $3 and some change. But when I get to the register, I'm told my total, WITH THE DISCOUNT, is $5.83 which makes no sense, especially since the tag said $3 and some change AND I was told I had a discount. I have social anxiety, I don't like to be in confrontation, the man at the register was "delayed", which makes me doubt that everything went in correctly. And honestly this is just the worst experience I've had thus far, and I was too anxious to speak up for myself. read more

We took our dog to the self service dog wash , it was great water was a little hot but they're going to work on it I like being able to take him to a facility and not use my bathtub. They have soap and everything including towels, 10 bucks that's great, nice and clean store read more

I went in there with my pup this evening. And I was greeted in a nice manner and was asked if I was looking for anything in particular and I answered that I was just browsing and they pushed a food brand on me. The employee then started asking a lot of questions regarding where I got my puppy, breed ect. Which I didn't mind at first. I then walked down another aisle and collected what I needed. When it came time to payout the same employee sounded offended when she asked me "no food?" I told her he was was only two months and I didn't want to change his dog food that quickly and he doesn't seem to be showing any problems as of yet. I told her what brand he was on and then she suggested that I should double check the label. I used to not have any problems there before, but this shopping experience left me feeling like I was judged. Not an experience I would like to have while shopping. read more

I have been a long time customer of this location and today I received the worst customer service of my entire life!!! I came in with my dog to utilize the self service dog wash and everything was fine until I was rudely asked to leave without finishing because I was "taking too long". My dog has a double coat, long fur, and a bit of anxiety when it comes to the bath so he takes some time to wash. I had the water cut off on me and was approached by multiple employees who asked me to wrap things up early as I had been there too long and there were others waiting. (Just to note, the other tub was not even being used, so there was no need to have people waiting). I quickly got my dog dry and was just going to go over him with a brush when I was, again rudely, told I was not allowed to brush him. The website specifies that the dog wash is a bring your own brush deal. I brought my own and was still told to wrap up and leave. I have been to many pet supplies plus locations and this is the only place that has ever treated me and my pet so poorly, telling me I was not allowed to brush and that I was taking too long and needed to leave. The employees working today have no customer service skills and were just plain rude in their delivery. "Are you done yet" was the first thing to come out of the young man's mouth before he asked me to wrap up...disrespectful. I had planned to buy more washes when I was leaving but after that experience I don't think I will be returning. Just disappointed because I had only ever had pleasant experiences at this location until today. read more

Our dogs love their bagels. Helpful staff. Wash an dryer station great idea if ever need!

We visited this store 3/31/2017 to use the self service pet wash, and honestly this was the worst possible experience I have /ever/ had in a pet store. For a short summary: The pet wash dryer was cold, the dog was still wet and shivering after more than 10 minutes of drying, and after giving up drying the dog, my mother was verbally assaulted by the manager for asking for corporate number because the blow dryer was cold. Now here's the more detailed summary: My mother has visited this store before two months ago and had an issue with the dryer in the pet wash, but since it was the dogs birthday, I was hoping things would be better and the dog could get a nice warm bath and nice warm dry. Upon entering the store we asked the cashier if the dryer was working properly and if it was warm, he said yes so we paid for the wash then gave the dog a bath, when we turned on the dryer it was cold, and by about 10 minutes it was still cold unless you held your hand right up to the nozzle (were we supposed to press the nozzle against the dog? I don't think that's how a dryer works.) the dog was wet and her feet were dripping and the poor pooch was just so angry and miserable, realizing she wasn't going to ever dry this way, we went to the cashier and asked for corporate number to complain about the cold dryer, boy was that a mistake. The cashier called his manager, Judy. Not knowing the storm rolling in I went to go look at the goldfish, upon my return my mom was telling Judy that the blow dryer was not working and she'd like the number to corporate, to which Judy leans over the counter pointing her finger at my mother, yelling at her not make assumptions that they didn't fix the dryer, this is when the verbal assault on my mother begins, we were yelled at to get out of the store, we were told she wont give us the number, then she said she will give us the number and /a refund/ which we never got by the way. Judy called my mother a "Nasty person" "Mean horrible person" and said that my mother "Enjoys causing trouble for other people" all we wanted was the corporate number how did this happen? My mother not once cursed, or degraded Judy, but Judy was quite content on degrading my mother which was HIGHLY inappropriate and unprofessional. For a pet store I expected a little more compassion, for people and animals. This whole experience was highly disappointing and upsetting. In the end we got the number for the owner, not corporate, and we were told the owner would say the same thing? What same thing? Will he degrade my mother as well? No thank you, we will be contacting corporate with the number provided via internet. read more

This store is a fantastic addition to the local community. Ever since the first day walking in I have felt like family. They know me and my pets by name, even ask about the rest of them that I just talk about.They ask about my husband and how he is if he's not with me and vice-versa.Next,you know how when you see young people working in stores and you think "oh great" and roll your eyes? Not here! The young store employees are fantastic, they help each other without acting inconvenienced and they ask you questions about your animals,they also take their time with helping you and are always working or doing something productive,no standing around and playing on their phones here! Plus they remember you! The store owners really put together an amazing staff and that's unheard of now a days. Their selection is fantastic and cost effective. The store is always spotless and smells clean! If you're in town be sure to stop in and check them out! read more

Prices and selection are the best between here and Wilmington. The wash stations have been a great service. Friendly staff.

I went to this store last Tuesday, As i walked in I was greeted with a nice warm hello and asked if they could help me find anything. I had went in the store looking for the cat liter section after the young lady at the counter had showed me. As i was browsing the cat liter a young man asked if he could help me with anything, I told him i was fine and he walked along. Then as i made my decision to check another stores prices i made my way to the exit. As i looked down an isle and saw this dark haired women that looked furious and was complaining about something it seemed her coworkers had done as she scolded this young man that i assumed worked there, i am thankful i was not greeted by this ferocious women. Overall i loved the store but wasn't a fan of the harassment i saw. read more

I was forced to give at least one star for this review, or I would have given zero. This was the worst customer service experience I have ever received at a retail facility! The woman behind the counter (dumpy, short shandy blonde hair, middle-aged, about 5'4") told me that I would have to provide my personal information in order to sign up for their customer loyalty card. When I explained that I don't do that, given the recent spate of security breaches, but that I would still appreciate the $3 savings on my dog food, she threatened to call the police if I didn't leave immediately! Even the other people behind me, obviously mortified by this woman's behavior, tried to give me their card. "NO!! THAT'S NOT ALLOWED!!", the woman screamed at the other patrons. Good thing she didn't have access to a gun! I have a note into Steve Blitchington of Southport, the owner of this specific franchise, to see what he wants to do about this libelous and slanderous behavior toward me by one of his associates, because this will not go away for this company. I fully intend on moving this forward for the appropriate recompense. There are plenty of other places to get dog food, and I would highly recommend any of those over Pet Supplies on Midway in Bolivia. read more