Love Animal Crackers. they do a awesome job and everyone is so friendly. I love the scarfs they…read moreput on your pups after they get groomed.

horrible experience!!!.... I brought my dogs here and ask to clean and shampo them and specifically…read moresaid not to cut or shave them, and when I picked them up they were both shaved and one of their nails got cut really short and it's still bleeding everywhere and there is small cuts all over both of them. Don't go here the only thing you will get is disappointment,

I'm really disappointed with how this situation was handled. I brought in a baby guinea pig I had…read morerecently purchased because her bonded cage mate passed away about three weeks later. I was concerned that whatever affected the other guinea pig could also affect her, so I brought her in to be checked for her health and safety. This was handled very poorly. When I later called for an update and asked about getting her back, I was told she had already been placed back in the display case to be sold to someone else. There was no concern shown for her physical or emotional well-being. Guinea pigs are prey animals and extremely sensitive to stress. On the same day her bonded cage mate died, she was also separated from the other guinea pigs she had bonded with. In a short period of time, she experienced the loss of her companion, separation from familiar cage mates, transport back into a loud store environment with dogs and children nearby, and being put back on display without proper quarantine--even though she had been exposed to a deceased cage mate. This kind of stress can weaken their immune system and put them at serious risk. I felt treated unfairly, and the way this was handled did not feel safe or humane. This experience seriously damaged my trust in how this store cares for small animals. The picture below was the guinea pig I had and returned. She was too small to be written off as healthy and too much through stress to be put out in a case with other guinea pigs she didn't know and in an environment so cruel. On another occasion, I returned multiple guinea pigs and called ahead to let the store know I would be coming back the next morning to get two of them. When I arrived, I was told that one of the two had already been sold to someone else--even though I had been told the two had bonded during their time back in the store. Separating bonded guinea pigs is stressful for them and shows a lack of understanding or concern for their social and emotional needs. This situation felt careless and avoidable, especially after I had communicated clearly the day before On another occasion, when I was new to caring for guinea pigs, I called with a genuine concern about the length of one of their teeth and asked for guidance. The manager was rude and snappy with me and implied that I was neglecting or abusing the animal by not providing enough food, hay, or toys. This was especially upsetting because I was reaching out specifically because I cared about the animal's well-being and wanted to do the right thing. It felt insulting and discouraging, and it didn't match the store's claims about caring for animals. If the goal is animal welfare, people asking for help shouldn't be treated like they're doing something wrong. To end I will never be getting my guinea pigs from here again. I love the ones I have but I will not support this business. I would rather spend a few more buck on the guinea pigs at petsmart than here. They have lost a loyal customer

We're preparing to welcome a puppy into our family and wanted to start checking out nearby pet…read morestores to see what services and supplies they offer that were dog-specific. The store was quiet when we visited tonight - no animals for adoption up front, few other animals were available, actually, and few customers browsing, which was just fine by us. Store seems to carry the typical food brands you'd expect as well as some natural, grain-free, and "raw" type options -- Putina Pro Plan, Blue Buffalo, Merrick, Vital, Instinct, and the one we were looking for, Solid Gold. Same goes for the treats and toys. Plenty of pet care cleaning products, leashes/harnesses/collars, beds, and other items for dogs. I spoke with an employee, who confirmed they aren't doing socialization or group training classes because of COVID, but she did say their one-on-one training is being offered at $25 and at least offers a new setting and new people (the staff) to meet. She was very friendly and you can tell she really likes what she does. There is a small grooming check in on the right side of the entrance -- it has its own separate little waiting area so if you're bringing your dog in for a trim, you aren't just hanging out near the entrance of the store where the bulk of the foot traffic is.

This place is ok the costumer service is good. But they were keeping a bearded dragon (a type of…read morelizard) in what seems like a 10-15 gallon tank . But he is probably only in there for a few days or weeks. There fish seem good not sick in big tanks. 7/10

Great salt water selection. Knowledgeable staff and always available to help. Fish are very healthy…read moreand well prepared. Will be back many times!

Store is always clean, staff is friendly attentive, and always willing to help. For a small store…read morethey have such a great selection. Whenever I am in lititz I always hit this store up.

Everyone here is friendly and helpful. They have a great selection of dog food and dog treats for…read moremy doggo as well as cat food and snacks for our two cats. I recommend this location because everyone I dealt with here over the last year has been really cool.

We bought our teacup yorkie ar Ridgewood Kennels. I like that they have a100 % guarantee on there…read moredogs. We just bought a frenchton from them,& we took her to the vet for her ear problem,& they reimbursed us the money in full. I highly recommend them.

Love my yorkichon I got from here named Yelena best purchase I ever made! Would buy from here again…read morethey test their animals with a lot of love!

Run don't walk to this local and wonderful pet store for amazing service, treats, and food for your…read morefamily pets. The pet treats and food are all US made and Dave will special order for you. Support the best of local when you shop here!!

I purchased a harness for my puppy. The owner provided help in getting my dogs harness fitted. Very…read moreknowledgeable about dog food. Would highly recommend. Marlane

What a unique pet store! Its bene said this is the largest pet store on the East Coast, and I…read morebelieve it. Walk through the doors with a giant shark head above it into a massive warehouse. There are rows and rows of pet supplies organized by category. Throughout the main floor are birds and a few other animals. Off the side is an area for small pets like Guinea pigs and snakes. Don't miss the fish area. Hundreds of tanks are filled with many kinds of fish! The entire place is a little run down, but still worth a visit for how unique it is.

Came looking for freshwater shrimp. Staff were super friendly and helpful. They were pleasant, well…read moreinformed, and packaged my items well. My problem was with the shrimp themselves. I wanted a cherry shrimp and a Jade shrimp staff said they had them, caught them, packed, priced, and handed them off. If you know anything about shrimp, you know they hide in plants and they can be hard to see so when staff told me they had some to sell I didn't expect a microscopic jade shrimp nor did I expect the other one, I suppose you can call red, but it certainly wasn't a cherry shrimp. I'll order them online next time. Huge disappointment!

Love the fact that I can get just my dog's nails clipped and don't have to get a total spa…read moretreatment! Always do a good job and I'm in and out in no time! Thank you groomers!!

Been shopping and adopting my animals from here for over 10 years. Staff is always very…read moreknowledgeable and happy to help. I love that they genuinely care about all their animals and what kind of home they're going to. I'll always do my pet shopping here