Came looking for freshwater shrimp. Staff were super friendly and helpful. They were pleasant, well…read moreinformed, and packaged my items well. My problem was with the shrimp themselves. I wanted a cherry shrimp and a Jade shrimp staff said they had them, caught them, packed, priced, and handed them off. If you know anything about shrimp, you know they hide in plants and they can be hard to see so when staff told me they had some to sell I didn't expect a microscopic jade shrimp nor did I expect the other one, I suppose you can call red, but it certainly wasn't a cherry shrimp. I'll order them online next time. Huge disappointment!

What a unique pet store! Its bene said this is the largest pet store on the East Coast, and I…read morebelieve it. Walk through the doors with a giant shark head above it into a massive warehouse. There are rows and rows of pet supplies organized by category. Throughout the main floor are birds and a few other animals. Off the side is an area for small pets like Guinea pigs and snakes. Don't miss the fish area. Hundreds of tanks are filled with many kinds of fish! The entire place is a little run down, but still worth a visit for how unique it is.

I get my dog scooby groomed here everytime kayleigh is just a sweetheart and always gives my dog…read morethe cutest haircuts (when he's not being annoying when it comes to his face lol) but other than that she's a gem!! recommend her especially

DON'T EVER GO TO PETSMART ON FRUITVILLE PIKE…read more You will not believe this!!!! I go to pick up Hudson yesterday and Sydney (new groomer)says to me, the man(Tim) who dropped Hudson off is banned from coming in here. I was so shocked I said... why. She said he always comes in swearing at everyone and raising his voice. What in the world??? This is the first time Tim dropped them off. Mom or I always take them. Mom had eye surgery so Tim took him. He called the store to find out what was going on. He said Sydney was getting all smart mouthed with him and wouldn't let him talk. He hung up on her. A case of mistaken identity obviously. Never ever has a company treated us like this. We spend over $500 a month there getting our pets groomed once a month, dog food, treats etc.

I'm really disappointed with how this situation was handled. I brought in a baby guinea pig I had…read morerecently purchased because her bonded cage mate passed away about three weeks later. I was concerned that whatever affected the other guinea pig could also affect her, so I brought her in to be checked for her health and safety. This was handled very poorly. When I later called for an update and asked about getting her back, I was told she had already been placed back in the display case to be sold to someone else. There was no concern shown for her physical or emotional well-being. Guinea pigs are prey animals and extremely sensitive to stress. On the same day her bonded cage mate died, she was also separated from the other guinea pigs she had bonded with. In a short period of time, she experienced the loss of her companion, separation from familiar cage mates, transport back into a loud store environment with dogs and children nearby, and being put back on display without proper quarantine--even though she had been exposed to a deceased cage mate. This kind of stress can weaken their immune system and put them at serious risk. I felt treated unfairly, and the way this was handled did not feel safe or humane. This experience seriously damaged my trust in how this store cares for small animals. The picture below was the guinea pig I had and returned. She was too small to be written off as healthy and too much through stress to be put out in a case with other guinea pigs she didn't know and in an environment so cruel. On another occasion, I returned multiple guinea pigs and called ahead to let the store know I would be coming back the next morning to get two of them. When I arrived, I was told that one of the two had already been sold to someone else--even though I had been told the two had bonded during their time back in the store. Separating bonded guinea pigs is stressful for them and shows a lack of understanding or concern for their social and emotional needs. This situation felt careless and avoidable, especially after I had communicated clearly the day before On another occasion, when I was new to caring for guinea pigs, I called with a genuine concern about the length of one of their teeth and asked for guidance. The manager was rude and snappy with me and implied that I was neglecting or abusing the animal by not providing enough food, hay, or toys. This was especially upsetting because I was reaching out specifically because I cared about the animal's well-being and wanted to do the right thing. It felt insulting and discouraging, and it didn't match the store's claims about caring for animals. If the goal is animal welfare, people asking for help shouldn't be treated like they're doing something wrong. To end I will never be getting my guinea pigs from here again. I love the ones I have but I will not support this business. I would rather spend a few more buck on the guinea pigs at petsmart than here. They have lost a loyal customer

Had a good customer service, didn't have to wait too long in line. Not the best place to go for…read morefish needs, but has great deals.

Nice products but the quality is not up to par. Additionally they have three different companies…read moresending feeders and all have different warranties. I have 7 of their glass hummingbird feeders and the metal bottom on the majority have rusted in 1-2 years. Of course you have to prove what manufacturer, nothing on the product to determine if there is any warranty. Last year I was able to buy them but now nothing! I have over $200.00 invested and my remedy is to throw them away and buy more. Customer service is exactly what you would expect a company like this to have. Like a wall! The pic I included is from a brand new one on the floor at Walmart.

I called one time and they replaced the leaking feeder right away ! This was one of the fastest…read moreservice I ever had ! Five stars plus !

After a warm greeting, I was passed on to a more knowledgeable and extremely compassionate person;…read moreHailey. Understanding how upset I was to have to muzzle my beloved dog, she enabled me to understand and accept how all dogs should be muzzled for their safety and mine. Also, that neither me nor my dog were bad. I welled up with tears of relief thanks to Hailey's compassion. Today, she was a God send. Thank you, Murphy's father

I'm glad they had the XL deer and elk antlers in stock, he's enjoying them since last night, is a…read moregreat boredom buster, does not cause any GI upset (because they don't chip off and cause him to barf up fragments as did the Ostrich bone from Costco) and looking forward to seeing XXL size in your store in the future. We have a large dog so the bigger the bones the better.

Worst grooming ever! Didn't even wash my dog before shaving her down to the skin even her sweet…read moredoodle face was shaved. My granddaughter exclaimed when they brought her out that it wasn't even my dog! Huge waste of $50!

I have been taking my 70 pound boxer/lab mix there for several years (about once a quarter) to wash…read morehim myself- the staff is always accommodating and the price is quite reasonable- having these facilities is so great for me- I am on a tight budget and Mack is super easy other than the fact that he can be dog aggressive which is why I take responsibility for him.

I cannot say enough good things about PetSmart…read more I brought in guinea pigs I was really concerned about, and the staff went ABOVE and BEYOND for them. They took the pigs in immediately, kept me updated with phone calls, and when I said I wanted them back, they held them for me instead of rushing anything. That meant so much to me. They gave the guinea pigs proper quarantine, care, treatment, and even a vet visit. You can tell they actually care about the animals and not just about selling them. I was especially impressed that they quarantine their new guinea pigs before ever putting them into a case for customers. That's something every pet store should do, and it made me feel so much better about their standards. On top of that, their store is honestly amazing for supplies. They have great sales sometimes, a huge variety of treats, hay, cages, cage accessories, and everything you need to get properly set up with guinea pigs from day one. You don't have to run around to five different places -- it's all right there. This experience was the total opposite of my experience with Petco. PetSmart treated the animals with real compassion and treated me like a human who actually cares about her pets. Huge thank you to the team here for taking animal care seriously. You made a stressful situation so much better, and I'm genuinely grateful. Highly recommend this location to anyone who cares about the wellbeing of their pets.

My Reggie and I had the absolute pleasure of meeting Bree today, May 12, for our 1:30 nail trim…read moreappointment at the Lancaster Avenue PetSmart. To call Bree outstanding would truly be an understatement. From the moment we arrived, Bree treated both Reggie and me with kindness, patience, professionalism, and genuine compassion. Her calm and loving manner immediately put my little boy at ease, and it was clear how deeply she cares about the animals she works with. Bree is not only incredibly skilled at what she does, but she is also a wonderful human being who represents the very best of PetSmart. The Lancaster Avenue store is fortunate to have someone of her caliber on their team, and I sincerely hope management recognizes what a tremendous asset she is. I honestly cannot imagine taking Reggie to anyone else for his nail trims. We are both so grateful for the care, respect, and compassion Bree showed us today. Thank you, Bree, for treating my sweet boy as if he were your own. You made what could have been a stressful experience into such a positive and comforting one.

David was incredible in offering detailed guidance for my father's initial venture into saltwater…read moreaquariums, a world known for its complexity to newcomers and experts alike. His friendly attitude and the generous amount of time he spent giving us advice us really set him apart from the rest. I strongly recommend Aquarium Xpress for anyone diving into this hobby.

Dave is awesome !! 20/10 would recommend his services for your aquarium! Send him a message!read more