Doctor's Foster, Clarke, and Faust have great listening and explanation skills. They are kind,…read morepatient and caring and show genuine concern for their patients and their owners. The staff is pleasant and efficient. Unlike most offices, the Pet Health Clinic's atmosphere is calm and unhurried. I would highly recommend seeking treatment from the Pet Health Clinic and making this Veterinarian Clinic as home.

A friend recommended the Pet Health Clinic to us a couple of years ago and we took our cats there…read morefor check ups and they were great. A couple of weeks ago we had to make the tough decision to have our 19 year old cat put down. I can not express just how kind and compassionate they were from the front desk to the assistant to Dr Faust. They made a difficult decision/day better. I definitely recommend them for your pet's care.

We have been using Derolf Animal Hospital for over 20 years and I can't imagine using anyone else!!…read more The staff is amazing and the veterinarians are the best!!! They have saved many a lives through my rescue efforts and have been beside me every inch of the way in caring for my own personal animals. If you want highly personal care for your animals, I absolutely recommend this practice.

HIGHLY RECOMMENDED!! Best veterinary hospital around. I've been a client with DeRolf since the…read moreearly 1990's, they have taken great care of all my animals. The amount of care and compassion is unmatched-I cannot say enough about the staff, vet techs and dr's at DeRolf's.

Called to ask a question and express a concern about the appointment cancelation policy. I can't…read morealways predict my work schedule, and they charge you if you have to reschedule. First time I have encountered this at a vet. The immature receptionist immediately got defensive because she obviously didn't know how to handle it. Minutes later I got a callback accusing me of being ugly with her employee, & "upsetting her." Seriously. Which I WAS NOT ugly, but I guess she wasn't equipped to address a concern of any sort. I will happily go elsewhere. Also not impressed with their profit centered directives. I always paid! Spent aLOT of money there. They are spending lots of money on TV ads. That should tell you something. Good vets don't need TV.... Their practice is also a dump.

Go to anyplace but. Dr. Downes is a great vet, but I wouldn't trust Spangler with a deceased…read morerat.The best thing you can do is stay away! The husband manages the place, and is ill tempered. I mentioned in a review that I was surprised at how expensive everything became since her husband is doing the books. HE had a hissy fit! It's a good thing for them Spangler isn't held by a Hippocratic oath, because she talks about people to others and spread falsehoods. I got a libelous letter, contrived between the Spangler's because I mentioned things went south since he came. I couldn't believe the letter. I saved it and showed my lawyer. He said if he'd alleged the things he said in the letter publicly, he'd be libel for damages. I still have it, he's a real vindictive little man.I think having his wife as his boss hurts his feelings, I guess she had no choice but to hire him. I wonder who let him go from a job this late in life?...I'm sure he was a dandy. I saved a friend from going there today, so I did my good deed!

Can't believe this place has no reviews! Dr. Jones has owned this practice for over 30 years. The…read moredecor is kind of old country style with a lot of wood and everything is very VTech and football themed. The front staff was friendly. It only took about 10 minutes to fill out the new patient form and once brought back to an appointment room Dr. Jones came in quickly. Dr. Jones himself is very nice. He cares about not only the pets but their owners as well. He's also friendly and likes to talk a lot. The bill was around $60 for some eye drops and a consultation, which isn't the cheapest ever, but nothing outrageous.

This new owner is very hateful. He has seen my service dog for over a year. Since he took…read moreownership, he said I was rude to the staff and argued over 80 cents. He also stated I'd have to go see another vet. This is all slandering and untrue. I was short 80 cents and was going to go to my car to get the 80 cents, but a wonderful staff member said she would take care of it. This Dr denied my prescription for my service dog because he said I was looking for a new clinic. Why in the world would I look for a new clinic until he denied me the prescription for my service dog. Yes, I said I would have to look for someone else if he refused to fill any medication for my service dog. I did have to take her to Mountain View Humane to get her spayed due to my disability and lack of income. I thought at one time Blacksburg Animal Clinic was the best! This is not the case after DR Watson bought the clinic. He actually spoke with me on the phone as well and was very hateful and domineering. I tried to explain and he said he would send my medical records to whoever I wanted, then blocked my number as I only had a few hours to choose a new vet. I then emailed him to try to explain because he wouldn't give me a chance to speak on the phone when he called back. I said I'd have no choice to report him to the state board and DCA. He just gave me a hateful answer and then proceeded to tell me to do as I see fit. It's like he doesn't care! Who wants a vet like this?

I have been going to this practice for years. Unfortunately, things seemed to have changed…read moredrastically. I brought my cat in because her feline hyperesthesia had recently worsened and I was hoping to receive guidance on how to help her. Unfortunately, I left the appointment feeling frustrated, uncomfortable and shamed rather than supported. During the visit, the provider made harsh weight-related comments about my cat without offering any explanation of body condition score or any type of weight-loss plan/foods. I was told she should weigh 11 pounds specifically even though she currently weighs 17 pounds and is clearly a large-framed cat. The way this was communicated felt shaming and judgmental rather than constructive. When discussing feline hyperesthesia, the provider told me this diagnosis is strictly psychological. It is multifactorial and saying it's only psychological is an oversimplification. My cat was taken to the back for bloodwork and returned with treat paste all over her face and neck. She has never eaten one of those treats when offered and normally goes so far as to gag when sniffing them. Her entire hind end was also drenched in rubbing alcohol. She remained visibly upset for the rest of the day. I feel guilty for subjecting her to a place that was supposed to be safe and helpful. Since this visit, I have spoken with other pet owners who have said they transferred away from this clinic because of similar experiences. Pet owners seeking help for their animals deserve supportive communication and clear medical guidance. I will be immediately switching to another veterinarian.

The concern and care given both owners and their cats is unmatched by other establishments. I have…read morebeen most impressed by the friendly and welcoming staff at this location.

I am writing this review with an extremely heavy heart. I have been taking my babies here for years…read moreand in the beginning(with Dr Krauss) they did a wonderful job but the care has steadily declined over the years with almost no contact with an actual Vet in the last couple of years. After taking my dog in and her getting a clean bill of health on June 8th on June 19th I had to take her back in for excessive bleeding in her mouth, thinking maybe she had an infected tooth we were given the crushing news that she had an aggressive tumor growing in her jaw. We were told of our few options, and we went home with a couple of prescriptions and agonized over what to do. After spending a day or two crying, having to watch my poor baby continuously bleeding from her mouth(at times heavily) we sadly made the decision to end her suffering. Wanting her to go peacefully, at home and in her own bed My husband spent days building her a box and digging a grave (in the rain) for her forever home. We went in on the 23rd and tried to make an appointment for June 26th but we were told they could not be here until June 27th so we spent a very emotional week waiting for what we hoped would be a peaceful transition but what we endured was an excruciating ordeal that I'm not sure we will ever recover from. After taking care of my baby for years and knowing her size and weight they neglected to bring enough tranquilizer to put her to sleep. She was terrified and when they tried to give it to her she started to get up and the vet just jabbed it into her, making her cry out in pain. Instead of maybe leaving the room to let her calm down they waited a few minutes and preceded to give her the next 2 shots as my husband held her, I had to look into those terrified eyes while they did this. The only words from the vet (Dr Knick) was "she's gone" and the young lady with her mumbled "sorry for your loss" as they walked out the door. I am sharing my story because I don't want anyone else to have to endure this. Maggie gave us almost 10 years of unconditional love and I had to watch her leave here in terror instead of peace and I don't know if we will ever get over that look in her eyes, she deserved so much better than that! Stephen and Kris Burgess

I have been taking my dogs and cats here for about 15 years. They are treated well and easy to work…read morethem in if they need to be seen quickly.

My year-old Yorkie was recently diagnosed with IBD and also developed a hip joint issue. While…read moreother vets diagnosed her and ruled out other things (like cancer), nobody had a treatment plan for her, only acute, reactionary procedures. Dr. Quatmann was highly recommend to me by *three* different friends, so I was curious to see if a holistic vet could help me. I'll be honest- I didn't know what to expect. I saw Chinese medicine and acupressure on the website and wondered if I was gonna be taken for a ride. But my experience with Dr. Quatmann was hands-down the best vet experience I've had, with any animal, in 41 years. She started by sitting on the floor on the opposite side of the room from my stressed-out pup, talking to me about her symptoms and taking notes, letting my dog go at her own pace. When she conducted a physical exam, she had me hand my dog over, back end first, so that it didn't look like she was looming (brilliant!) and although my pup was nervous at first, she eventually relaxed into Dr. Quatmann's capable hands. At every step of the way, Dr. Quatmann told me what she was doing and why. She told me what she liked and didn't like about Chinese medicine and Western medicine approaches, and was approachable, intelligent, and kind despite me struggling to keep up. Toward the end, she let my dog "shop" by picking up whatever supplements she felt drawn to (all at 'sniff level'). My dog really got into it! I've never seen her engaged in her environment like that, and it was delightful. In the end, we went with one supplement (wanting to address each symptom individually), which my dog loves taking (truly...she thinks it's a treat). I've already seen improvement! Overall, this was a great experience and I highly recommend this vet practice (though be careful with the parking lot, which is a bit tight).

We've been bringing our dog here since he was 8 weeks old. He's now a little over 2 1/2 years old…read moreso he's been well established. Wally got sick over the weekend and had to see the emergency vet in Roanoke on Saturday. He seemed to have a UTI for which he was given an antibiotic. Today, Monday, he became extremely sick with both vomiting and diarrhea. When I called his vet they refused see him or even give me advice. They told me to call the emergency vet back. His doctor's refused him when he was extremely sick. If it'd been anything non emergency I would certainly have understood. We will never go back.

They accommodated a last minute appointment for my sick dog and I was super impressed by this vet…read more Clean, quick and friendly. Dr. Jordan correctly diagnosed a critical condition and began to treat him. He had to be moved to a hospital, but I credit Dr. Jordan and the staff with saving his life. She didn't try to sell stuff or do more testing than needed, she was always cognizant about the pricing of things. Highly recommend!

Constructive, knowledgeable veterinarian team with good staff balance, they are open and honest as…read morewell! They offer a wide range of care and treatment options for your animals. A highly suggested veterinarian clinic, and one of the most reasonably priced + quality care in the NRV.